{"id":7796,"date":"2010-03-11T10:00:06","date_gmt":"2010-03-11T15:00:06","guid":{"rendered":"http:\/\/www.AchieveMax.com\/blog\/?p=7796"},"modified":"2013-06-26T14:33:15","modified_gmt":"2013-06-26T18:33:15","slug":"new-title-added-to-book-reviews","status":"publish","type":"post","link":"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/","title":{"rendered":"New Title Added to Book Reviews"},"content":{"rendered":"

Check out our new section of\u00a0book reviews<\/a> to learn more about our latest addition, Who’s Your Gladys<\/a>,<\/em> … a riveting journey to learn how to turn even the most difficult customer into your biggest fan.<\/p>\n

In their new book, co-authors Marilyn Suttle and Lori Jo Vest combine years of experience to produce 224 pages of delightful content on a subject that is indeed critical to any organization concerned about the successful delivery of customer service in today’s competitive marketplace.<\/p>\n

Marilyn Suttle is the President of a personal and professional growth training firm (Suttle Enterprises LLC) through which she has presented training workshops and keynotes to thousands. From customer service to work\/life balance, her relationship expertise helps people learn how to talk in ways that gain cooperation, inspire personal excellence, and create connected relationships both at work and at home.<\/p>\n

\"\"<\/a>Lori Jo Vest has spent most of her career in business-to-business sales positions involving high levels of day-to-day customer contact. Lori has developed extensive expertise in customer service and business development. She currently manages Communicore Visual Communciations, a metro Detroit television production studio and consults with small businesses on methods to enhance their sales and customer service efforts.<\/p>\n

Learn much more Who’s Your Gladys<\/a><\/em> from our\u00a0review in our new\u00a0book reviews<\/a>\u00a0section.You’ll be “gladys” you did!<\/p>\n","protected":false},"excerpt":{"rendered":"

