A Bottomless Pit of Obvious Questions

I’m afraid I’m getting a complex … another one, I mean. This one involves these crazy questions that no one seems to be able to answer. And they just keep coming. I can’t get over the fact that these questions have lingered out there for what seems forever, and no one, other than myself, seems to be tortured by that fact. I guess that’s a pretty strong indicator that I need to “get a life”!

On the other hand, questioning the obvious has always been rewarding for me in one way or another so I think I’ll stick with it.

  • When does it stop being partly cloudy and start being partly sunny?
  • Why is it that on a phone or calculator the number five has a little dot on it?
  • Why aren’t drapes double-sided so it looks nice on the inside and outside of your home?
  • Why is it that when we “skate on thin ice,” we can “get in hot water”?
  • If parents say, “Never take candy from strangers” then why do we TRICK-OR-TREAT on Halloween?
  • Why is it called a funny bone, when if you hit it, it’s not funny at all?
  • How come you never see a billboard being put up by the highway?
  • Why is it that no matter what color bubble bath you use, the bubbles are always white?
  • Why do they put holes in crackers?
  • Why do British people never sound British when they sing?
  • If you had a three-story house and were in the second floor, isn’t it possible that you can be upstairs and downstairs at the same time?
  • On Gilligan’s Island, how did Ginger have so many different outfits when they were only going on a three-hour tour?
  • Why do we say we’re head over heels when we’re happy? Isn’t that the way we normally are?
  • Why don’t we call life insurance death insurance? The insurance can’t be collected until there has been a death.
  • Why do they announce power outages on TV? Unless you have a wind-up TV, you’re not going to hear that announcement!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Mass Media Betrays Citizenry

I recently addressed a group of close to 300 parents and college-bound high school graduates in what turned out to be a very educational, eye-opening experience for me and everyone in attendance. The evening was designed to mentally and emotionally prepare both students and parents for the new and very unique experience of moving from a high-school mind-set and environment to that of a more challenging and demanding college encounter.

I must admit that I was very impressed with the outcomes and would highly recommend such an event for parents and students of every high school in the nation. The evening began with the high school superintendent sharing the objectives and agenda for this very unique event. I then presented our most requested program, “Productive Chaos,” as they felt this content certainly provided the ideal foundation for what they had planned for this event.

Following my presentation, several breakouts were offered, facilitated by a college professor, a career consultant, a high school counselor, and a college freshmen who was a graduate from this high school. The subject matter was certainly pertinent, the presenters were well-prepared and those in attendance were very interactive with their questions and comments.

They wrapped up the event with a panel discussion that provided captivating debate involving panel members, students, parents and special guests. For example, a local journalist asked the panel why the number of students interested in journalism seemed to be experiencing a continuous decline over the past decade. Both students and parents were quick to respond, and I think their answers should be shared with every newspaper, magazine, television and radio station in the nation.

Their remarks were certainly on the mark and very revealing. One parent reminisced about the media “back-in-the-day” and the role of public protector it played so well and so often. Newspapers and television/radio stations focused on protecting consumers from bad service, government bullies, and a wide variety of con men. They fought injustice and righted wrongs. They went to extremes to safeguard the “underdog,” “the little guy,” the “average citizen.” Government corruption was exposed, “Big Business” iniquities were revealed, and we felt safe and secure knowing we had a champion available at our beck and call at all times! You could hear the sadness in this mother’s voice as she realized that her media memory was, in fact, just that—a pleasant memory.

A student then shared his feeling that the day of the sophisticated, iconic TV anchor or the highly respected and trusted columnist was gone forever. He felt media personalities were very political, outlandish, and obviously more interested in generating dollars and a career than in protecting the public from greedy and dishonest characters in the community.

Other students shared feelings that today’s media has lost integrity, pride, and a longing for doing the right thing for the masses. There was little, if any, desire to pursue a career which left so many disillusioned and longing for more satisfaction. Most members of the media today can be described as liars, jokes, or disgraces to what was once a distinguished pursuit. The local journalist appeared quite stunned and offered no rebuttal.

