Business Briefs

Fly the Chaotic Skies

Keep an eye on three stubborn, egotistical airline titans as they battle for survival, dominance, and your ticket dollars. None of the airlines have publicly confirmed merger talks, but industry insiders say a merger may be the only option for several of those involved, and it should happen sooner than later.

Delta, United, and Northwest would all benefit greatly from a merger with one of their competitors, and such an alliance may very well be their only saving grace as oil prices pass $100 a barrel, union problems continue to flourish, and customer service levels continue to plunge.

Here’s the problem with each and every merger option. Forgive me if this sounds like children on your local playground.

Northwest is open to reviewing any merger as long as the new airline will bear their name and the headquarters will remain in Minneapolis. Delta is open to reviewing any merger as long as the new airline will bear their name and the headquarters will remain in Atlanta. And, you guessed it, United is open to reviewing any merger as long as the new airline will bear their name and the headquarters will remain in Chicago.

Industry experts see a Delta-Northwest deal as most likely and feel that could prompt an alliance between United and Continental. It’s quite obvious that everyone but the airlines understands that somebody’s gotta give if this team-up project has a chance to work. Watch the news—this should be interesting due to the sense of urgency and obvious refusal to budge on the part of everyone involved.

Sears/K-Mart Continues Dismal Performance

Almost three years after these seasoned giants joined forces in hopes of regaining leadership among the nation’s retail forces, the opposite appears to be happening. The company earned just $2 million in the third quarter, prompting a double-digit sell off of its stock. Sales at both stores worsened, profit margins eroded badly and cost-cutting has lost its power to impact the bottom line. Industry critics are calling the 99% profit decline as the beginning of a “Death Spiral.”

The next time you drive by a Sears or a K-Mart, you might want to snap a picture with your cell phone so you can show it to your grandchildren some day in trying to describe these two one-time category killers.

Kohl’s to Open 90 Additional Stores in ’08

Sears and K-Mart can eliminate the poor economy, global competition, increased cost for goods, or the real estate downturn for their constant slide toward retail oblivion. While these factors certainly play a role, the struggling retail giants must look elsewhere for the true cause of their demise.

This becomes more evident in light of a recent announcement by Kohl’s that they plan to open 90 new stores in the coming year after opening 112 during the past year. The chain is making changes in hopes of finding their niche among those retailers which offer sophisticated, yet affordable, shopping experiences. Their new locations offer sleek interiors. They’ve recruited the clothing lines of Vera Wang and actress Daisy Fuentes. Their appliances have been featured on the Food Network and the Rachael Ray show. While some critics feel such expansion plans might seem risky at the moment, Kohl’s vision obviously includes change, continued high customer service levels and value to maintain their current customer base while attracting new consumers in search of a rare shopping experience. Should be interesting to watch.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Alright Already! Enough with CHANGE!

I don’t know about you, but I’ve pretty much had my fill of politics. This comes after witnessing my 641st televised political debate earlier this evening. After the fourth debate of the series, I was convinced as to exactly who I was going to vote for. However, I changed my mind after the fifth debate. And again after the sixth and so on and so forth up until tonight’s 641st attempt at brainwashing the American public. I’ve reached the conclusion that there are very few honest people within the beltway of Washington D.C., and I’ve met them both. One drives a colorful taxi for Liberty Cab and the other waits tables at the Café Promenade at the Mayflower Hotel on Connecticut Ave. NW!

After months of countless commercials, character assignations, and a myriad of promises and pledges, I have recognized a major theme emerging from the 24/7 political madness we’ve been subliminally force fed.

The theme, of course, is CHANGE! What an original concept. It must be a good one because every single candidate from both parties and possibly a third has decided to jump on that bandwagon. And why not? Of course things must change. We’re rapidly “surging” out of control on a multitude of fronts from coast to coast … immigration, social security, energy, mortgages, veterans, inflation, recession, building starts, trade balance, education, jobs, health care, foreign policy, military, global competition, abortion, affirmative action, the budget deficit, tax reform, oil prices, campaign reform, crime, death penalty, drugs, foreign relations, war, gay rights, guns, labor unions, unemployment, and the environment. Other than that, things are going well.

