I recently had a very interesting experience … an intimate chat with 3,000 (yes 3,000!) freshmen students preparing to enter an entirely new phase of their young lives. I’m not sure “interesting” is the right word to truly describe this experience. Challenging might be a more descriptive word … or maybe frightening, or invigorating, or…
At what age does one learn the universal truth that we should never assume anything in this life? I’m certain it comes at different times for different people, and there’s a good chance that some never learn this critical lesson at all. However, the earlier we comprehend this reality, the better it will serve us….
International Customer Loyalty Month rolls around twice a year—April and again in October. That always somewhat baffled me that we would identify two months out of twelve in which we want to focus, celebrate, and create customer loyalty. Creating customer loyalty should be a continuous effort by every organization in today’s chaotic and competitive environment….
It had to happen. We just didn’t think it would be so soon. Shortly after General Motors became “Government Motors,” the wheels began to turn. (Get it?) Consider the myriad issues facing GM after the events of the past year. Who, in the midst of this chaos, took time out of his or her challenging agenda to…
Very few people recognize Charles Schultz by his photo, but millions identify with his name as soon as they hear it. As a young boy, he was known as Sparky after a comic-strip horse named Sparkplug. This young man struggled every day throughout his school years. In fact, he failed every subject in the 8th grade….
Will Government ever cease to amaze us? Not long ago, I told you about the strong possibility of soon seeing slot machines at the Miami International Airport in hopes of helping the county recoup some of the money that the airport is hemorrhaging. For some, that vision was difficult to accept as a possible reality….
We’ve heard it in various forms all our lives. There is nothing permanent except change. Change alone is unchanging. Change is the only constant. If you don’t create change, change will create you. When you’re finished changing, you’re finished! If you were to take the time to sit down and create a list of the…
Every day we see another example that causes us to wonder what people were thinking at the time they made certain decisions or choices. In fact, some of the things I read I honestly have trouble believing. Let me share a few examples: A Green Card (U.S. permanent resident I.D.) is yellow. What were they…
While the economic scene continues to be reported as bleak at best, that’s not necessarily so for everyone. Take retail for instance. The retail industry has reported more store closings from coast to coast in the past two years than ever before. However, 7-Eleven, the world’s largest chain store with 35,900 stores in 17 countries, has…