Time to Flip Flop?

I’m afraid I’m changing my mind about the importance of thinking out of the box. In this very political year, many would call my decision flip-flopping. That may very well be true, but I’m not certain that’s a bad thing. Is it better to stand firm on a particular issue, opinion or position and refuse to change your mind for any reason whatsoever, OR is it best to keep an open mind and if and when presented with new information which convinces you there might be a better way or a more productive outcome, you change your opinion or position? I feel the second choice leads to continuous improvement and future success.

Anyway, back to the Proverbial Box. In today’s chaotic information-laden world, most everyone has heard about the importance of thinking out of the box and most are open-minded enough to give it a shot. Herein lies my change of heart. I feel thinking out of the box is still a key strategy but, in itself, is no longer enough. It is now imperative to not only think out of the box but to also ACT out of the box.

Knowing-Doing GapToday everyone thinks … however, very few actually ACT which brings us back to the importance of striving to close the ever-challenging Knowing-Doing Gap. We see evidence daily in the media of organizations who obviously know what to do but fail to act on the right thing and, as a result, suffer a swift demise … Bear Sterns, Hallmark/Westland, Linens & Things, XM Satellite Radio, Northwest Airlines who was taken over by Delta and five other airlines who claimed bankruptcy within a week (Aloha, ATA, Skybus, Skyway, and Frontier).

Our focus must now move to the urgency of taking action on our thinking, research, creative revelations, and innovative options. Our goal must now evolve from merely thinking out of the box to acting out of the box in an effort to close that all-important Knowing-Doing Gap!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Grilled Cheese?

Seeing as how April is National Grilled Cheese Month, let’s see how creativity, innovation and “out-of-the-box thinking” can be applied to the most mundane of targets. By the way, mundane is not a bad thing. It simply means commonplace, and what’s more commonplace than a good ol’ grilled cheese sandwich?

Mention that family favorite to anyone and watch them melt as easily as the cheese they place between the bread. Try to find a family that doesn’t include this ultimate comfort food among their favorites. We all grew up on grilled cheese. I taught my three kids the magic touch of adding just enough peanut butter between two slices of cheese to add a terrifically unique treat for the taste buds.

I recently read an article online that many buffet chains across the country are including grilled cheese sandwiches among their many offerings. In fact, grilled cheese restaurants have been cropping up across the country for the past few years. That might have something to do with the fact that rising gas prices have forced us to watch our budgets but, more than likely, I think many entrepreneurs have discovered the potential of this unconventional approach to family dining.

The entire country seems to be catching on to this delicacy as restaurants proudly promote their own creative take on this ageless classic.

The Lockview restaurant of Akron, Ohio, offers nine different versions of a grilled cheese sandwich, from mozzarella with roasted red peppers and Portobello mushrooms, to smoked cheddar with apple slices and bacon on pretzel bread. There’s also the classic processed American on Texas toast.Chedd’s Gourmet Grilled Cheese Restaurant in Denver, boasting two locations and four years of experience, is planning to franchise in all 50 states. Their Wisconsin-themed grilled-cheese joint, with its 35 cheeses, 12 breads and various meats and vegetables, has developed quite a following in the Mile High City.

meltDOWN etc., the Culver City, California lunchtime shrine to the grilled cheese, has elevated their menu to meet the critical demands of those on the left coast. The menu (now eat-in only, but available for delivery soon) features simple side salads, soups, and a plethora of gooey glory, including:

  • The 3-cheese: A curdy trifecta of Cheddar, Muenster, and Fontina; recommended options include smoked ham and applewood bacon.
  • Brie and Apricot: Eating this walnut-breaded sandwich is like gorging on a gourmet cheese plate.
  • The Cleo: A bulging, breakfasty sandwich with dill-chive cream cheese, smoked salmon, scrambled eggs, and caramelized onions.
  • However, the true classic is Meltdown’s one off-menu item, the timeless white-bread/American-cheese melt.

The examples go on and on … from coast to coast. Dedicated connoisseurs have focused on creative ways to REFRAME an age-old, commonplace classic that will allow us to enjoy a grilled cheese sandwich well into senility. Think about that fact the next time you’re dealing with a challenge that you feel can’t be dealt with by applying creativity, innovation, or old fashioned “out-of-the-box thinking”!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Got an Idea? Passionately Pursue It!

As I look back over my life, I must admit that I’ve had more than my share of ideas. I would venture to guess that I’ve had more ideas than the average person. I can attribute that to a number of unusual reasons. I’m pretty confident that I can hold my own with just about anyone when it comes to the quantity of ideas I’ve generated. Quality? That’s another story altogether! Over the years, I’ve come up with some pretty successful ideas. I’ve had many more that were somewhat average and, of course, and I’ve lost count of those that were left on the cutting-room floor.

