In an effort to catch up on my business reading over the holidays, I came across six articles by six noted business writers in six different magazines all focused on the same subject. While each author approached the subject in his/her own distinctive style, the shared focus was obvious.

The message was simple yet direct. As the new year gears up, organizations need to get serious about identifying stumbling blocks, sacred cows, and/or dead horses and waste no time in the elimination of each. The sooner this is done, the sooner focus can be placed on more productive and profitable targets.

Organizations no longer have the luxury to allow these “dead horses” to weigh them down in their journey to success. We have too long focused on reasons to avoid confronting these issues rather than dealing with them and moving on.

Step I

Identify your “dead horse.” Is it a negative person who we’ve tolerated far too long? Is it a policy, procedure, or guideline that no longer makes sense or maybe even offends our clients or employees? Is it a technology issue, product or service concern, or maybe a communication challenge? Focus to identify and clarify.

Step II

Take action to deal with the problem!

I found it interesting that so many experienced writers chose to focus on the same challenge. There must be an emerging trend which indicates that problem avoidance is an obvious deterrent to productivity. However, this is not exactly a new inclination. It’s been around for centuries as the following generational gem reflects. The obvious difference arises in the fact that today’s consequences are much more devastating as a result of the economy, increased global competition, technology, politics, etc. We can no longer take this challenge lightly.

The tribal wisdom of the Dakota Indians, passed on from generation to generation, says that, “When you discover that you are riding a dead horse, the best strategy is to dismount.”

In contrast, here’s how many in today’s business environment respond when they find out their “horse” is dead:

1. Say things like, “This is the way we always have ridden the horse.”
2. Appoint a committee to study the horse.
3. Buy a stronger whip.
4. Change riders.
5. Arrange to visit other locations to see how they ride dead horses.
6. Raise the standards for riding dead horses.
7. Appoint a triage team to revive the dead horse.
8. Create a training session to increase our riding ability.
9. Compare the state of dead horses in today’s business environment.
10. Change your definitions or rules by declaring, “This horse is not dead.”
11. Hire outside consultants to ride the dead horse.
12. Harness several dead horses together to increase speed and pulling power.
13. Declare that “No horse is too dead to beat.”
14. Provide additional incentive funding (more sticks – more carrots) to increase the horse’s performance.
15. Do a case-study to see if competitors can ride it cheaper.
16. Purchase a software package or institute a new program to make dead horses run faster.
17. Declare that the horse is “better, faster, and cheaper” dead.
18. Form a quality circle to find uses for dead horses.
19. Revisit the performance requirements for dead horses.
20. Downsize the dead horse.
21. Reassign fault to the dead horse’s last rider.
22. Promote the dead horse to a supervisory position.
23. Shorten the track.
24. Declare the dead horse was “one of the leading horses” in its day.
25. Establish benchmarks for industry dead horse leaders.
26. Gather other dead animals and announce a new diversity program.
27. Put together a spiffy PowerPoint presentation to get planners to double the dead horse R & D budget.
28. Get the dead horse a web site!

The analogies to business are readily apparent, and so true. Too often we are focused on everything but the dead horse, and we forget what it takes to win the race! Dismount today!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

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They say a person can pretty much determine their own attitude or outlook on life. Many dispute that fact as they feel circumstances determine those critical factors. A quick journey back to your high school days or even as recent as a previous job and you can probably recall a number of instances that may better clarify this age-old dispute. Simply take a moment to visualize two contrasting personalities who were somewhat consistent in their views of people, places, policies or politics. Take the role of the non-judgmental monk in the following scenario and see which side of the dispute you may favor as you determine which village you seek.

One day a traveler was walking along a road on his journey from one village to another. As he walked he noticed a monk tending the ground in the fields beside the road. The monk said “Good day” to the traveler, and the traveler nodded to the monk. The traveler then turned to the monk and said, “Excuse me, do you mind if I ask you a question?”

“Not at all,” replied the monk.

“I am traveling from the village in the mountains to the village in the valley, and I was wondering if you knew what it is like in the village in the valley?”

“Tell me,” said the monk, “what was your experience of the village in the mountains?”

“Dreadful,” replied the traveler. “To be honest I am glad to be away from there. I found the people most un-welcoming. When I first arrived I was greeted coldly. I was never made to feel part of the village no matter how hard I tried. The villagers keep very much to themselves, they don’t take kindly to strangers. So tell me, what can I expect in the village in the valley?”