In reviewing the many remarks on this subject, I truly longed for the days when a journalist was truly a journalist rather than a personality. I thought how nice it would be to see a reporter post a story with no fear of political pressure or losing an advertising dollar. Will our next generation move farther away from pride, respect, and integrity as they pursue a career? I think not. I’m looking forward to being pleasantly surprised in these young whipper-snappers. You should have heard them speak up in these sessions. I think they’re quickly moving toward a mind-set of being “fed up and not wanting to take it any more.” And they’re certainly intelligent enough to pull it off. They did themselves proud with their “give-and-take” comments all evening. In fact, they made the recent Democratic and Republican political debates look more like a meager “toddler tug-a-war” of mental midgets!

Have you seen the television game show “Are You Smarter Than a 5th Grader?” If you have, I’m certain you realize how much more today’s students are exposed to than we were at that same age. Listening to these high school seniors share their insights, dreams, and concerns left me with the feeling that they were already capable of “making a difference.” And they’ll do it regardless of the hurdles and speed bumps we create for them on what seems like a daily basis. I think we’re going to be okay. In fact, I’m downright confident that we will be. We’re in good hands with this next generation, and we should be offering more support, opportunity, and appreciation and less resistance, pessimism, and negativity. I know I’m going to. Why not join me?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Are We Just Talking Change?

Television, radio, books, magazines, newspapers, billboards, seminars, the Internet (sites and blogs) … everywhere you look you’re hearing about change! All the Presidential candidates are preaching change from coast to coast, but do you really think you’re going to see it?

On one hand, I see examples of change every single day. I can’t and won’t argue that point. In fact, I’ve shared many of those changes in this very blog and will continue to do so.

On the other hand, there are many areas in which change has been, for a very long time, predicted, preached and promised but obviously not practiced.

For instance, as we pass the $4-a-gallon gas milestone, we’re hearing a great deal about the importance of energy independence … almost as though this might be an entirely new concept. However, let’s take a glance back a few years and see how other great leaders viewed the subject of energy independence. Remember, these are the words of some of the most powerful leaders on the face of the earth.

Richard Nixon in 1974 said:
“We will lay the foundation for our future capacity to meet America’s energy needs from America’s own resources.” (We didn’t.)

Gerald Ford in 1975 said:
“We cannot afford continued delays. We cannot afford prolonged vulnerability to foreign producers. We must act.” (We didn’t.)

Jimmy Carter in 1979 said:
“We are the generation that will win the war on the energy problem and in that process, rebuild the unity and confidence of America.” (We didn’t.)

Ronald Reagan in 1962 said:
“Energy independence is the best preparation America can make for the future.” (We didn’t.)

George H. W. Bush in 1990 said:
“The Congress should enact measures to increase domestic energy production and energy conservation — in order to reduce dependence on foreign oil.” (They didn’t.)

Bill Clinton in 1998 said:
“We have it in our power to act right here, right now. I propose $6 billion in tax cuts and research and development to encourage innovation, renewable energy, fuel-efficient cars, and energy-efficient homes.” (We didn’t.)

George W. Bush in 2007 said:
“We have got to do something about our dependence on oil — for two reasons. It provides an economic and national security risk and makes it harder to be wise stewards of the environment.” (We didn’t — for either reason.)

Those are fantastic sound bites from seven previous leaders, and you know McCain and Obama are making even stronger statements in light of current economic conditions and the fact that they know they must say something in order to get elected.

It’ll be interesting to see what kind of a sound bite our next President adds to this list of ritual rhetoric. Of course, don’t forget every member of Congress who echoed empty promises to usher in a meaningful energy policy. If we had a barrel of oil for every broken promise made by a Washington politician — we’d be energy-independent!

