Check out our new section of book reviews to learn more about our latest addition, Who’s Your Gladys, … a riveting journey to learn how to turn even the most difficult customer into your biggest fan. In their new book, co-authors Marilyn Suttle and Lori Jo Vest combine years of experience to produce 224 pages of…
There’s a funny thing about change. It never will. As is often the case, I find myself once again at my computer in the early hours of the morning. This time I’m researching material for an upcoming seminar. A portion of that day-long program will focus on the subject of change. This particular subject seems…
The title of this article is a little misleading. Let me correct that immediately. I want to share three words that, IF EXECUTED, could change the world! It, of course, requires that we close the proverbial “Knowing-Doing Gap.” We’ve all been exposed to these three words for decades. Everyone knows what they are, everyone knows…
Read the following short story and see if it doesn’t bring back a few memories: Two Nickels and Five Pennies In the days when an ice cream sundae cost much less than it does today, a 10-year-old boy entered a drug store and took a seat at the soda fountain. As the waitress set a…
Today’s category title (Is It Just Me?) is an excellent bridge from the business world I once thought I understood to the chaotic madness which produces what could easily be mistaken as fantasy headlines almost daily. Consider the following facts and see if they make sense to you considering today’s economic challenges. General Motors CEO Fritz…
We’re well aware of the fact that leaders in every field of endeavor find a way to read. If they can’t find the time to physically sit and turn the pages of an actual book, they’ll listen to a CD, utilize their Kindle on an airplane, or browse an Executive Book Summary. As time restraints…
In a previous blog article, I shared the definition of the perfect storm. A “perfect storm” is an expression that describes an event where a rare combination of circumstances will aggravate a situation drastically. Ironically, I recently experienced my own personal “perfect storm.” We all have problems … always have and always will. Dealing with…
In these days of increased health costs, consider the following questions: How many people do you think invest the time and money to consult a doctor, psychologist, psychiatrist or therapist every day? How much money is invested daily in having prescriptions filled by the above professionals? Once you receive a prescription, do you have it…
A few weeks ago I wrote “To Ask or Not to Ask … That Is the Question!” which offered a dozen questions you might want to consider asking yourself in a refreshing exercise of truth and revelation. I received some interesting e-mails and even phone calls providing very positive feedback as a result of this challenge….