“I am sorry to tell you,” said the monk, “but I think your experience will be much the same there.”

The traveler hung his head despondently and walked on.

A few months later another traveler was journeying down the same road, and he also came upon the monk.

“Good day,” said the traveler.

“Good day,” said the monk.

“How are you?” asked the traveler.

“I’m well,” replied the monk. “Where are you going?”

“I’m going to the village in the valley,” replied the traveler. “Do you know what it is like?”

“I do,” replied the monk. “But first tell me—where have you come from?”

“I’ve come from the village in the mountains.”

“And how was that?”

“It was a wonderful experience. I would have stayed if I could, but I am committed to traveling on. I felt as though I was a member of the family in the village. The elders gave me much advice, the children laughed and joked with me, and people were generally kind and generous. I am sad to have left there. It will always hold special memories for me. And what of the village in the valley?” he asked again.

“I think you will find it much the same,” replied the monk. “Good day to you.”

“Good day and thank you,” the traveler replied, smiled and journeyed on.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

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I was recently scanning some of the 160 book reviews on our website and came across one particular title that seemed very relevant to many of the situations I’m asked to address for our clients in today’s business culture. This book, Please Don’t Just Do What I Tell You, Do What Needs to Be Done: Every Employee’s Guide to Making Work More Rewarding, appears to be another simple example of “common sense.” However, upon closer examination it’s obviously another example of something that is NOT “common practice.”

Bob Nelson’s book may be short at just 105 pages, but it certainly packs a wallop at a time when it is most urgently needed. In what the author calls The Ultimate Experience, he shares a few very apparent thoughts that far too many of us assume our employees are aware of and practicing regularly. For instance:

• “You never need permission to do great work.”
• “Wherever you work, whomever you work for, management expects that you will always use your own best judgment and effort to figure out what needs to be done and then do it without having to be told.”

Sounds almost too evident to point out, doesn’t it? On the other hand, how often do you see these examples practiced in today’s workplace? Maybe we should revisit them as expectations from day one followed by some stringent accountability and topped of with the proper consequences. If this were done properly and more regularly, I’m sure we’d see an increase in productively as well as the many benefits which accompany such behavior. Unmistakably win-win for everyone involved.

The following antiquated generational gem provides a simple but perfect example of this simple philosophy.

Two Brothers and the Geese

Two sons worked for their father on the family’s farm. The younger brother had, for some years, been given more responsibility and rewards, and one day the older brother asked his father to explain why this happened.

The father, hoping to further develop his first born, said, “I’ll be more than happy to explain my decision. First, go to the Jefferson’s farm and see if they have any geese for sale as we need to add to our stock.”

The older brother soon returned with the answer, “Yes, they have five geese they can sell to us.”

The father then said, “Good, please ask them the price.”

The son returned with the answer, “The geese are $10 each.”

The father said, “Good, now ask if they can deliver the geese tomorrow.”

And duly the son returned with the answer, “Yes, they can deliver the geese to us
tomorrow.”

The father then asked the older brother to wait and listen closely. He then called to the younger brother in a nearby field saying, “Go to Jefferson’s Farm and see if they have any geese for sale as we need to add to our stock.”

The younger brother soon returned with the answer, “Yes, they have five geese for $10 each, or ten geese for $8 each; and they can deliver them tomorrow. I asked them to deliver the five unless they heard otherwise from us in the next hour. I also convinced them that, should we determine a need for the other five, that they will sell them to us at $6 each.”

The father turned to the older son, who nodded his head in appreciation. He now realized why his brother was given more responsibility and rewards.

Which brother would you prefer to have on your payroll?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

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This generational gem was written quite some time ago although you may have trouble embracing that fact because it’s so relevant to modern day times … especially this time of the year.

I could suggest that you simply read this cute poem and enjoy it for what it is. But naw-w-w-w, there’s much more to be savored here. Let’s do a bit of a “reframe.” Read it through the first time visualizing your own father as “Pa.” Memories will no doubt provide you with a smile. Read it through the second time visualizing yourself or your husband as “Pa.” Again, another smile but this time accompanied with a little guilt and a somewhat different memory. Now read it a third time … this time visualize your son as “Pa” enjoying Christmas Day with your grandchildren. Another smile and maybe a peak into the future.