As I reminisce, my greatest regret lies in the fact that I pursued far too few of those ideas. I’ve allowed conventional wisdom, popular opinion, and majority thinking to deter my pursuit. I’ve been intimidated and/or disheartened by those with more experience, more education or more authority. If I had the tremendous blessing of a “do-over,” I wouldn’t relinquish anywhere near the number of ideas that I have in the past. I wouldn’t permit others to disillusion or deter my efforts.

I fully realize such strategy wouldn’t necessarily guarantee success but I am confident that it would enhance my chances many times over. I can do little or nothing to obtain that “do-over” so I’m not going to don my “Monday morning quarterback” attire to protect myself from self-pity and regret. However, I can certainly resolve to be more persistent and diligent as I pursue any future ideas I may generate.

We’re surrounded by many examples of those who were focused, disciplined, and determined to pursue their vision, dreams or ideas. I’ve found increased inspiration in recalling some of the many mentors who have taken action to reach their goals. It would have been helpful to be exposed to these lessons much earlier in my career. Consider sharing a few of the following examples with others who might benefit from the knowledge.

Ray Kroc’s Idea Led to McDonalds

Selling multi-mixer milkshake machines all over the country, Ray Kroc met brothers Richard and Maurice McDonald in 1954. He was so enthralled with the concept and success of their innovative hamburger operation that he tried to convince them to build more locations nationwide. It was his hope to provide them with milkshake machines. They weren’t interested. A year later he purchased the name and concept, started franchising and built McDonalds into the most successful fast food operation in the entire world.

Pierre Omidyar’s Idea Led to eBay

Pierre was a developer services engineer fascinated by the technical challenges of online commerce. One evening over dinner his fiancé mentioned an old hobby: collecting and trading Pez candy dispensers. It fueled an idea he had to create an efficient marketplace online. For Pierre Omidyar, it started as an experiment, which became a hobby, which eventually became … eBay.

Fred Smith’s Idea Led to Federal Express

Fred Smith was disappointed in 1965 when his Yale professor gave him a “C” on his economics term paper detailing a new business idea. It was based on a very simple observation: he envisioned a unique hub-and-spoke delivery network to keep pace with the developing computer industry. Undeterred, Fred moved forward with his “dumb” idea. In 1973, Smith launched his “C”  idea as Federal Express using his own money. He established the company as the delivery service of choice for modern businesses.

Walt’s Idea Led to the Disney Empire

Walt was a misunderstood artist. The people at work laughed at his silly ideas. He was always in his own little world, fantasizing about his “strange” sketches. He lost his job. But he didn’t lose his dream. Unfazed, Walt went forward to create his magical world of … Disney which today include theme parks, movies, radio, television, cruise ships, resorts, music, toys, apparel, accessories, clothing, footwear, food, health and beauty, publishing, technology, etc.

Bill Gates’ Idea Led to Microsoft

At age 14, Gates formed a venture with Paul Allen, called Traf-O-Data, to make traffic counters based on the Intel 8008 processor. That first year he made $20,000. He enrolled at Harvard in the fall of 1973 intending to get a pre-law degree. Microsoft was started out of Bill’s dorm room where he wrote small software projects. He was so successful he eventually left without his degree.

Maxine Clark’s Idea Led to “Build-A-Bear”

Known as the “Chief Executive Bear,” Maxine Clark is the former President of Payless Shoes and the Founder, Chairman and CEO of Build-A-Bear Workshop, which she created in 1997. This teddy bear theme allows kids from age 3 to 103 to create their own personalized teddy bears, and other stuffed animals, from start to finish. The hands-on process allows the customer to pick the animal, stuff it, give it a heart and a name! Maxine says the idea for the store came to her while she was shopping for Beanie Babies with a 10-year-old friend. Today, there are more than 370 Build-A-Bear Workshop stores worldwide including the U.S., Puerto Rico, Canada, the United Kingdom, Ireland, France, Australia, and Africa.

Sam Walton’s Ideas Led to Wal-Mart

His early retail career began as a manager trainee for JCPenney and continued with the Ben Franklin organization. This experience led to Walton’s Five & Dime and finally Wal-Mart. Sam Walton’s many unique ideas in areas such as construction, purchasing, pricing, marketing, transportation, technology, etc. has led Wal-Mart to the proud title of the largest retail organization in the world, employing 1.9 million associates worldwide in more than 4,000 stores in the U.S. and more than 2,900 throughout the rest of the world.

