Overwhelmed? Frustrated? Stressed? Fed Up? Stop complaining because that’s simply adding to the problem. Subliminally, you’re adding fuel to the fire by complaining without taking action. As I watch the election results roll in, I’m amazed to say the least. If you were to ask people if they are unhappy with their current status, you…
The Internet (aka World Wide Web) has made an enormous impact on the daily lives of people worldwide. It has changed the way many people communicate, learn and play. Of course, like so many other things in today’s chaotic world, the Internet can be extremely complex. So, is the Internet a good thing or a…
We’ve heard that phrase all our lives, but few people ever heed the wisdom embedded within those four small words. I’m in New York City this week, winding down what has been a very intensive boot camp for leadership and frontline employees. In this program we delve into a wide variety of subject matter as the…
If you’ve followed our blog content at all, you’re well aware of the fact that I don’t talk politics. It’s a lost cause which thrills half of our readers and alienates the other half … depending on the issue. However, I do enjoy challenging the status quo which leads to “breakthroughs” at any and every…
How would you like to find a book that could truly change your life? Well, I’m sorry to report that there is no such thing. However, there is a small book which has been around since the turn of the century that can and will inspire YOU to change your life. It’s less than 70…
We’ve heard it for what seems to be forever, and the message will live on for decades. CHANGE! We don’t like it in most cases, and many simply struggle in dealing with it. However, it’s inevitable so you might want to focus on coping strategies to help you deal with it. One simple strategy is…
I’ve been presenting keynotes and seminars on the subject of CHANGE for as long as I remember. This is NOT a new subject to anyone … or at least it shouldn’t be. This subject has been addressed in the business world for decades before I was born. Why does everyone have such a hard time adjusting…
This is Customer Appreciation Month in the U.S., and it shouldn’t be! I say that because I’ll never understand why EVERY month shouldn’t be Customer Appreciation Month! Sadly, I see more and more evidence to the contrary every day! I can’t remember a time when service levels were as low as they are right now—in…
Life seems so complicated sometimes. At the moment, I have a million things running through my mind. They all need to be done yesterday, and I know there are a million other things waiting for me today and tomorrow—it never seems to stop. However, I wonder how many of those million things are truly that…