In each scenario, it’s quite obvious that we simply seldom learn from experience. In this situation, it’s fun and memorable. In the business place, it could easily stifle our progress and lead to situations we simply can’t afford.

For now, read this classic poem, enjoy it for what it is and pay special attention to the author and his life line at the end. It may surprise you.

The train of cars that Santa brought is out of kilter now:
While pa was showing how they went, he broke the spring somehow.
They used to run around a track … at least they did when he
Would let me take them in my hand and wind ’em with a key.
I could ‘a’ had some fun with ’em, if only they would go.
But, gee, I never had a chance, for pa enjoyed ’em so!

The automobile that I got that ran around the floor
Was lots of fun when it was new, but it won’t go no more.
Pa wound it up for Uncle Jim to show him how it went,
And when those two got through with it, the runnin’ gear was bent,
An’ now it doesn’t go at all. I mustn’t grumble though,
‘Cause while it was in shape to run, my pa enjoyed it so.

I’ve got my blocks as good as new, my mitts are perfect yet;
Although the snow is on the ground, I haven’t got ’em wet.
I’ve taken care of everything that Santa brought to me,
except the toys that run about when wound up with a key.

But next year you can bet I won’t make any such mistake;
I’m going to ask for toys an’ things that my pa cannot break!

(EDGAR ALBERT GUEST, 1881-1959!)

Yes, the author of this classic died almost 50 years ago but his words ring as true as though he were predicting what will be happening next week in so many homes around the world on Christmas Day. Do we ever learn from the past? In this case, it’s cute … in others it can be critical.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

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It’s intriguing to think about the vast amount of time, energy, money and focus we, as a culture, are willing to invest in our career and personal goals. We sacrifice our sacred family time, our mental, physical, and emotional health, our personal lives and how many other unknown assets to seek out future success which may very well never be realized. And to what end?

Of course, the answers to that question are varied. Some of us not only achieve but surpass those lofty aspirations. Others fall by the wayside at various points in the formidable journey.

Regardless of the category you may fall into, take a moment to truly consider the priceless investment you’ve made while striving to complete that awesome journey. Have you received a return on that investment (ROI)? Have you paused at any time to provide a return on your investment? Have you given back, to any degree, any of your time, education or experience to assist others on their chosen journey? Investing your time, effort, and resources will provide you with a cherished return on your investment. Personal satisfaction gained by assisting others, mentoring, or simply sharing your experience simply can’t be measured. It takes just a few moments to make somebody’s day, to help someone with their own personal aims and dreams—especially someone who looks up to you for encouragement and support.

Consider the following instance and contemplate the powerful consequences of such a small but generous gesture. How many opportunities, similar to this one, present themselves to us on a regular basis? Of those, how many do we take advantage of? It is certainly food for thought.

A mother wished to encourage her small girl’s interest in the piano and so took her to a local concert featuring an excellent pianist. In the entrance foyer the mother met an old friend and the two stopped to talk. The little girl was keen to see inside the hall and so wandered off, unnoticed by her mother. Mom became concerned when she entered the hall and could see no sign of her daughter. Staff was notified and an announcement was made asking the audience to look out for the little lost girl. With the concert due to start, the little girl had still not been found. In preparation for the pianist’s entrance, the curtains drew aside, to reveal the little girl sitting at the great piano, focused in concentration, quietly picking out the notes of “Twinkle, Twinkle, Little Star.”

The audience’s amusement turned to curiosity when the pianist entered the stage, walked up to the little girl, and with a warm smile on his face, quietly said, “Keep playing.”

The pianist sat down beside her, listened for a few seconds, and whispered some more words of encouragement. He then began quietly to play a bass accompaniment, and then a few bars later reached around the little girl to add more accompaniment. At the end of the impromptu performance the audience applauded loudly as the pianist took the little girl back to her seat to be reunited with her mother.

The experience was inspirational for everyone, not least the small girl. Who knows what impact that kind gesture may have had on the future of that young lady or what inspiration it may have provided those in the audience to do the same in the near future. Never underestimate the potential power you possess and the positive effects it may have on others.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

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As most everyone knows, the period from Halloween to New Year’s Eve is unusually stressful for the average person. The many reasons are obvious when you review the many events which take place within that time period. Add to those events the typically poor weather conditions, the state of the economy, several potential war fronts, immigration status, an emergence of an election year, and a dozen other concerns which can be found on the pages of any local newspaper and the possibility of stressors affecting the average person is almost a certainty.