Colonel Sanders’ Idea Led to KFC

Colonel Sanders started his business, Kentucky Fried Chicken, as a senior citizen. His social security checks weren’t enough to live on so he jumped in his Cadillac and drove around the country selling his “secret recipe” to small restaurants. The Colonel’s secret flavor recipe of 11 herbs and spices remains a trade secret. He perfected his method of cooking chicken. His idea has grown to become one of the largest quick service food service systems in the world with more than a billion “finger lickin’ good” Kentucky Fried Chicken dinners served annually in more than 80 countries and territories.

Larry Page and Sergey Brin’s Ideas Led to Google

Page and Brin, two 35-year-old billionaires, met in 1995 in a group of potential new students touring the Stanford campus. Legend has it that they were not terribly fond of each other when they first met. They soon found a common interest: retrieving relevant information from large data sets. Their initial idea was simply to create a search site that “didn’t suck.” They had three new ideas: index more of the Web, use links to rank search results, and have clean, simple web pages with unintrusive keyword-based ads. Google was first incorporated in 1998.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Individual Creativity

It’s intriguing how easy it is to find examples of creativity in our everyday lives. We’re surrounded by evident situations which have evolved from creative thinking; however, we, for some reason, simply neglect to recognize and/or acknowledge them.

Many examples are not necessarily related to business and/or organizations. You can find a great number of individuals who have demonstrated creativity in very unique ways. For instance:

William James Adams, Jr. is of Jamaican descent and is a very talented, highly revered, sought-after musician, songwriter and producer. He is also an American hip hop musician, songwriter and founding member and frontman of a Grammy award-winning American hip hop/pop group from Los Angeles who have sold an estimated 30 million albums and singles worldwide. Still don’t know William?

Before joining the famed musical group, William attended the Fashion Institute of Design and Merchandising in Los Angeles. In 2001, he began designing his own signature clothing line which made its official debut in 2005 at the Magic apparel trade show in Las Vegas. Still in the dark? Maybe this will help.

He was recently cast as John Wraith in the upcoming X-Men Origins: Wolverine, a prequel to the X-Men film series.

In January 2008, this talented entertainer wrote a song, “Yes We Can,” in support of the 2008 U.S. Presidential campaign of Barack Obama, which in turn became a wildly popular music video. The lyrics of the song are composed almost entirely of excerpts from Obama’s speech following the New Hampshire presidential primary election. The video features appearances from numerous well-known celebrities.

He recently appeared as a guest on the very highly rated CBS prime-time television special “Celine Dion: That’s Just the Woman in Me.” He shared the stage with Grammy Award nominee Josh Groban and the five-time Grammy Award winner and multi-platinum recording artist Celine Dion. The program was taped before a live audience at the Wiltern Theatre in Los Angeles.

On his own, William has established himself as one of music’s top producers. He has collaborated on tracks with Justin Timberlake, John Legend, Kelis, Nas, The Game, Mariah Carey, Whitney Houston, Michael Jackson, Sergio Mendes, Carlos Santana, The Pussycat Dolls, Busta Rhymes and the Black Eyed Peas, and Fergie. Still no clue?

The work of this rapper and producer helped steer the Black Eyed Peas, one of the most intriguing acts in hip-hop, and later made them one of the most popular acts on the charts. He is better known by his stage name — will.i.am! Not only have they sold millions of albums worldwide but have also won three Grammy awards and have been nominated for 10 total. He also has his own label called will.i.am music group which has enabled him to work closely with a wide variety of very talented and well-known artists.

The story goes that while William was very proud of his name, he wanted a moniker that would relate to the reality that his talent and potential was unique from so many others in a very competitive business.  Therefore, he merely made a very positive statement of his self-esteem and pride by strategically inserting a couple of common periods within his highly regarded birth name.

William became will.i.am.

A very simplistic, creative decision that has certainly served him well. In that same vein his world renowned group chose their popular name because “Black Eyed Peas” are food for the soul. They felt they were too.

Creativity doesn’t have to be overwhelming, expensive, or complex. Sometimes, “simple” does the job!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

How the Cookie Crumbles

What is it about creativity that frightens some people? Maybe “frighten” isn’t the proper word. Could it be intimidate? Alienate? Unnerve? Stifle? There’s something about creativity that simply doesn’t sit well with a good number of people. I’ve observed a growing trend over the past year among those who have attended our “Creative Innovation” seminars and “Get Back in the Box” keynote presentations. We’ve delivered these programs from coast to coast so location isn’t a factor. The audiences have represented a wide variety of industries so occupation plays no part in this trend. We’ve addressed both men and women, young and old, tall and short, executives and students, all religions, and all nationalities … the trend shows no preferences. Large numbers of the populace today truly believe they simply aren’t creative. They can’t think in, out, or anywhere in the vicinity of the box. Some even doubt the existence of the box. They can’t perceive themselves doing anything at all that might be considered creative. It’s been my experience that the majority of them are absolutely wrong. They ARE indeed creative. They simply aren’t comfortable or familiar with that reality.