If I’m not mistaken, CHANGE has been the battle cry of every candidate in every election for as long as I can remember. And, furthermore, every victor of every election DID keep their promise of CHANGE. Some of that change was for the better and some of it was for the worse.

For instance, it’s quite apparent that politicians in Washington, on both sides of the aisle, have accomplished little or nothing in helping this country cope with the many challenges listed above. Overwhelming gridlock has stifled progress on every front—oh, except one. Democratic leaders joined with their Republican counterparts to agree on a $4,100 pay hike for themselves for 2008. Luckily for them, the pay increase is not tied to their approval ratings or job performance. I find it interesting that more Americans can name the three stooges than the three branches of government … probably because the three stooges are more likely to get something done.

What constantly baffles me is the fact that the majority of those politicians, in every debate, stating the critical need for change has been serving in a position to institute change—and yet has done little or nothing to do so!

The same pattern holds true in business as well. Much talk about the need—little action to succeed! Our work with many clients in this area has revealed that few employees have been exposed to information on the subjects of change, creativity, or innovation. We encourage it and expect it but do little to prepare our personnel to actually deal with it. Let’s stop waving the banners and singing the anthems and do more to focus on providing our people with the tips, tools, strategies, and training to pursue and obtain the true CHANGE that will lead to the success we so genuinely desire.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Business Briefs – January 2008

Female CEOs Thrive

Female CEOs running major U.S. corporations grew from nine to a record 12 in 2007. While that’s only 2.4% of the Fortune 500, one trend is developing that might suggest that women are going mainstream. For the second year in a row, the stock performance of women-led companies mirrored that of companies run by men. By the way, these women-led companies are far from small unknown organizations. That impressive list includes Xerox, eBay, Archer Daniels Midland, Rite Aid, Avon Products, PepsiCo, Safeco, Sara Lee, WellPoint, TJX Cos. and Western Union.

Store Closings Sadden Santa

Macy’s Department Stores, of “Miracle on 34th Street” fame, announced they will close nine stores that employ a total of about 900 people. The affected locations are located in Indiana, Ohio, Louisiana, Oklahoma, Utah and Texas. Impacted employees will be offered positions in nearby stores where possible. It said employees laid off in the process would be provided severance benefits and outplacement assistance. Macy’s has faced disappointing sales and resistance from shoppers in some markets where the Macy’s name replaced local favorites it absorbed as part of its acquisition of May department stores. Macy’s operates more than 850 department stores in 45 states, the District of Columbia, Guam and Puerto Rico under the names Macy’s and Bloomingdale’s.

Airplane Crashes Decline

An independent watchdog group recently announced that 2007 saw the lowest number of crashes in 44 years. Could it possibly be due to the fact that so many flights never left the ground? There were 136 serious accidents worldwide in 2007, the fewest since 1963. 965 people died in crashes last year—a 25% drop from 2006.

Recession Worries Continue to Grow

Factories produced less, saw their orders decline and cut workers as manufacturing activity in December was the slowest since 2003. Manufacturing accounts for about 12% of the U.S. economy and one out of every 10 jobs.

Oil Continues to Flow—Upwards

The price of oil hit $100 a barrel in commodities trading last week for the first time in history. Travel organization AAA issued a warning that “record high prices will be paid by consumers for gasoline in the coming year.” That news was especially unsettling since fuel prices typically don’t start their seasonal climb until spring.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Fuel for Thought

I went to my barber for my last cut of 2007. Apparently, many others had the same idea as the shop was filled … eight chairs and the entire waiting area! As usual, everyone was discussing the same subjects they always discuss while getting trimmed. In fact, “getting trimmed” was one of the more popular subjects as the rising cost of just about everything came into focus. Constantly rising gasoline prices seemed to be the biggest complaint as everyone compared today’s prices with those of last year’s holiday season.

