Let’s Review Priorities

I struggled to decide exactly where to place this particular posting. My first thought would have placed it in our “Is It Just Me?” category. However, the more I thought about it, I had to ask myself: “What were they thinking?”

I first heard about this story on cable TV news … three different stations. Then I read about it in two different newspapers and finally checked it out on the Internet. I did so to make certain that I was getting all the facts because initially I thought it must have been a prank. However, it’s apparently one of those situations that is stranger than fiction. Let’s see what you think.

A snowy Friday night in Denver … about 9 p.m. Bus driver Jim Moffett was driving his Regional Transportation District bus on his regular route serving his regular passengers as he always has. Two elderly women exit the bus to get to their trailer home across the street.

Noting the bad weather, the rough stretch of road and the age of his passengers, the concerned bus driver left the bus, along with another kind passenger, to slow traffic and help the elderly ladies cross the road. The four people had made it about halfway across the road and most of the northbound traffic had slowed to let them go the rest of the way. However, a pick-up truck driver simply couldn’t wait and sped around traffic entering the left-hand turn lane.

He plowed right into the bus driver but not before the good Samaritan pushed the old ladies and the other passenger out of the way saving their lives. Now the bus driver is in St. Anthony Central Medical Center with bleeding in the brain, broken bones in his face, a dislocated shoulder, a possible ruptured spleen and liver and several other injuries.

Bus driver Moffett and the other concerned passenger who volunteered to assist the elderly ladies both received a jaywalking ticket from the Colorado State Patrol. The Rocky Mountain News reported that the two elderly women haven’t been cited but the investigation is ongoing. By the way, there was no crosswalk at this intersection.

I wonder how the elderly ladies felt after that incident? How about the other passengers on the bus or the local school children who read this story the following day in the paper or saw the report on television. Will they be eager to show kindness when needed?

Maybe officials should focus on painting a crosswalk rather than ticketing the good Samaritans who risked their lives to make certain the elderly ladies arrived safely at home.

What were they thinking?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Airline Adds Insult to Injury

It seems as though we’re being bombarded by media stories that make you want to scream: “What were they thinking?” It doesn’t matter if they’re talking about politics, sports, business, entertainment, or any other aspect of daily news. Some of these stories are simply hard to believe.

We’re going to share a few of those with you from time to time if for no other reason than to provide you with a coping mechanism, let you know that others share your bewilderment and frustration, and maybe even point out a lesson or two which we may learn from the poor decisions of others. This is our second installment. If you come across a situation which fits into this category, don’t hesitate to share it with us.

Airline Adds Insult to Injury

The Associated Press reported United Airlines is dropping a customer call center that took flight complaints. Customers are now required to send a letter or e-mail instead.

The nation’s third-largest airline told employees it would stop publishing its customer relations phone number immediately, which will be turned off altogether at the end of April.

United claims it is able to respond better to customers who write, since they often include more detail, making it possible to provide a more specific response. Heaven forbid the customer service representative might be required to ask a question!

I’m confident all the other airlines will each sit down immediately and write a thank-you note to United for creating such a wonderful policy. It obviously makes all other airlines look much more intelligent, concerned and customer-friendly.

As far as United … what were they thinking?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Introduction of Another New Feature

It seems as though we’re being bombarded by media stories that make you want to scream: “What were they thinking?” It doesn’t matter if they’re talking about politics, sports, business, entertainment, or any other aspect of daily news. Some of these stories are simply hard to believe.

We’re going to share a few of those with you from time to time if for no other reason than to provide you with a coping mechanism, let you know that others share your bewilderment and frustration, and maybe even point out a lesson or two which we may learn from the poor decisions of others.

Let’s start with a recent headline from the political world which really shouldn’t have surprised us.

Talk about irony. I saw a cartoon in the newspaper yesterday that really proves the old adage of “a picture is worth a thousand words.” Picture this. A mailman, heavy bag slung over his shoulder, is on a sidewalk approaching a house after passing through an open gate into the yard. There is a sign in the yard which reads “BEWARE OF DOGS.” On his face is a look of sheer terror. The reason is quite obvious. Directly in front of him stand four very large, obviously vicious dogs baring their sharp fangs, poised to attack.

The artist has labeled each of the dogs … EMail, Texting, Twitter, and Recession. We suddenly understand why the postman must beware of each. These four dogs obviously threaten his existence.

Now, the irony.

In today’s paper, I read that the post office will once again raise the price of a first-class stamp! The price will increase to 44 cents on May 11.

The U.S. Postal Service (USPS) suffered a net loss of $2.8 billion last year.

The bulk of its processing and sorting operations is performed at some 400 large, special-purpose mail processing plants … separate and distinct from its network of local, retail post offices.

It also operates 58 airport mail centers, 220,000 motor vehicles and 37,000 facilities.

Volume is expected to plunge by some 12 billion pieces during the coming year.

So, with all of these responsibilities, a tremendous projected loss in volume, and growing competition from electronic communications such as E-mail, Twitter and Texting, the USPS is facing what may well be the greatest challenge it ever had to deal with.

When you consider that fewer and fewer people are buying stamps because of the constant increase in prices and the many emerging options which cost nothing, I can’t help but wonder who made the decision that a good strategy to address these challenges would be to once again raise prices!

What were they thinking?

The Postmaster General receives a salary of $263,575. Add his many other sources of compensation for this job, and he receives a total of $857,459 annually. Was he the one who made this decision, or did he simply approve someone else’s recommendation?

I know hearing about another price increase makes me want to run right out and buy even more over-priced stamps.

What were they thinking?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.