We inaugurated this “Out-of-the-Box Thinking” feature just a few weeks ago. We promised to share real-life examples from the business world that will encourage you to join this inevitable revolution of creative thinking. Through daily observation alone, I’ve already stockpiled more than a dozen examples over the last week. If you’ll simply focus on the many instances that appear in our daily routine, you’ll be amazed at the number of situations from which we can draw to enhance our own efforts. For instance …

Visit your local grocery store. Pick an aisle — let’s say the cookie aisle. That’s a pretty mundane area. Now let’s focus on a company. How about Nabisco? They’ve been around for what seems forever. Now zero in on a brand. Let’s say the ever-popular Oreo. This very popular sandwich cookie, consisting of a sweet, white creme between two circular chocolate cookies, has been gracing our cookie jars since 1912. More than 490 billion Oreo cookies have been sold since they were first introduced, making them the best-selling cookie of the 20th century.

Take a good look at this very basic, but scrumptious, snack delicacy as you ponder the following challenge. As the director of a creative team of associates, you have been charged with the task of developing a strategy to market this “classic” goody in such a way that it will dominate shelf space and entice additional sales in a very competitive market place. I’ve actually issued this challenge as a group activity in several seminars and was somewhat surprised at the lack of imagination, risk-taking, creativity, or resourcefulness I witnessed. I heard remarks such as “What can you do with a cookie?” and “There’s not much to work with!” along with “If it could be done, someone would have already done it!”

Well, someone has. I don’t know if you’ve noticed it as yet but the creative folks at Kraft/Nabisco have done a very impressive job of not only dominating grocery shelf space across the nation but also overshadowing their competition in most every aspect of the media. The simplistic little cookie pictured above has been altered and promoted in ways never considered by the average Oreo connoisseur. Take a look at some of what they now offer to accomplish their competitive challenge.

  • Double Stuf Oreo − twice the normal amount of white cream filling.
  • Double Delight Oreo − chocolate cookies with two fillings, notably peanut butter ‘n chocolate, mint ‘n creme, and coffee ‘n creme flavors.
  • Flavored Oreos containing a sole filling in a variety of creme flavors, including peanut butter, chocolate, mint, caramel, orange, and strawberry milkshake.
  • Springtime, Halloween, and Christmas special edition Double Stuf Oreos are produced with colored frosting depicting the current holiday (yellow, orange and red).
  • Mino Oreos are bite-sized versions of ordinary Oreos.
  • White Fudge Oreos and Milk Chocolate Oreos covered in either a layer of white fudge or chocolate respectively.
  • Shrek Oreos — limited edition Oreos released to promote the feature film.
  • Oreo Cakesters — 2 chocolate soft snack cakes with vanilla or chocolate cream in the middle.
  • Oreo Handi-Snacks — plastic holders with strips of Oreo Cookies and a small box of icing.
  • Deep Fried Oreos — Regular Or Double Stuf Oreos, dipped in batter, and deep friend for about 30 seconds — sometimes sold at carnivals and fairs.
  • Oreo Milkshakes containing Oreo cookies
  • Domino Pizza’s “Oreo Pizza.”
  • Oreo Pie Crust.
  • Jell-O Oreo Pudding — chocolate pudding on top and bottom, vanilla in the middle.
  • Post Cereal Oreo Os.
  • Organic Oreo − plain Oreo cookies made with organic flour and organic sugar.
  • Easy-Bake Oreo Mix − two easy-bake chocolate cakes with a marshmallow filling topped off with an Oreo cookie topping.
  • Oreo ice Cream (Blended Oreo cookies in vanilla ice cream).
  • Oreo Ice Cream Sandwich (Extra large Oreo wafers with ice cream in the middle).
  • Oreo Ice Cream Bar (Chocolate).
  • Mint Oreo Ice Cream (Blended Oreo cookies with mint ice cream).
  • Oreo Madness (a dessert offered at TGI Friday’s).
  • Ready-to-Spread Oreo Frosting.
  • KFC/Oreo Brownie.
  • Oreo chocolate hazelnut bar.
  • Oreo Megacookie.
  • Oreo Granola Bars.
  • White-Fudge-Covered Oreos.
  • Reduced-Fat Oreos.