I simply sat and listened as I normally do. I learn so much more by observing people than I do by joining the conversation. Ironically, I was reading the newspaper as everyone ranted and raved about gas prices. I suddenly came across an article, complete with graphics, that, had I shared it, would have silenced everyone in a nano-second!

It was titled: “Fuel For Thought.” In just a few words, it addressed the fact that so many of us grumble about the price of gasoline while it’s actually a bargain compared to a gallon of so many other goods which we consume daily. For instance, the average price for a gallon of gas in the U.S. at the moment is $3.06. Compare that to the gallon price of the following products:

  • Average gallon of milk … $ 3.49
  • Evian water … $ 5.12
  • Wesson cooking oil … $ 5.47
  • Blue Bunny ice cream … $ 8.38
  • Bud Light … $ 9.73
  • Starbucks Coffee … $12.88

Makes gas sound like a steal, doesn’t it? Thank goodness for small containers. Proves everything is relative and you know how we feel about relatives. I came so close to sharing that article with everyone in the barber shop. However, that would have deprived them of their joy and freedom to complain. So I just smiled to myself, finished my paper, got my hair cut and headed back to the office. Guess that was my first Christmas gift to anyone this season.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Delegate, Empower, or Do It Yourself? (The Universal Challenge in Leadership Development)

I received an unusual phone call today from a free lance writer in New York City who provides articles to a number of national magazines. She had apparently visited our blog and, as a result, wanted to chat with me about an article she’s writing on the subject of workaholics, control-freaks, and those who simply can’t “let go.” She’s responding to a growing number of inquiries on this subject from several of the magazines she writes for. Apparently there’s an increasing interest in this common challenge. We had a nice conversation covering a lot of territory.

I found the timing of this query quite interesting as I, myself, have experienced a flourishing focus on this issue over the past year from a number of our own clients. Apparently this is an area in which a little clarification might benefit both newly appointed leaders as well as those seasoned veterans who are dealing with a changing work environment.

In working with our clients, we must first make certain that they can actually discern the distinction between delegation and empowerment. We’ve discovered many who think the two words are actually synonyms for one another. Actually this couldn’t be farther from reality.

Once the differentiation is clear, we focus on which strategy should be used in which circumstance. Both approaches are very effective and when used concurrently provide extraordinary results. The true challenge we encounter regularly lies in convincing leaders to utilize either of these powerful strategies.

The reasons are classic … you’ve heard them all and maybe even used them yourself.

  • “I can do it faster myself.”
  • “I can do it better myself.”
  • “I don’t have the time to delegate/empower.”
  • “My employees simply aren’t capable!”
  • “I want to keep busy.”
  • “My employees will complain if I give them more work to do!”
  • “My employees don’t have the experience to do this job!”
  • “I’m afraid of losing control!”
  • “Doing it myself gives me a high profile!”
  • “I don’t have the heart to dump jobs onto somebody else!”
  • “I enjoy doing that particular task.”
  • “My people are too busy to take on another job!”
  • “It’s a force of habit.”
  • “If I delegate too much, my job could be threatened!”
  • “My boss may think I’m lazy!”

Sound familiar? Shame on you. You’re kidding yourself and probably, down deep, you know it!

Reframe your thinking. Shift your focus from the feeble excuses to avoid developing your people to the many legitimate benefits from doing so. Focus on each of the following W.I.I.F.M.s (What’s In It For Me) and visualize the positive results which will emerge … providing you with the opportunity to increase your personal productivity while doing the same for your staff.

  • Provides you with more time to manage.
  • Develops your replacement allowing you to progress.
  • Relieves pressure.
  • Reduces your stress levels.
  • Increases job satisfaction.
  • Develops your people.
  • Develops your management abilities.
  • Provides a motivational climate.
  • Promotes organizational efficiency.
  • Multiplies your productivity.
  • Shifts decision making to the appropriate level.

