I can’t get over the fact that Southwest Airlines continues, year after year, to take advantage of its creativity, innovation and customer loyalty to create ways to remain profitable as its competitors drop like flies. I wonder if it ever dawned on the other airlines to take a look at how Southwest conducts business, treats employees, and…
Back in May, I wrote a blog article about an unbelievable situation which took place in the sky above New York City. If this incident had occurred in another country half way around the world, we’d have a tendency to call it a practical joke, a television episode of “Punk’d” or a typical example of what…
Every day we see another example that causes us to wonder what people were thinking at the time they made certain decisions or choices. In fact, some of the things I read I honestly have trouble believing. Let me share a few examples: A Green Card (U.S. permanent resident I.D.) is yellow. What were they…
I often wonder how many of us bring on a great deal of our own problems … at home and at work. Simply taking a moment to pause before we respond to today’s massive information overload may well save us some grief. For instance, I was recently sitting at my gate at the airport awaiting…
I live in Michigan, and everyone in the country knows we’re struggling at the moment in a number of crucial areas. Michigan has a 12% unemployment rate. Michigan is second in the nation when it comes to job cuts (California is first.) According to the U.S. Census Bureau, Michigan is losing more residents than any…
I don’t want to waste your time re-telling a story you’ve been recently bombarded with in all aspects of the media. Therefore, I won’t. However, there’s a valuable lesson to be learned here so I’d like to challenge you to recognize it, share it, and learn from it to avoid future distress for you and…
On tonight’s national news, two emerging stories struck me as being unbelievably ironic. They obviously reflect the chaotic nature of our current environment across this country. I’ll avoid sharing my opinion and allow you to draw your own conclusions. However, I would ask you to do one thing … look and listen through naive eyes…
I’ve heard of Pay-Per-View. I’ve heard of Pay-to-Play. I’ve heard of Pay-to-Click. I’ve heard of Pay-to-Post. However, it appears as though we’re about to open up a whole new category. Prepare to add any or all of the following to your vocabulary: Pay-to-Pee Wee Fee Flush Fee And there could be even more. This is…
Just about the time I think I’ve seen it all … I quickly learn how wrong I am! I was recently shocked by a headline in our local newspaper serving a community of 150,000. It read: “Going out of Business? That’ll be $50.” Yes, it’s pretty much what you guessed it to be. It was…