This wasn’t intended to be an Oreo commercial. It was meant to prove a very obvious point. Glance again, if you will, at the simple little delicious cookie pictured above. Reflect on the challenge I issued to you and how you felt about the possibility of accomplishing it. Challenged? Disillusioned? Frustrated? Now review what the creative staff at Nabisco came up with and realize that what you see is just a sample of what can be accomplished.
Creativity doesn’t apply to product alone. If you watched the Super Bowl this year you saw a very creative Oreo commercial starring the two Manning brothers. Consider these facts:

  • Quarterback Peyton Manning was the MVP for last year’s Super Bowl winners.
  • Younger brother and quarterback Eli Manning was the MVP for this year’s Super Bowl Winner.
  • Cost of a 30-second Super Bowl commercial this year was $2.6 million!
  • The brothers introduced the DSRL (Double Stuf Racing League) … a fierce competition to see who’s fastest to twist, lick, and dunk their Oreo cookie.
  • Nabisco created an official DSRC website where you can register to compete and purchase Official League stuff such as T-shirts, head bands and mugs. The commercials continue to run on TV.

There’s obviously little chance that you have the opportunity and privilege to work with the best-selling cookie of the 20th century. That’s not the point. Creative efforts can do for your organization, product and/or service what it did for Nabisco’s cherished little cookie. It simply requires time, effort, patience, and the application of any combination of the many available creative tools and strategies available to us today. This is just one of the many examples of creativity in action that we can find in our everyday environment. Be alert, search for possibilities and don’t eliminate opportunities by excluding ideas because they don’t happen to relate to your business or challenge. Seek, observe, analyze, adapt and apply … again and again and again. You miss 100% of the shots you don’t take!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

History in the Making – “Bites or Bytes”?

While current political news focuses on the rising cost of higher education, I marvel at those who neglect the obvious value of gaining priceless knowledge and experience from the “School of Hard Knocks.”

While “change” appears to be a leading buzz word in every aspect of the media today, very few organizations and individuals seem to acknowledge the need for it. Dissatisfied with their current situations, they do little, if anything to change it. They’re content to sit back and wait for circumstances to favor them. They balk at attempting new strategies. They refuse to benchmark. They reject new technology. They continue to do what they’ve always done. They disappear.

Why do you think that is? Could it be feasible that their fear of change is greater than their need to survive? Are they hiding behind the fact that they’ve been in business for years? Do they believe a title (Board Member / CEO / President / V.P. / Manager / Supervisor) will protect them from obscurity? Is it educational credentials? It’s been proven that those too are worthless unless there is evidence that you’ve applied what you learned. History slaps us in the face with the fact that none of the above make a difference in a rapidly changing world.

If the world around you is changing and you’re arrogant enough to believe you don’t have to adapt to it, your demise is inevitable. Every industry offers examples of once respected business leaders who have faded into oblivion simply because they refused to change in the face of chaos resulting from global competition, an economic slowdown, and increasing industry demands.

How many times have we heard the old adage: “If you always do what you always did, you’ll always get what you always got”? Most everyone has heard it many times but most disregard it or simply don’t believe it.

Donald E. Wetmore, President of the Productivity Institute, says: “if you (and I) continue to do what we do, the way we have always done it, then, within the next five years, we will be obsolete.” That’s not a threat. That’s a pretty safe prediction. We see evidence of this theory everyday in the news.

Now let’s go to “school” by examining recent news releases by two proven business leaders who are facing obvious challenges by responding with creative strategies and an openness to change. What’s so intriguing about the choice of strategies embraced by these two marketing masters lies in the fact that each has chosen the previous path of the other. Interestingly enough, both tactics may very well be successful.

McDonalds, world’s largest chain of fast food restaurants, has decided to upscale.

Starbucks, the largest multinational coffee and coffeehouse chain in the world, has decided to begin reaching out to the on-the-go customer.

It’s almost as though they’ve decided to exchange strategies, philosophies, and identities to an extent. Look for the following changes in both locations in the very near future.

Starbucks:

  • Starbucks has more than 14,000 stores and opens an average of six new locations every day.
  • They are testing an 8-ounce “short” $1 coffee offering and free brewed coffee refills. The catch? You can only get the deal in Seattle-area outlets for now.
  • The company has outfitted many locations with drive-through windows and tried selling breakfast sandwiches to compete for morning sales with McDonald’s. They brought in significant revenue but were discontinued when employees complained the smell of egg-and-cheese sandwiches overpowered the aroma of coffee and cheapened the store experience. In addition, time spent on sandwiches took away from the focus on coffee. The move to eliminate the sandwiches, which bring in more than $140 million in annual revenue, was a tough decision but Schultz said that input from his baristas during the past three weeks influenced his decision. That fact in itself is rare isn’t it? … Leadership listening to staff—what a concept! The sandwiches will be replaced with “a breakfast menu that delivers what our customers are asking for.” This is a prime example of trying something different, realizing it didn’t work, and readily adapting.

