A recent study by Egon Zehnder International, one of the top five global executive search firms in the world today, conducted a recent study which revealed that the number of managers available to step into leadership roles will drop dramatically in the coming years! This critical study disclosed that the average company will be left…
Branding has been around forever. You’ve seen their logos and mascots, heard their slogans, sang along with their jingles, and viewed their commercials. They come and go in today’s competitive business world at the whim of the general public. Or so it seems. The truth concerning longevity actually lies in the hands of the organization…
The Internet (aka World Wide Web) has made an enormous impact on the daily lives of people worldwide. It has changed the way many people communicate, learn and play. Of course, like so many other things in today’s chaotic world, the Internet can be extremely complex. So, is the Internet a good thing or a…
We’ve heard it for what seems to be forever, and the message will live on for decades. CHANGE! We don’t like it in most cases, and many simply struggle in dealing with it. However, it’s inevitable so you might want to focus on coping strategies to help you deal with it. One simple strategy is…
I’ve been presenting keynotes and seminars on the subject of CHANGE for as long as I remember. This is NOT a new subject to anyone … or at least it shouldn’t be. This subject has been addressed in the business world for decades before I was born. Why does everyone have such a hard time adjusting…
This is Customer Appreciation Month in the U.S., and it shouldn’t be! I say that because I’ll never understand why EVERY month shouldn’t be Customer Appreciation Month! Sadly, I see more and more evidence to the contrary every day! I can’t remember a time when service levels were as low as they are right now—in…
Yes, they’ve done it again! Wal-Mart knocked Exxon Mobile out of the top slot to once again rule the Fortune 500. Ironically, Wal-Mart surpassed Exxon Mobile by more than $120 billion in revenue while the retail industry suffered a harsh economic downturn which led to store closings, tremendous job loss, and bankruptcies from coast to coast. While…
International Customer Loyalty Month rolls around twice a year—April and again in October. That always somewhat baffled me that we would identify two months out of twelve in which we want to focus, celebrate, and create customer loyalty. Creating customer loyalty should be a continuous effort by every organization in today’s chaotic and competitive environment….
Will Government ever cease to amaze us? Not long ago, I told you about the strong possibility of soon seeing slot machines at the Miami International Airport in hopes of helping the county recoup some of the money that the airport is hemorrhaging. For some, that vision was difficult to accept as a possible reality….