Change seems to be the buzzword of the year. You hear it from everyone—politicians, business leaders, and the media at every turn. While everyone does an exceptional job of talking change, it’s going to be interesting to see how they do at walking it. For the first time in many years, outcomes are suddenly critical…
Would you like some cheese with that whine? I’m going to get some flak for this article, but that’s okay. That’s one of the great things about living in this country—we can say what we feel, regardless of what others may think. Thirty presidential candidates spent months running for office. While telling everyone what they…
There’s a certain genre of unique people in the world today who seek and discover rare opportunities in the growing crisis we find around us. They possess a rare quality that seems to shield negativity as they search for possibilities. For instance, this summer many parts of the country experienced an unusual “perfect storm”—a combination…
Visualize your first trip to a new shopping mall. If you want to locate a particular store, you usually make your way to one of those large directory maps that shows the location of every store in the complex. And what do you do once you locate your chosen destination? You’re still missing one essential…
We’ve been using this particular category of our blog to provide examples of out-of-the-box thinking that are actually taking place in our everyday lives. It’s our hope to demonstrate that creativity and innovation can be found at every level of our society, can require a large monetary investment or cost next to nothing, and is…
Our client list boasts organizations of all sizes, from all areas of North America, and includes just about every industry you can imagine. It’s quite obvious then that you can expect tremendous differences to exist among those clients under these various conditions. However, they also share many commonalities. For instance, you can always find that…
I travel this country from coast to coast on a regular basis. As a result, I see more than my share of airports, hotels, restaurants, convention centers, retail operations and just about any other type of business which might profit from superior customer service. As a result, I constantly marvel at the fact that one…
It was inevitable! And I’m sick about it! As much as I fly … As often as I’ve been stranded at airports and forced to sleep at the gate … As often as I’ve been forced to get up at 4:30 a.m. in a strange hotel to grab a cab to rush to the airport…
Close the knowing-doing gap, walk the talk, take action … It’s certainly not new. We hear it all the time. It’s obviously a great strategy. It’s the only way to be productive. It’s been preached and practiced for centuries. And yet, pause a moment and visualize any one of the many political candidates we’ve been…