If you’re still struggling with the decision to take advantage of these very powerful and proven strategies, consider the obvious truth of the situation.

You have risen to your current status as a result of a very strong work ethic in hopes that you will develop others to duplicate your accomplishment.

You must now redirect that work ethic from doing the actual labor yourself to developing others to enhance their efforts. You can’t accomplish that task if you’re still doing the actual task yourself.

LET GO if you WANT TO GROW!

We’ve developed an empowerment model consisting of nine crucial elements that, if properly executed, will insure that you are properly and successfully supporting and developing your people. Contact us for further information on this powerful model.

Convincing leaders to attempt this dynamic strategy has been a vigorous challenge. It’s difficult to conquer years of mental conditioning to convince someone to attempt a new approach to an old problem. Sometimes the most simplistic illustration can provide the most effective results. For that reason, we created the “Hole Digger Analogy” … an unpretentious examination of an all too common debate. Should you delegate, empower or do it yourself? We apparently struck a nerve with this analogy as feedback has indicated that a number of our seminar and keynote attendees could certainly identify with its content. What do you think?

A Modern Day Dilemma …
“The Hole Digger Analogy”

Imagine, if you will …

As a career choice, we all dig holes.

You, personally, possess a B.S. in “Hole Creation” … specializing in depth, width, and volume.

You also proudly boast an M.A. in “Shovel Knowledge and Execution” both manually and mechanically, focusing in bicep development and the application of software-driven technology!

Very impressive!

You have accumulated 25 years of experience in digging a variety of award-winning holes and doing so with more pride, enthusiasm, and positive attitude than any and all hole diggers in the history of the industry!

Congratulations!

In short, in today’s very competitive, global marketplace, nobody on the face of the earth, as we know it, digs a better hole! That’s a fact, Jack!

As a reward for your effort, you have been promoted to the position of manager/supervisor/team leader of what is expected to become an elite team of six hole diggers.

While they are a dedicated and talented team, not one of them is as educated and experienced as you are. In short, not one of them can out-produce you.

Your organization has an opportunity to bid for the largest long-term contract in its history.

Winning the contract will change the course of your organization in a very positive way for decades to come!

It is a performance-based bid with a six-week time frame.

How do you best contribute?

  • Roll up your sleeves?
  • Tell your team to stand back, watch and learn for future benefits?
  • Dig holes like no one else can—using your talent, education, experience, and determination, which far surpasses that of your individual team members? After all, we have a deadline to meet and great awards await.

OR … You provide your team with:

  • Continuous education,
  • New experiences,
  • Total support,
  • On-going feedback,
  • Permission to fail,
  • Necessary systems,
  • An excellent strategy,
  • Proper tools,
  • Guidelines,
  • Parameters,
  • Continuous training,
  • Necessary resources, and
  • A short-term and long-term target.

You establish accountability and then inspect what you expect.

By the way …
In following this second strategy, YOU will have no time to pick up a shovel … regardless of the fact that nobody on the face of the earth, as we know it, digs a better hole!

Which Strategy Will Produce the Greater Productivity?
You, working alone, digging more holes than any one person can … Or

A growing team of six dedicated people, focused on C.A.N.I., under your expert supervision and guidance, working with focus and determination?

Consider the Pros and Cons of Each Strategy

  • Politics
  • Tradition
  • Human instinct
  • Time frame
  • Sense of urgency
  • Short-term performance
  • Long-term consequences
  • Any other concerns or comments

The Reality You Must Accept …

  • You achieved your current position as a leader due, in great part, to your tremendous work ethic.
  • Now you must continue that work ethic—but in a much different way.
  • Put your shovel down … reframe your strategy, change your mindset, and redirect that winning work ethic!