This is another prime example of a Knowing-Doing Gap … this one may never be closed. Our leaders know we should be taking action to establish energy independence. They even know how to do it as we have a variety of viable options. They know what the consequences will be for us if we don’t take action soon. Yet they do nothing but talk. This happens to be one Knowing-Doing Gap which must be closed — and soon!

As you review the statements above you must admit that there’s been very little change in this area over the last 34 years … regardless of which political party was in charge.

Now take a look at this newspaper editorial that depicts why stress levels escalate.

“The world is too big for us. Too much is going on, too many crimes, too much violence and chaos. Try as you will, you get behind in the race, in spite of yourself. It’s an incessant strain to keep pace … and still, you lose ground. Science empties its discoveries on you so fast that you stagger beneath them in hopeless bewilderment. The political world changes so rapidly you’re out of breath trying to keep pace with who’s in and who’s out. Everything is high pressure. Human nature cannot endure much more!”

Again, not everything is impacted by change. This editorial appeared in the Atlantic Journal on June 16th, 1833 … 175 years ago! One might think it was written yesterday … demonstrating that while many things change — some things simply don’t!

Education, experience, intelligence, budget, research, innovation — all are meaningless unless properly applied to the challenge at hand. We have the resources. However, for some reason we have yet to utilize them and, as a result, are witnessing increasingly negative consequences. One must wonder what it’s going to take before our nation’s leadership initiates action to close this critical Knowing-Doing Gap.

Sadly, these Knowing-Doing Gaps also exist in our organizations, businesses, and communities across the nation. At the moment there seems to be a great deal of knowing and very little doing in far too many areas of our society. It’s going to take individual action at many levels to initiate a collective turnaround of this devastating trend. Why not be one of those individuals?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Obvious Questions – The List Grows

Thus far we’ve provided questions that could be categorized as “obvious questions that simply aren’t asked or answered.” Every time we add some, we discover another multitude of questions that certainly should qualify for this growing list.

I’m not talking about questions that will end wars, abolish poverty, cure all diseases, or eliminate the world’s problems. I’m talking about the questions that drive us crazy due to their simplicity and the questions that absolutely no one seems to be able to answer.

If you’re interested in reviewing any of the previous questions, simply click on Is It Just Me? and you’ll find them listed under articles titled “Obvious Questions.” Here are a few more.

  • Why do we spend thousands of dollars on a school bus to haul our children one mile and then build a million-dollar gymnasium for them to get exercise?
  • Why is it that most nudists are people you don’t want to see naked?
  • Why is there a permanent press setting on most irons?
  • Why is it when you put the two words “The” and “IRS” together it spells “Theirs.”
  • Why is it that our children can’t read a Bible in school, but they can in prison?
  • Does that screwdriver belong to Phillip?
  • Why aren’t there ever any guilty bystanders?
  • Why do they place non-removable stickers on the lens of new sunglasses?
  • Why do they put that stupid little hanging plastic tag between the lenses so you can’t try them on without looking stupid, and why are there always 20 people standing around when you do try them on?
  • Why is it that when the power goes out, you discover every flashlight you have has dead batteries?
  • Why is it that when the power goes out, you can find 100 candles and no matches?
  • Why do we sing “Take me out to the ball game” when we are already there?
  • If the police arrest a mime, do they tell him he has the right to remain silent?
  • Why do you have to swear on the Bible in court when the Ten Commandments cannot be displayed outside?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Are We Going Crazy?

Every now and then I read something in the newspaper that leads me to believe that I’m being “punked.”

The following comments recently appeared in The Washington Times. I had to verify it via a number of other resources. Let me remind you that this is another decision that was suggested, agreed upon, and carried out by the people that WE have sent to Washington, D.C. to represent our best interests. You may have to read it twice to believe it!

“The United States has outsourced the manufacturing of its electronic passports to overseas companies — including one in Thailand that was victimized by Chinese espionage — raising concerns that cost savings are being put ahead of national security, an investigation by The Washington Times has found.

