Are Your Customer Service Efforts Ship Shape?

I’ve been invited to fly out to Los Angeles in a few weeks to join Keri Newell’s “Can’t Succeed Without It” Dream Team to offer tips, tools and strategies to small businesses and entrepreneurs who are striving to succeed in today’s chaotic and competitive environment.

The event will be held at the beautiful Luxe Hotel in L.A. on May 19 from 8 a.m. until 4 pm.

I love the title Keri came up with. It’s certainly good advice:

Get Your SHIP Together … “Keep Your Clients!”

Short, to the point, and certainly words of wisdom for anyone seeking success today.

We’ve invested a lot of time and effort creating content for this event, and I’ve struggled as to where the focus should be.

While many strategies are evident and often very simplistic as demonstrated by leaders in every industry today, it’s often a real challenge to get people to apply them.

Maybe it simply sounds too simplistic. I’m not sure why so many hesitate to apply proven principles … especially when all else is obviously not providing desired outcomes.

Let me give you an example. Take a look at this video … but only after considering this warning! What you’re going to see is NOT new. It’s been around a long time and has proven to be successful time and time again. However, before you dismiss it for those reasons, consider the fact that you seldom see it being practiced.

Worthy of note, those who DO practice these principles have evolved as leaders in their industries. Why then don’t others follow suit? Reveal an answer to that question, and you’ll have a “best seller” on your hands.

As you watch this video, try to think of the last time you saw any of these principles put into practice any place you visit as a customer. It’s simply NOT being done at a time when those in business should be willing to try anything to succeed.

If YOU simply follow the obvious advice offered in this short video, you’ll be well ahead of your competition today. If you choose not to follow this advice, you’d better hope your competition makes the same decision!

Today, you’re either making dust or eating dust … the choice is yours!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

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