Your new focus is to provide your team with:

  • Continuous education,
  • New experiences,
  • Total support,
  • On-going feedback,
  • Permission to fail,
  • Necessary systems,
  • An excellent strategy,
  • Proper tools,
  • Guidelines,
  • Parameters,
  • Continuous training,
  • Necessary resources, and
  • A short-term and long-term target.

Then, you establish accountability and inspect what you expect.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Globalization Simplified

Last year I reviewed Thomas Friedman’s best seller The World Is Flat to add to our ever-growing list of book reviews on our web site.

Friedman does a great job of explaining globalization and how it will impact all of us in one way or another in the very near future—if it hasn’t already.

In my travels I’ve come across a large number of people who fail to see themselves impacted in any way because they simply don’t understand globalization and have yet to recognize an example of it.

I see more and more instances everyday on TV, the Internet and via print media. Consider recent news reports on the many recalls we’ve witnessed in the past few months, the growing trade imbalance, healthcare comparisons around the world,
immigration concerns, jobs being exported to every corner of the globe, etc. It’s all around us.

In re-reading Lee Iacocca’s best seller Where Have All The Leaders Gone (also reviewed on our website), I discovered a very revealing explanation of globalization. Lee explains it this way:

“My friend, former astronaut Buzz Aldrin, who knows something about globalization because he’s one of the few people who has seen the whole globe from the moon, sent me this piece that he said was making the rounds of the Internet. It makes the point—vividly:

Question: What is the truest definition of Globalization?
Answer: Princess Diana’s death.

Question: How come?
Answer: An English princess with an Egyptian boyfriend crashes in a French tunnel, driving a German car with a Dutch engine driven by a Belgian who was drunk on Scotch whiskey, followed closely by Italian Paparazzi, on Japanese motorcycles, treated by an American doctor, using Brazilian medicines. This is posted by an American, using Bill Gates’ technology, and you’re probably reading this on a computer that uses Taiwanese chips and a Korean monitor, assembled by Bangladeshi workers in a Singapore plant, transported by Indian lorry-drivers, hijacked by Indonesians, unloaded by Sicilian longshoremen, and trucked to you by Mexican illegals. That, my friend, is globalization!”

Iacocca goes on to point out that he certainly isn’t making light of Princess Diana’s death. However, he emphasizes the fact that it makes your head spin to consider how interconnected the world has become. Some people are nervous about globalization while others are simply in denial. But it’s impossible to escape it—the way the world seeps in. You can no longer fence the world out, and you can’t fence yourself in. Technology knows no borders.

To fear globalization is to fear change, but like it or not, change is a constant in our lives. Acknowledge it, accept it, and strive to deal with it. The alternative can be disastrous!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Happy Customer Service Week!

As you gather with friends, family, co-workers and loved ones this week to celebrate this annual international event you may want to reflect on the humble beginnings of this renowned holiday. Yes, it’s true. We’re in the midst of the official Customer Service Week as proclaimed by the U.S. Congress in 1992 as a nationally recognized event celebrated annually during the first full week of October.

The International Customer Service Association began Customer Service Week in 1988. In fact, it’s an international event devoted to recognizing the importance of customer service and honoring the people on the front lines of the service revolution.

I may have been a little glib in my assumption that you would be celebrating this little-known annual celebration. In fact, that was my point. In the past few days, I have had the opportunity to observe several major retail malls, several shopping centers, hotels, theaters, restaurants, a major airport, and many other businesses which should be concentrating on the delivery of outstanding customer service. I saw no evidence of the celebration, promotion, or observance of Customer Service Week. I’ve seen nothing in the local or national newspapers, no television or radio content and nothing on the Internet without exploring search engines.

Has customer service fallen to this level of obsolescence? No promotion? No recognition? No pride? No celebration? It’s a sad commentary on times.

I’m off to Boston tonight to speak to the leadership and staff of New Balance, a leading global athletic products company that is very proud of the fact that they have been producing superior footwear and athletic apparel for 100 years. The occasion? The celebration of Customer Service Week.