McDonalds:

  • The fast-food giant plans to bring baristas and espresso machines to nearly 14,000 locations in the U.S. this year.
  • Customers will be able to order lattes, mochas, ice-blended coffees and other specialty drinks.
  • The company has already rolled out Wi-Fi wireless broadband technology in many of their locations. Want some WiFi with that Big Mac?
  • It’s all part of a company strategy to turn McDonald’s from a grab-and-go fast-food chain into an order-and-stay restaurant where customers can surf the Internet and linger over coffee.
  • McDonald’s doesn’t expect to earn money initially from its Wi-Fi service. It hopes instead to attract more customers and sell more burgers and fries.

Bottom line:

Will these bizarre strategies be productive for Starbucks and McDonalds or will their loyal customers rebel against such radical change? Who knows? It’s certainly going to be interesting to watch. The important thing, however, is the fact that neither is resting on their laurels at a time when both are striving to counter the housing market collapse and the stock market’s volatility, which has caused the nation’s consumers to keep a weary eye on any and all disposable income.
Both organizations are doing something. Time will tell whether they chose the right strategies. However, history tells us that something is better than nothing.

Homework: Keep an eye on Starbucks and McDonalds as they face the consequences and possible benefits of initialing change to insure survival.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Are You Creative?

It’s intriguing how easy it is to find examples of creativity in our everyday lives. We’re surrounded by evident situations which have evolved from creative thinking; however, we, for some reason, simply neglect to recognize and/or acknowledge them.

Consider the simple M&M. Yes, the candy. When most people hear “M&M,” they immediately visualize a very small round candy-coated piece of chocolate candy, available in a small variety of colors, in a small, somewhat bland, brown bag. M&Ms taste great, they’ve been around for what seems like forever, and the most creative thing about them seems to be their slogan informing us that they melt in our mouth—not in our hands. Can you imagine being given the task to be creative with something as simplistic as an M&M? Well, my friend, it’s been done, and done very well, proving that creative thinking can be applied to just about anything.

Now move with me from the visual of a single M&M in your hand to this picture of one of three, yes three, retail stores operating under the name “M&M’s World.” This is the storefront of the Las Vegas location situated right on the Strip next to the MGM Hotel and Casino. This is a 28,000-square-foot, 4-story monument to chocolate … a great family excursion featuring more than 4,000 one-of-a-kind gifts and souvenirs designed solely for M&M’s World.

They have another similar location located on Broadway in the center of Times Square in New York City. This is a 25,000-square-foot, 3-story sensory immersion into the world of chocolate, featuring an interactive kids area, full-size Ford Fusion NASCAR and a 17-foot Green M&M character of Lady Liberty.

The newest location can be found in the Florida Mall in Orlando, Florida, not too far from Disney World. This 16,000-square-foot spectacle features similar attractions to the first two and certainly fits into the magic of the Orlando area.

I’ve had the opportunity to visit the New York City and Las Vegas locations and I can attest to the fact that when you walk through the door your jaw will drop, your eyes will widen, your mind will wander, and you’ll feel as though you should be looking for Dorothy because you know you’ve somehow arrived in Oz.

You’re going to find M&M’s in every possible size, shape, form, color, price, and container you can imagine. You can actually create a multitude of color combinations of your choice and you can have personal names or slogans placed on each M&M. Corporate logos and slogans on each M&M are also available on site or you can also do this once you return home via their web site and have them shipped directly to your home or office.

In each of these mega stores, you can find just about everything. In the clothing area, you’ll find T-shirts, hats, jackets, shorts, socks, head wear, and a variety of sports wear available in Mens, Ladies, youth, and infants/toddlers sizes. The choice of logos, slogans, pictures, etc. is unlimited.

You’ll also find bags and luggage, greeting cards, key chains, jewelry, watches, pins, home decor, bed and bath products, kitchen gadgets, magnets, office accessories, keepsakes, dispensers of every size and shape, figurines, seasonal ornaments and snow globes, a variety of toys and games, a large assortment of plush, a full line of pet accessories, footballs, baseballs, basketballs, soccer balls, golf balls and golf accessories, glass wear, and even car accessories. In short, it would take less time to list the things you CAN’T find in these mega stores.

