You don’t have to approve of the tremendous shift to Internet retailing. Many people simply aren’t comfortable with technology. In fact, many will never come around. However, you have to admit that the transition has been very successful, unusually rapid and appears destined to continue its rapid growth. Millions have made the move for a…
I love to come across examples of what people can accomplish when they put their minds to it! I want to share a video with you, but I have to set it up first. I came across this video at a time when I was in need of a little spiritual boost. Knowing the back…
If you’re a regular reader of USA Today, you’re more than likely familiar with its Snapshot Surveys. Some are simply humorous and others are useless trivia tidbits. However, every once in a while, you can find a survey that is informative, useful and even sometimes perplexing. I found one in today’s paper that was somewhat…
I just returned from another road trip filled with the mixed emotions that always accompany me on my adventures. While I’m always somewhat exhausted, the positive aspects of every journey far outweigh the well-earned fatigue. There are many facets of my travels which I find very interesting and rewarding … the locations I visit, the…
I’m on the left coast this week … Los Angeles to be exact. It’s always a pleasure to make the trip west from my home state of Michigan to the much warmer climate and always intriguing culture of California. Every time I venture to this area, I learn something new and always meet very interesting…
I don’t know, maybe it’s because I travel so much. I’m exposed to customer service, or the lack of it, every day on so many various levels. It seems to becoming more and more evident that we’re in the middle of an epidemic of disastrous proportions concerning the quality of the service in today’s environment….
I’ve been invited to fly out to Los Angeles in a few weeks to join Keri Newell’s “Can’t Succeed Without It” Dream Team to offer tips, tools and strategies to small businesses and entrepreneurs who are striving to succeed in today’s chaotic and competitive environment. The event will be held at the beautiful Luxe Hotel…
How many examples do we have to see before we realize that customer service is rapidly going the way of the family dinners and roof-top TV antennas? Not only is it disappearing … it’s becoming a joke of sorts. Late night comedians share examples of poor or non-existent customer service on a regular basis. It…
Let me begin by defining the word “revelation”: Webster says it is “something revealed or disclosed, especially a striking disclosure, as of something not before realized.” Now … do revelations actually surround us? I may have contested that fact at one point—until recently. I now totally believe it and have added a very unique, crucial…