Lawmakers said they were alarmed by The Times’ findings and plan to investigate why U.S. companies weren’t used to produce the state-of-the-art passports, one of the crown jewels of American border security.

Officials at GPO, the Homeland Security Department and the State Department played down the many obvious concerns, saying they are confident that regular audits and other protections already in place will keep terrorists and foreign spies from stealing or copying the sensitive components to make fake passports.”

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Can We Afford a Penny?

Some things are so simplistic they become too complicated to comprehend. I often find myself just shaking my head in total bewilderment. This happens most often with governmental issues. I’ve been watching this particular situation for quite some time now, and it continues to worsen. See if it makes any ¢ENTS to you.

Last year, I read an article proclaiming that the cost to produce a U.S. penny had risen to 1.23 cents per coin and the cost to produce our nickel rose to 5.73 cents per coin! Please take just a second to reread that sentence and see if you can stop your shaking your head as I did.

Wait … it gets even more preposterous, if that’s possible. Today, I read an article in the Chicago Tribune that the soaring cost of zinc, copper, and nickel as well as processing, labor and transportation costs has once again increased those cost numbers! It now costs the U.S. Mint 1.7 cents to make each penny and 10 cents to make a nickel! The dime and the quarter are still worth more than their cost of production — the dime costs 7 cents to make and the quarter checks in at 10 cents — but that could very well increase if the globe commodities surge continues.

You’d better sit down for this one. The Mint is one of the few government agencies that makes a profit! The Federal Reserve, which distributes money to banks, pays face value for coins. If a coin costs less to manufacture than the face value, the Mint makes a profit. Last year, the Mint’s coin-making profit was $730 million. Mint officials estimate the added penny and nickel expenses will reduce the Mint’s profit this year by $45 million. Officials report that Congress is unlikely to consider changes, given that the Mint is still making money on other coins.

The head of the U.S. Mint is scheduled to address a change in the composition of coins on Capitol Hill next week, but one lawmaker has already suggested another plan: scrap the penny altogether. An intense debate is anticipated as this subject has generated a great deal of controversy within the beltway.

Wouldn’t you really enjoy sitting in on that exchange of cerebral verbiage? What is there to discuss? Our government is currently spending MORE to make the money than the money is WORTH? How long can this phenomenon continue before a Congressional investigation reveals still another addition to our already gargantuan budget deficit? And the Beltway Braintrust wonders why more people vote for American Idol than they do for the President of the United States.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Even More Obvious Questions

There are far too many questions out there in our everyday routines that need to be asked. I’m not talking about questions that will end wars, abolish poverty, cure all diseases, or eliminate the world’s problems. I’m talking about the questions that drive us crazy due to their simplicity and the questions that absolutely no one seems to be able to answer. It seems like there’s no end to these questions as I discover new ones constantly.

  • What if there were no hypothetical questions?
  • Why is it that when you’re driving and looking for an address, you turn down the volume on the radio?
  • If they wanted us to eat it, then why would they name it succotash?
  • Why is it if there are only two people in a locker room, they will have adjacent lockers?
  • What don’t we have a constitutional amendment that declares anything said in a campaign commercial to be under oath?
  • Why does a friend or family member say “Yuck! This is awful!!” and then tell you to try some?
  • Why is it that the chances of an open-faced jelly sandwich landing face down on a floor covering are directly correlated to the newness and cost of the carpeting/rug?
  • What was the best thing before sliced bread?
  • Why do we say something is out of whack? What’s a whack?
  • When you open a bag of cotton balls, is the top one meant to be thrown away?
  • Why don’t sheep shrink when it rains?
  • If you have a bunch of odds and ends and get rid of all but one of them, what do you call it?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

VETTE-tacular vs. Feasible

Every now and then I come across something that simply doesn’t make any sense at all. I can deal with that. After all, that’s life. What really bothers me is the fact that I seem to be the only one who doesn’t get it. Everyone else will see it, hear it or read it and never say a word. I don’t understand that.