In preparation for any keynote presentation or seminar, I spend time with the client researching the organization, the event and chosen content. In chatting with their leadership team, I heard a great deal of conversation involving heritage, mission, philosophy, core set of values, integrity, teamwork, and total customer satisfaction.

They plan on celebrating their past accomplishments in serving their customers as well as the need and expectation of continuing their tradition of service. They’ll be updated on how they’re improving their technology and production methods to remain competitive and continue to offer the customer service they’re so well known for.

This, of course, boils down to the creative use of basic communication as a leadership, marketing and competitive advantage. But that’s pretty much common sense, isn’t it?  Stephen Covey would respond to that question with his famous quote: “What is common sense is seldom common practice!” Maybe that’s why I’ve seen little or no recognition of Customer Service Week.

How is your organization observing this week? Based on the current state of the economy, trade imbalance, recalls, marketplace, and competition — shouldn’t every week be Customer Service Week?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Today’s Leaders Must Develop a Sense of Urgency

Glance back over the past five years, and I think you’ll quickly be able to identify at least a dozen major instances in the news that demonstrated a very obvious absence of anything resembling a “sense of urgency.” It’s becoming commonplace in politics, sports, the economy, environment, business, healthcare, safety, entertainment, and the list goes on and on. This needs to change and change immediately.

What’s taking us so long to respond to Katrina? It’s been two full years, and certain areas of the Gulf Coast look as though the storm came through last night! We’re talking about the most powerful nation on the face of the earth! It seems as though the larger and more powerful we become, the longer it takes to respond to anything. Whatever happened to “take action,” “quick response,” “a stitch in time,” “pro-activity,” “close the knowing-doing gap,” and “listen to the whispers, and you’ll never hear the screams”?

I guess I mention this concern for a selfish reason. I live in Michigan. As you well know, we have major problems based on, in and around the Big Three Automakers. It’s impacting our state, our businesses, and our residents in too many ways to mention. In addition, our second strongest industry, tourism, has taken a major hit due to the rising expense of traveling to and through our state. Now, as if that weren’t enough, we may be in danger of losing one of our greatest assets.

The following news article is shocking for a couple of reasons. First, the Great Lakes are losing 2.5 BILLION gallons of water a day! Second, the government is looking into it! Now think about a “sense of urgency” and what comes to mind as you attempt to link that phrase to the previous two statements.

Great Lakes leaking from “drain hole”

There’s a “drain hole” in the Great Lakes basin that’s hemorrhaging almost 2.5 billion gallons of water a day and must be patched up by the Canadian and American governments, environmental groups said.

Navigation dredging, riverbed mining and shoreline alteration on the St. Clair River near Port Huron, Michigan, and Sarnia, Ontario, have affected the flow of the Great Lakes and is draining water into the Atlantic Ocean at a rate that’s three times greater than original estimates, said Mary Muter of the Georgian Bay Association.

Muter said water levels in lakes Michigan and Huron and the Georgian Bay have fallen 23.6 inches since 1970.

The loss of water is senseless and will negatively affect water quality in the Great Lakes, as well as boating, fishing and commercial shipping, said John Jackson, program director for Great Lakes United.

“We think it’s really important that the governments do some serious study to figure out the cause and to figure out what we can do,” Jackson said.

The International Joint Commission is preparing a major study of Great Lakes issues, including the drain hole in the St. Clair River, but governments can’t wait for that research to be done because it could take years, Muter said.

“We’ve spoken with federal politicians and they are totally supportive of this concern and that the IJC move to address it in a timely matter,” she said.

“But even if they come out with recommendations for what needs to be done in the St. Clair River, it will have to come back to both our federal governments for funding and approval to proceed, and if we have to wait five years we will lose another 4.7 inches of water from lakes Michigan, Huron and Georgian Bay.”