Check out our new section of\u00a0book reviews to learn more about our latest addition, Who’s Your Gladys, … a riveting journey to learn how to turn even the most difficult customer into your biggest fan. In their new book, co-authors … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-7796","post","type-post","status-publish","format-standard","hentry","category-achievemax-news"],"yoast_head":"\nNew Title Added to Book Reviews - AchieveMax\u00ae Blog<\/title>\n<meta name=\"description\" content=\"Check out our new section of book reviews to learn more about our latest addition, Who's Your Gladys, ... a riveting journey to learn how to turn even the most difficult customer into your biggest fan.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Title Added to Book Reviews - AchieveMax\u00ae Blog\" \/>\n<meta property=\"og:description\" content=\"Check out our new section of book reviews to learn more about our latest addition, Who's Your Gladys, ... a riveting journey to learn how to turn even the most difficult customer into your biggest fan.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/\" \/>\n<meta property=\"og:site_name\" content=\"AchieveMax\u00ae Blog\" \/>\n<meta property=\"article:author\" content=\"http:\/\/www.facebook.com\/people\/Harry-Kenneth-Jones\/100001507395947\" \/>\n<meta property=\"article:published_time\" content=\"2010-03-11T15:00:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2013-06-26T18:33:15+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2010\/02\/whos-your-gladys.jpg\" \/>\n<meta name=\"author\" content=\"Harry K. Jones\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@http:\/\/www.twitter.com\/harrykjones\" \/>\n<meta name=\"twitter:site\" content=\"@AchieveMax\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Harry K. Jones\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/\"},\"author\":{\"name\":\"Harry K. Jones\",\"@id\":\"https:\/\/achievemax.com\/blog\/#\/schema\/person\/b2102ae4a8729d317bcef3f46cd6c5f3\"},\"headline\":\"New Title Added to Book Reviews\",\"datePublished\":\"2010-03-11T15:00:06+00:00\",\"dateModified\":\"2013-06-26T18:33:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/\"},\"wordCount\":223,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2010\/02\/whos-your-gladys.jpg\",\"articleSection\":[\"AchieveMax\u00ae News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/\",\"url\":\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/\",\"name\":\"New Title Added to Book Reviews - AchieveMax\u00ae Blog\",\"isPartOf\":{\"@id\":\"https:\/\/achievemax.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2010\/02\/whos-your-gladys.jpg\",\"datePublished\":\"2010-03-11T15:00:06+00:00\",\"dateModified\":\"2013-06-26T18:33:15+00:00\",\"author\":{\"@id\":\"https:\/\/achievemax.com\/blog\/#\/schema\/person\/b2102ae4a8729d317bcef3f46cd6c5f3\"},\"description\":\"Check out our new section of book reviews to learn more about our latest addition, Who's Your Gladys, ... a riveting journey to learn how to turn even the most difficult customer into your biggest fan.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#primaryimage\",\"url\":\"http:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2010\/02\/whos-your-gladys.jpg\",\"contentUrl\":\"http:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2010\/02\/whos-your-gladys.jpg\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/achievemax.com\/blog\/#website\",\"url\":\"https:\/\/achievemax.com\/blog\/\",\"name\":\"AchieveMax\u00ae Blog\",\"description\":\"Business articles on change, creativity, customer service, leadership, motivation, teamwork, and time management, written by AchieveMax\u00ae professional speakers.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/achievemax.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/achievemax.com\/blog\/#\/schema\/person\/b2102ae4a8729d317bcef3f46cd6c5f3\",\"name\":\"Harry K. Jones\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/43d2d29bbfc309d3f9ef7e1086b164f8a0c2ec2c7e896cded184a070d9afbe83?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/43d2d29bbfc309d3f9ef7e1086b164f8a0c2ec2c7e896cded184a070d9afbe83?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/43d2d29bbfc309d3f9ef7e1086b164f8a0c2ec2c7e896cded184a070d9afbe83?s=96&d=mm&r=g\",\"caption\":\"Harry K. Jones\"},\"description\":\"Harry K. Jones is a motivational speaker and consultant for AchieveMax\u00ae, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.\",\"sameAs\":[\"http:\/\/www.AchieveMax.com\/motivational-speaker-harry.htm\",\"http:\/\/www.facebook.com\/people\/Harry-Kenneth-Jones\/100001507395947\",\"http:\/\/www.linkedin.com\/in\/harrykjones\",\"https:\/\/x.com\/http:\/\/www.twitter.com\/harrykjones\"],\"url\":\"https:\/\/achievemax.com\/blog\/author\/harry\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"New Title Added to Book Reviews - AchieveMax\u00ae Blog","description":"Check out our new section of book reviews to learn more about our latest addition, Who's Your Gladys, ... a riveting journey to learn how to turn even the most difficult customer into your biggest fan.","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"New Title Added to Book Reviews - AchieveMax\u00ae Blog","og_description":"Check out our new section of book reviews to learn more about our latest addition, Who's Your Gladys, ... a riveting journey to learn how to turn even the most difficult customer into your biggest fan.","og_url":"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/","og_site_name":"AchieveMax\u00ae Blog","article_author":"http:\/\/www.facebook.com\/people\/Harry-Kenneth-Jones\/100001507395947","article_published_time":"2010-03-11T15:00:06+00:00","article_modified_time":"2013-06-26T18:33:15+00:00","og_image":[{"url":"http:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2010\/02\/whos-your-gladys.jpg","type":"","width":"","height":""}],"author":"Harry K. Jones","twitter_card":"summary_large_image","twitter_creator":"@http:\/\/www.twitter.com\/harrykjones","twitter_site":"@AchieveMax","twitter_misc":{"Written by":"Harry K. Jones","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#article","isPartOf":{"@id":"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/"},"author":{"name":"Harry K. Jones","@id":"https:\/\/achievemax.com\/blog\/#\/schema\/person\/b2102ae4a8729d317bcef3f46cd6c5f3"},"headline":"New Title Added to Book Reviews","datePublished":"2010-03-11T15:00:06+00:00","dateModified":"2013-06-26T18:33:15+00:00","mainEntityOfPage":{"@id":"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/"},"wordCount":223,"commentCount":0,"image":{"@id":"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#primaryimage"},"thumbnailUrl":"http:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2010\/02\/whos-your-gladys.jpg","articleSection":["AchieveMax\u00ae News"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/","url":"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/","name":"New Title Added to Book Reviews - AchieveMax\u00ae Blog","isPartOf":{"@id":"https:\/\/achievemax.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#primaryimage"},"image":{"@id":"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#primaryimage"},"thumbnailUrl":"http:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2010\/02\/whos-your-gladys.jpg","datePublished":"2010-03-11T15:00:06+00:00","dateModified":"2013-06-26T18:33:15+00:00","author":{"@id":"https:\/\/achievemax.com\/blog\/#\/schema\/person\/b2102ae4a8729d317bcef3f46cd6c5f3"},"description":"Check out our new section of book reviews to learn more about our latest addition, Who's Your Gladys, ... a riveting journey to learn how to turn even the most difficult customer into your biggest fan.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/achievemax.com\/blog\/2010\/03\/11\/new-title-added-to-book-reviews\/#primaryimage","url":"http:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2010\/02\/whos-your-gladys.jpg","contentUrl":"http:\/\/www.achievemax.com\/bookreviews\/wp-content\/uploads\/2010\/02\/whos-your-gladys.jpg"},{"@type":"WebSite","@id":"https:\/\/achievemax.com\/blog\/#website","url":"https:\/\/achievemax.com\/blog\/","name":"AchieveMax\u00ae Blog","description":"Business articles on change, creativity, customer service, leadership, motivation, teamwork, and time management, written by AchieveMax\u00ae professional speakers.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/achievemax.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/achievemax.com\/blog\/#\/schema\/person\/b2102ae4a8729d317bcef3f46cd6c5f3","name":"Harry K. Jones","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/43d2d29bbfc309d3f9ef7e1086b164f8a0c2ec2c7e896cded184a070d9afbe83?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/43d2d29bbfc309d3f9ef7e1086b164f8a0c2ec2c7e896cded184a070d9afbe83?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/43d2d29bbfc309d3f9ef7e1086b164f8a0c2ec2c7e896cded184a070d9afbe83?s=96&d=mm&r=g","caption":"Harry K. Jones"},"description":"Harry K. Jones is a motivational speaker and consultant for AchieveMax\u00ae, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.","sameAs":["http:\/\/www.AchieveMax.com\/motivational-speaker-harry.htm","http:\/\/www.facebook.com\/people\/Harry-Kenneth-Jones\/100001507395947","http:\/\/www.linkedin.com\/in\/harrykjones","https:\/\/x.com\/http:\/\/www.twitter.com\/harrykjones"],"url":"https:\/\/achievemax.com\/blog\/author\/harry\/"}]}},"_links":{"self":[{"href":"https:\/\/achievemax.com\/blog\/wp-json\/wp\/v2\/posts\/7796","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/achievemax.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/achievemax.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/achievemax.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/achievemax.com\/blog\/wp-json\/wp\/v2\/comments?post=7796"}],"version-history":[{"count":0,"href":"https:\/\/achievemax.com\/blog\/wp-json\/wp\/v2\/posts\/7796\/revisions"}],"wp:attachment":[{"href":"https:\/\/achievemax.com\/blog\/wp-json\/wp\/v2\/media?parent=7796"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/achievemax.com\/blog\/wp-json\/wp\/v2\/categories?post=7796"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/achievemax.com\/blog\/wp-json\/wp\/v2\/tags?post=7796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}