For instance, General Motors just shared an unusual announcement with the world. It was in all the newspapers and magazines, on TV and radio, and, of course, all over the Internet. Everyone on earth seemed to accept it at face value, and I still don’t understand it. Let me share the news with you and see what you think. However, before doing that, please consider the following facts.

  1. More Horsepower = greater amount of gas guzzled.
  2. The average speed limit in the United States is somewhere between 55 and 70 miles per hour.
  3. Considering today’s economy, money is somewhat tight for the average American.

Now consider GM’s latest news release. The fastest, most powerful and most expensive Chevy Corvette ever will roar to life at the North American International Auto Show in Detroit next month. Boasting a 620-plus horsepower V8 engine, a speedometer that tops out at around 220 mph and a price expected to be around $100,000, the 2009 Corvette ZR1 is being marketed as the ultimate Corvette.

Now review the three facts I shared earlier as you attempt to answer the following questions:

  1. Can anyone afford the gas required to operate this monster?
  2. Where will you drive this Vette at 220 miles per hour?
  3. Who can afford a car payment equivalent to a house payment?
  4. How many of those “supercars” do you think they’ll sell?
  5. Is it just me?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Dire Need for Leadership

Some people have an uncanny knack for good timing, and Lee Iacocca certainly falls into that category. I’ve reviewed his latest best seller, Where Have All the Leaders Gone?, on our web site and shared a few excerpts from those pages here on our blog. I think his choice of a title has really seized the attention of many in today’s chaotic environment. We’re reminded daily in the media that his rhetorical question is becoming more applicable every day and the answer to that question is alluding us more and more at the same time. The examples are ceaseless and many are reaching the level of being hard to believe. For instance:

Headlines and news reports revealed that screeners at many of the nation’s busiest airports failed to find fake bombs hidden on undercover agents posing as passengers in numerous tests. Screeners at Los Angeles International Airport missed 75% of simulated explosives and bomb parts that were hidden under clothing or in carry-on bags in more than 70 tests! That means that 3 out of 4 potential terrorists made it safely through security and onto planes with their bombs. Chicago’s O’Hare International Airport wasn’t much better as screeners missed 60% of hidden bomb materials in the 75 attempts that were made there! While this is obviously frightening to anyone who hears it, it’s also rather ironic.

On my recent trip to Seattle, I set off the alarms as I attempted to board my flight and was required to go through the apparatus a second time. Again alarms. I was taken into another line to be searched more extensively. It was quickly discovered that a package of chewing gum in my jacket pocket set off the alarm due to the foil in the package. There’s a valuable lesson to be learned here. If you ever see me on an airplane, you can rest assured that asking me for a stick of gum is a legitimate waste of your time and energy. However, there a 75% chance that you’ll be sitting next to a terrorist with sufficient materials in his/her carry-on luggage to construct a bomb! Go figure! Lines are longer at every airport in the nation. New technology is being developed regularly. More money and training is being provided for screeners. Passengers are undergoing more and more scrutiny than ever before, and yet we’re asked to accept a 75% failure rate. “Where Have All The Leaders Gone?”

Here’s another example which leads me to believe that we’re becoming apathetic to the lack of leadership in this country. I was struck with a chilling revelation while watching a recent Presidential Debate on television. As the commentator was introducing the candidates, he made certain he included their current or past occupations. Hearing this information about this particular party immediately prompted me to research the opposing party as well. A quick tally of results revealed that of the 16 current candidates (8 from each party), we have:

  • 1 Former Mayor
  • 2 Former Governors
  • 1 Current Governor
  • 2 Former Senators
  • 5 Current Senators
  • 5 Representatives

Irony was obviously evident as I remember reading that the most recent confidence rating for Congress dropped to 14% … the lowest in the history of the Gallup Poll! Consider the significance of this revelation! Many of those responsible for the lowest approval rating in the history of the Congress are among those who are currently competing for the highest office in the country! The winner will, in essence, become the most powerful leader in the world. Consider that person’s track record.