“It certainly is a concern for people around the lake and its many users, and the government is concerned about this as well, but I wouldn’t characterize it as a panic situation at the present time,” he said, adding that water levels on lakes Michigan and Huron are not at record lows.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Are You Ready for Some “CHAOS”?

I throw out that challenge in much the same way Hank Williams Jr. invites people to join him for Monday Night Football. The difference is simple — his viewers have a choice as to whether they participate.

If you haven’t noticed, CHAOS has not only arrived, it’s been here for a while now, and it doesn’t appear to have any intention of diminishing its intensity.

Glance at a recent national newspaper or magazine, and you’ll quickly discover CHAOS in nearly every aspect of our lives … the economy, politics, sports, entertainment, health care, business, education, and even family life. What in the world’s going on? Why so much unexplainable CHAOS in so many different areas at the same time for no justifiable reason? Is it contagious?

In one newspaper today, I found the following examples of CHAOS:

Let’s start with an eye-opener. A B-52 bomber, one of OURS, was mistakenly armed with six nuclear warheads and flown for more than three hours across several states last week, prompting an investigation and the firing of at least one commander. Tell me, how do you load SIX Advanced Cruise Missiles onto a B-52 without someone saying: “Uh, excuse me! Are you sure we’re supposed to be doing this?”

Apple CEO Steve Jobs issued an apology and $100 credits to the multitudes of loyal customers who stood in line for hours and shelled out $599 for the most advanced model of the iPhone. He did so because they just slashed the price by $200! Credits must be used in Apple retail and online stores. When asked why they suddenly slashed the price by such a large amount so soon after its initial release, he simply replied: “That’s what happens in technology.” Guess who won’t be standing in line with a handful of money for the next release? By the way, they’ve already sold over a million iPhone and are projecting 10 million sales within the first year.

In a move that shocked the auto industry, Jim Press, Toyota Motor Corporation’s North American president, was named president and vice chairman of Chrysler LLC — titles he will share with one-time Chrysler Chief Executive Officer Tom LaSorda. It is the second time in the past month that Chrysler, under new ownership, has lured a senior executive from Toyota. Press, 60, spent 37 years at Toyota, most recently as the president and chief operating officer of Toyota Motor North America, the holding company responsible for Toyota’s North American sales, engineering and manufacturing units. You can expect to see some major changes coming out of Detroit in the very near future. Press was reportedly given an unbelievable pay and benefit package to make the move to Chrysler. You can bet expectations were equally as high. Watch for Union reaction to those changes. You can bet GM and Ford will be watching closely. This particular move could mean life or death for Detroit as we know it!

To add to Michigan’s woes, Volkswagen announced plans to relocate its headquarters from the Detroit area to Northern Virginia.

Fliers in the past month filed more complaints with the Department of Transportation about airline service than for any other month in the last SEVEN years!

Mattel announces its THIRD recall of Chinese-made toys that have excessive amounts of lead paint. This time they’re recalling 700,000 toys. This couldn’t happen at a worse time for the world’s leading toy maker. They’re focusing their time, money and resources recalling product at a time when they would usually be stocking stores for the upcoming Christmas season. You know, the season that begins a month before Halloween!

Here’s another shocker. Southwest Airlines, long known for their low prices, recently triggered the nation’s latest fare hikes. They cited higher fuel costs, which obviously affects all airlines. Therefore, you can expect to see additional price increases across the industry in the coming weeks.

Four of the nation’s largest microwave-popcorn makers are working to remove a flavoring chemical from their products because it could be linked to a rare life threatening disease often called “popcorn lung.” You couldn’t make up a story like that.

Have you watched any of the Democratic or Republican television debates? Based on what I’ve seen and heard, you can expect a lot more CHAOS between now and Election Day!

Our “Productive Chaos” program emphasizes the fact that CHAOS has been with us a while now, is not about to go away, and will, more than likely, increase in intensity while presenting itself in new and challenging ways in the months to come. For these critical reasons, we examine various strategies used by organizations from many industries as they attempt to adjust to growing challenges. It’s indeed comforting to note that this has been our most requested seminar topic. Obviously, many organizations have recognized the need to prepare for future challenges.