However, when you look back over your past, you realize that these issues arise on a pretty regular basis, and we always seem to weather the storm. Perhaps we should pause for a moment and do a little “reframe” that will certainly assist us in coping with the current stressors as they arise.

Again, we have a generational gem to fall back on. This one concerns a young man learning a very valuable lesson from a grandparent … a firm foundation so many of us have utilized as we developed and nurtured our knowledge base.

GRANDMA’S CAKE OF LIFE

Young Jordan is telling his Grandma how “everything” seems to be going wrong in his life … school, family problems, severe health problems, etc.

Meanwhile, Grandma is baking a cake. She asks Jordan if he would like a snack, which of course he does.

“Here, have some cooking oil,” she says.

“Yuck,” Jordan says as he makes a face of disgust.

“How about a couple raw eggs?”

“Gross, Grandma!”

“Would you like some flour then? Or maybe baking soda?”

“Grandma, those are all yucky!”

To which Grandma replies, “Yes, all those things seem bad all by themselves. But when they are put together in the right way, they make a wonderfully delicious cake! Life works the same way.

“Many times we wonder why things are the way they are … and we must suffer such bad and difficult times. And yet, down deep, we know from experience that in life, with these things all in order, they always work for the good. We just have to be patient, trust your higher power, whatever that be, and, eventually, they will all make something wonderful!”

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

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There has been so much said and written about the importance of leadership in this day and age. We, ourselves, do a great deal of it weekly on both our web site and blog.

Leadership is critical—that can’t be argued. However, not everyone can be or should be a leader. Thankfully, there is a very valuable role for those who choose not to lead or may not have the qualifications of a leader. The support of these folks is crucial to any endeavor, and they should indeed be proud of the role they play. We’ve witnessed many an organization fall by the wayside because they had far too many leaders than followers. As a result, the leaders had no one to follow them and disaster followed.

The following “Generational Gem” by my favorite author, “Anonymous,” illustrates the pride we should all feel in our supportive roles at work, in our family, church or community. It may also bring a smile to your face.

Bobby was auditioning with his classmates for a school play. His mother knew that he’d set his heart on being in the play—just like all the other children hoped too—and she feared how he would react if he was not chosen. On the day the parts were awarded, Bobby’s mother went to the school gates to meet her son. The little lad rushed up to her, eyes shining with pride and excitement. “Guess what, Mum?” he shouted, and then said the words that provide a lesson to us all, “I’ve been chosen to clap and cheer.”

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

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This “Gem” has to be one of the most antiquated tales I can remember. In addition, I have a strange feeling it was passed on over the ages from mother to daughter rather than through the usual business network.

However, it certainly proves a most valid point about our need to challenge belief systems and assumptions about many aspects of our daily lives. In fact, in reviewing this old favorite, I was reminded of a great number of pointless routines in our business world which definitely need to be questioned. See what you think.

The Ham Story

Little Jamie was watching her mother prepare a ham for dinner. Her mother cut off both ends of the ham and then then placed it into a baking pan. Jamie asked her mother why she cut off the ends before placing it in the pan. Her mother thought for a while and then said, “I’ve always done it that way—that’s how grandma always did it.”

Not satisfied with the answer, Jamie went to visit her grandma to find out why she cut the ends off the ham before baking it.

Grandma thought for a while and replied, “I don’t know. I learned that from my mother. She always did it that way.”

So Jamie and Grandma went to visit Great Grandma to ask if she knew the answer. Great Grandma thought for a while, smiled and said, “Because in those days we could only afford a small pan and the ham simply wouldn’t fit without cutting off the ends.”

How many things are we doing in our daily routines, both business and personal, that would benefit from a quick review … just to make certain we aren’t doing those things because that’s the way we’ve always done them? You might be surprised.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

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The old “Theory X and Theory Y” concept has been with us since 1960 when Douglas McGregor wrote his best seller The Human Side of Enterprise in which he proposed two theories by which to view employee motivation.