Now let’s go back to my request that you visualize a single M&M in the palm of your hand. Someone was charged with the challenge to get creative and come up with a number of ways to support and promote that single little piece of candy in such a way that millions of people worldwide will remember it. Mission accomplished. It is true that these creative souls belong to the larger MARS family … proud creators of such favorites as Snickers, Starburst, Skittles, Dove Bars, Twist, Mars Bars and Uncle Ben’s Rice. However, the thousands of products, ideas, promotions, packages, strategies, etc. came from  individuals … creative individuals.

The next time you’re facing a creative block, think back to that mental image of the single M&M in the palm of your hand. Then remember what’s evolved from something as basic as an individual piece of candy. If not for creative people with no-limit imaginations, open minds, and “get-er-done” attitudes, none of what I mentioned above would have become reality. As a result of these creative minds, millions of people have been pleased, surprised, entertained, and inspired beyond their wildest expectations. You can do the same. The choice is yours. Raise your own expectations, set goals, find mentors, benchmark, research, continuously challenge yourself, never stop learning and most importantly … enjoy your journey.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Where’s My Pizza?

When I created this new feature to share current real-life examples of Out-of-the-Box Thinking, I had no idea that I would discover so many examples so rapidly. I have a new-found faith in that old adage: “Seek and ye shall find.” It also proves the power of “focus.” Have you ever noticed that shortly after buying a new car, you see dozens of others just like it on the road every day? You didn’t see them yesterday. Did everyone buy their new car last night? I doubt it. It’s simply a case of our not focusing on that particular make and model before we got ours. So it is with the many obvious examples of creative thinking emerging around us every day. If you want to find them, simply begin to focus on that goal.

For instance, Domino’s, the pizza-delivery kingpin, recently unveiled a new technology and came up with a very adequate name of “Pizza Tracker.” Now customers can track their pizza from the moment they place their order until it leaves the store en route to their homes. In addition, Domino’s vows that its online tracking system—for phone or online orders—is accurate to within 40 seconds.

The system is now available at 3,400 Domino’s outlets and will be in all of their stores by June of this year. It even gives folks the first names of the workers who take their phone order and deliver their pizza—and asks customers to rate them. Domino’s promises to investigate any customer comments about inappropriate behavior by order takers or delivery staff.

Now, let’s see how creative Domino’s really is. They have over 9,000 stores in 54 countries. Can you imagine the price tag of installing this new technology chain wide? Do you really believe that they’re doing this because there are millions of customers who have nothing better to do with their time than sit in front of their computer as they keep tabs on their pizza for the 30 minutes it takes to arrive at their front door? Come on!

Consider the benefits of their recent announcement:

They introduced this unique headline-grabbing technology the week of the Super Bowl. According to the folks at Domino’s Pizza, Super Bowl Sunday is the largest sales day of the year for Domino’s and about 42 percent more than on a normal Sunday. The company’s drivers will cover 4 million miles delivering on that day. The press release is being reported on radio, television, the Internet, newspapers and magazines across the nation, if not world-wide. Pretty good timing, wouldn’t you say? By the way, an announcement such as this is considered news and is reported as such. Therefore, all of the publicity mentioned above comes with no price tag. Add that free publicity to Domino’s Super Bowl advertising strategy and they’re going to be getting a lot of coverage at the busiest time of their year. (Note: I put “Domino’s Pizza Tracker” into Google and discovered 16,100 references in less than one second!)

There are additional benefits as well. Even though most customers will never waste time shadowing their pizza purchase, they know they can if they want to. They know that Domino’s was the first to offer this technology. They’ll discuss the pros and cons around the water cooler (free word-of-mouth advertising regardless of public opinion). Domino’s appear to be cutting edge in the industry.

They’re also offering a new method of feedback for their customers … even though most will never use it.

They’re also sending a message to their own employees that customers now have a way of rating their performance.

In the event this technology doesn’t catch on, Domino’s can always change their strategy long before they expand it to their remaining stores. If that happens, I doubt whether there will be a major press release. In the meantime, they certainly seem to taking advantage of their initial press campaign!

Let’s face it, here’s another example of creativity evolving from a product that is somewhat of a staple to many of their customers. In addition, you have to admit that it’s somewhat of a challenge to creatively promote a product such as a pizza in a way which we have not seen in the past. Domino’s found a way to do just that. Let’s watch to see how successful it is.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Tapping Potential

I must be honest here. I’m really not crazy about the title of this category: “Out-of-the-Box Thinking.” I feel that term is not only old—it’s been beaten to death. That’s why we promote one of our creativity keynote presentations as “Get Back in the Box” with a full explanation of why you should do this and how to go about it. However, conventional wisdom has proven time and time again that if we want to attract people using search engines, we must use that antiquated terminology. Kind of a Catch 22 if you will.