It was very interesting to hear those candidates involved in the televised debate rant and rave about the current conditions in our country. Everything seems to be in dire straights including the economy, immigration, the tax structure, trade balance, the energy crisis, health care, education, social security, Iraq/Iran/Russia/China, the mortgage crisis and anything else you might want to add to that list. In watching this debate and the previous debate of the other party, I couldn’t help but wonder if those involved as well as those of us watching realized that the majority of these “voices of wisdom” in the debate are members of the do-nothing Congress which recently produced the lowest confidence rating in history. If leadership existed in the Congress, the above conditions wouldn’t be at such a critical level. They’re all very quick to criticize but slow to act if they act at all. And we’re being asked to choose our next President from among these ranks! What can you possibly expect in the future?

By the way, we’re not discussing political parties here. We’re discussing leadership, and I must admit that both parties are fiercely competing for the title of Most Incompetent! I repeat, “Where Have All The Leaders Gone?”

“By not demanding accountability, you fail to protect your people from their own incompetence.”

~ General Norman Schwartzkoph

We see the same examples in the business world today at a time when we certainly can’t afford it. At a time when leadership, mission, vision, beliefs and values should be created, shared, and supported at every level of the organization, we see less evidence of that than ever before. I shudder when I hear leaders say they lack the time, resources and/or funds for that kind of focus in these competitive times. The obvious rebuttal to that statement is that if you don’t find the time, resources, and/or funds for that focus … you simply won’t be around to worry about competition. It’s always interesting to observe that the most successful organizations in every industry never hesitate to focus on these critical aspects of success and share them with staff members at every level. Others will never learn.

Into which of these two groups does your organization fall?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Lost Luggage Figures Continue to Soar

Last month I wrote a column about the sad state of affairs when it comes to lost luggage (“Limp the Unfriendly Skies“). We received a nice note from one of our readers asking if the situation was really that bad. In that article I was sharing figures from the Bureau of Transportation Statistics—I wasn’t sharing my own opinion on the subject. I couldn’t do that as it would be unsuitable for print. My luggage was delayed, damaged, lost or actually destroyed in 11 of my last 15 flights. That’s not only extremely annoying and disruptive but also quite expensive as the airlines are currently at the point where they simply find an excuse not to reimburse you or they do it at a rate of 5% of the true value. They don’t care. They have nothing to lose. What are you going to do about it—hire yourself a lawyer to pursue the situation at a cost of one hundred times the value of your bag? The airlines are well aware of your choices and simply smile as you fill out your claim.

As I mentioned, that previous article was written two months ago. The Bureau of Transportation Statistics just released their latest figures which relate to the month of August. I could never figure out why they’re always two months behind but I guess it’s rather obvious that it takes that long to count the high number of bags in question.

In reviewing the most recent figures, I’ve got to surmise that Ripley wouldn’t believe these figures, and I’m certain he wouldn’t publish them in his famed “Believe It Or Not” annual publication.

The number of bags lost or delayed by airlines continues to climb, with a daily average of 14,089 in August, according to Washington’s Bureau of Transportation Statistics. That’s a lot of bags! However, keep in mind that the number listed is a daily average! That means that for the 31 days of August, airlines combined experience and talent to lose or delay 436,759 bags! Come on! What are they doing … digging holes at the end of runways and simply bulldozing the luggage into the craters as it comes off the plane? That’s four hundred and thirty-six thousand, seven hundred and fifty nine bags! You have to send people, in great numbers, to training seminars on luggage destruction to attain those kind of stats!

It was the worst month for baggage-handling since the one-time meltdown in December 2004. US Airways was the worst offender on record.

With teamwork, focus and determination, I’m quite certain that record will more than likely be broken as we approach the holiday seasons of Thanksgiving and Christmas. Of course, we won’t know that until we see those figures in the spring of next year … at which time it will appear to be old news and therefore we won’t care!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.