The cold, harsh reality is quite evident. We, as organizations and individuals, will become either victims or benefactors of the ensuing CHAOS. The choice is ours. Are we prepared to deal with the challenges? Are we providing the tools, strategies, training and experience needed to cope with the changes and resulting confusion that awaits us? Do we view CHAOS as a challenge or an opportunity? Can we actually benefit from the CHAOS by assisting others who are less prepared? Leadership in any organization should certainly be discussing this matter while there is still time to prepare. Think about it. Talk about it. Do something about it.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Business Briefs – August 15, 2007

Chocolate Anyone?
Campbell Soup, the largest soup company in the U.S., recently reviewed their extensive portfolio and decided to explore strategic alternatives, which include the possible sale of their Godiva Chocolate division. They feel the premium chocolate business simply doesn’t fit their strategic focus on simple meals such as soup, baked snacks, and vegetable-based beverages.

Ronald sells Boston Market
McDonald’s has reached a deal to sell its Boston Market chicken chain to private-equity firm Sun Capital Partners for an undisclosed sum. It’s amazing how many Boston Market fans had no idea the family-style restaurant was owned by McDonalds.

Preparation for Olympic Games Underway
Like so many other countries obtaining the privilege of hosting the Olympic games, China is pulling out all the stops to make certain they convince the world that they can produce the grandest games in history. With one year remaining before the opening ceremonies, Chinese organizers are evicting more than a million tenants to make room for the 37 venues, which make up the famed games. They’re also shutting down factories to reduce pollution, plotting to control the weather, staging rallies to teach English and ordering Beijing’s sometimes rude citizens to mind their manners. They’ve even scheduled the opening ceremony to take advantage of a Chinese lucky number – 8. The games will begin at 8:08, August 8, 2008.

They’re expecting 10,000 athletes and 550,000 visitors. To put on a good face for the world-wide exposure, China will dole out a record $40 billion on stadiums and airport and subway improvements. China is determined to overcome its growing negative image resulting from recent scandals involving contaminated food and consumer goods.

Possible Tax Increase Haunts Tobacco Land
As Congress weighs the biggest federal cigarette tax hike in history, $1 per pack, analysis has noted sharp declines in consumption. The nation may be about to experience one of the biggest one-time declines in smoking according to leading economists and health experts. Don’t expect the ever-strong tobacco industry to sit back and hope this doesn’t happen. You can bet the midnight oil is being burned in nightly strategy meetings all over Tobacco Land. The potential revenue losses would be an unacceptable blow to an enormous profit picture. You’re going to be hearing more about this issue in the coming days.

Toy Industry Added to Victim List
The Fisher-Price division of Mattel toys has become the latest victim of the “China Syndrome” to the obvious dismay of U.S. parents from coast to coast. Mattel, like many other toy manufacturers, had contracted with companies in China to make the toys. These toys produced sales of $22 billion last year, not counting another $12 billion in computer games. The toys were recalled because of concerns about paint containing lead, which has been outlawed for use on U.S. toys since 1978. China currently makes 70% to 80% of the toys sold in the USA.

The “China Syndrome” appeared first in pet food, then seafood, then tires, then toothpaste, and now it’s included the biggest toy company in the world as well as many other smaller ones. What’s next? Does anyone see a pattern here? Young toy owners are smart enough to respond with a resounding “duh”? What will it take to reveal this pattern to Washington?

Coke Gets Healthier
Cola-Cola announced it has agreed to purchase privately held Energy Brands, Inc., known as Glacéau, the maker of vitaminwater and other enhanced water beverages. The $4.1 billion acquisition will be in cash and is expected to close this summer, subject to customary approvals. Add current sales of their Dasani brand to the potential of Glaceau Vitaminwater, and one would think that the minds at Coke are taking water very seriously.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.