In the spirit of our “Generational Gems,” we offer the following anecdote for your consideration. You may want to read it a couple of times for clarification. Your first inclination may very well be to laugh it off as ridiculous … thinking nothing like this could ever really occur. Yet, the more you think about it, the more you may realize that this kind of thinking isn’t quite as far fetched as first thought.

Author John Gardner points out that “Most ailing organizations have developed a functional blindness to their own defects.” I’m sorry to report that this observation may very well apply to a constantly growing number of organizations in today’s chaotic environment!

Does this kind of thinking exist within your current culture? Don’t dismiss it too lightly. We see examples of it every day in newspaper and business magazines. Don’t let it happen to you.

The boards of the two fiercely competitive companies decided to organize a rowing match to challenge each other’s organizational and sporting abilities. The first company was strongly “theory X”: ruthless, autocratic, zero staff empowerment, etc. The second company was more “theory Y”: a culture of developing people, devolved responsibility and decision-making.

Race day arrived. The “Y” company’s boat appeared from the boathouse first, with its crew: eight rowers and a helmsman (the cox). Next followed the “X” company boat and its crew—eight helmsmen and a single rower.

Not surprisingly the “Y” company’s boat won an easy victory.

The next day the “X” company board of directors held an inquest with the crew, to review what had been learned from the embarrassing defeat, which might be of benefit to the organization as a whole, and any future re-match.

After a long and wearing meeting, the “X” company board finally came to their decision. They concluded that the rower should be replaced immediately because clearly he had not listened well enough to the instructions he’d been given.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

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Here’s a classic that seems to appear more and more realistic with every newspaper I read or television newscast I see. I first saw this definitive narrative on a poster hanging on the wall in the office of a CEO we were working with. You may want to read this one twice, share it with family and friends, and make a copy to hang on your own office wall before passing it on to a future leader!

The Paradox of Our Age by Dr. Bob Moorehead

The paradox of our time in history is that we have taller buildings but shorter tempers;
wider freeways, but narrower viewpoints.

We spend more, but have less;

We buy more, but enjoy less.

We have bigger houses and smaller families;

more conveniences, but less time.

We have more degrees but less common sense;

more knowledge, but less judgment;

more experts, yet more problems;

more medicine, but less wellness.

We spend too recklessly, laugh too little, drive too fast, get too angry,
stay up too late, get up too tired, read too little, watch TV too much, and pray too seldom.

We have multiplied our possessions, but reduced our values.

We talk too much, love too seldom, and hate too often.

We’ve learned how to make a living, but not a life.

We’ve added years to life not life to years.

We’ve been all the way to the moon and back, but have trouble crossing the street to meet a new neighbor.

We conquered outer space but not inner space.

We’ve done larger things, but not better things.

We’ve cleaned up the air, but polluted the soul.

We’ve conquered the atom, but not our prejudice.

We write more, but learn less.

We plan more, but accomplish less.

We’ve learned to rush, but not to wait.

We have higher incomes, but lower morals.

More acquaintances, but fewer friends.

More effort, but less success.

We build more computers to hold more information,
yet produce more copies than ever, and communicate less and less.

We’ve become long on quantity, but short on quality.

These are the times of fast foods and slow digestion;

big men and small character;

steep profits and shallow relationships.

These are the times of world peace, but domestic warfare;

more leisure and less fun;

more kinds of food but less nutrition.

These are the days of two incomes but more divorce;

fancier houses but broken homes.

These are days of quick trips, disposable diapers,
throwaway morality, one night stands,
overweight bodies, and pills that do everything from cheer, to quiet, to kill.

It is a time when there is much in the showroom window and nothing in the stockroom.

A time when technology can bring this letter to you, and a time when you can choose either to share this insight, or to just hit delete.

Remember, spend some time with your loved ones, because they are not going to be around forever.

Remember to say a kind word to someone who looks up to you in awe, because that little person soon will grow up and leave your side.

Remember to give a warm hug to the one next to you, because that is the only treasure you can give with your heart and it doesn’t cost a cent.

Remember to say “I love you” to your partner and your loved ones, but most of all mean it. A kiss and an embrace will mend hurt when it comes from deep inside of you.

Remember to hold hands and cherish the moment for someday that person will not be there again.

Give time to love, give time to speak, and give time to share the precious thoughts in your mind.

AND ALWAYS REMEMBER:
Life is not measured by the number of breaths we take, but by the moments that take our breath away.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

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