Anyway, we promised to share real-life examples from the business world which will encourage you to join this inevitable revolution of creative thinking. The following two illustrations prove the fact that some of your very best potentially creative ideas can be found among your own people. Simply express your openness to any and all suggestions from your staff, actively listen to the ideas as they begin to flow, respond accordingly, and recognize and reward those who share their creativity. It’ll cost you absolutely nothing but will be one of the best investments you will ever make! We see proof of it time and time again!

Ideas Abound!

It was the janitor’s idea. The famous El Cortez Hotel in San Diego provides an excellent example of the tremendous benefits and competitive advantage of listening to employees at every level in an organization. The hotel management decided to install an additional elevator to better serve their guests. Engineers drew up plans cutting holes through each floor of the hotel. A janitor, who was genuinely concerned about this approach, shared his concern that this would make a great deal of confusion and clutter. The janitor was told not to worry because the hotel would be closed to guests during the construction. The janitor asked, “Why not build the elevator on the outside of the hotel?” At the time, this architectural concept had never been done before, but after investigation by the engineers, it proved an idea that was worth developing and is now commonplace in buildings today worldwide. The janitor’s idea saved the El Cortez from lost revenue, employees from losing salary and major clean-up costs related to the construction of the new elevator. Here is another obvious example of taking advantage of the experience, pride, knowledge and creativity of existing staff members.

Use It or Lose It!

We often speak of the importance of tapping the full potential of your organization. So many companies regularly ignore this tremendous asset while others focus on it and reap the obvious benefits. We hear so much about Southwest Airlines and the fact that they lead the industry in so many categories. So many people struggle to figure out how Southwest succeeds at a time when so many of their competitors struggle simply to survive. The answer is obvious and Southwest does nothing to hide it. In fact, they proudly share this secret in books, magazines, interviews, and all over their web site. The secret—their people and the culture they so eagerly support. In February 2000, Southwest Airlines CEO Herb Kelleher sent a letter concerning the current fuel cost crisis to the home of every employee. “Jet fuel costs three times what it did one year ago. Southwest was using 19 million gallons a week at that time (Today they use closer to 31 million gallons per week!). Our profitability is in jeopardy,” he wrote. He asked each worker to help by identifying a way to save $5 a day. The response was immediate. A group of mechanics figured out how to reduce the cost of heating the aircraft. Another department offered to do its own janitorial work. Within six weeks of the letter being sent to the employees, this large organization found ways to save more than $2 million. So many other organizations have the same opportunity but clearly choose to ignore it.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Out-of-the-Box Thinking

I recently received a call from a long-time client who wanted to update me about a book he recently discovered on the subject of creativity. We discussed the content, format, author, exercises, examples, etc. at great length. Near the conclusion of our conversation he confessed that while he really enjoyed the essence of the book, he struggled to deal with the validity of the many examples offered by the author to substantiate his tips, tools, and strategies. He felt they weren’t realistic. In fact, he used the term “out there.” He didn’t feel the examples could ever be found in the “real world.”

I found it interesting that he readily admitted that every example had been documented. I therefore concluded that he was actually divulging his belief that his current culture didn’t support creative thinking, concepts, strategies, etc. After sharing my assumption, he conceded that to be true. He simply hadn’t recognized that reality until we discussed it.

His comments caused me to reminisce about similar comments I’ve heard from some attending our creativity seminars and keynote presentations. They truly want to believe in creative thinking and the tremendous benefits which can evolve … they just can’t see it occurring in their present situations. In reflection, I can see a connection between those making such comments and the culture in which they currently reside.

Why do we find it so difficult to attempt even a stutter-step outside the proverbial “box” we’ve heard so much about for decades? We know we should. We know, in many cases, we have to.  We know for certain that if we continue to do as we’ve always done that we’ll continue to get what we’ve always gotten. Then why the obvious struggle by so many?

Is it fear? Is it an unfamiliar behavior? Is it culture resistance? Is it doubt? Is it lack of encouragement and leadership? Is it lack of know-how? Is it lack of training? None of these things should be a barrier for us if we’ll simply pause long enough to open our eyes and survey the current state of affairs in today’s business world. We see successful examples every day that creative thinking can and will change the way we work, live, compete, grow and survive in today’s chaotic world.

Therefore, to accommodate those who struggle to find such examples, we’re going to initiate a new blog feature in which we’ll spotlight a wide variety of existing examples of successful creative thinking taken from our current business environment.

For example, can you imagine chatting with a friend 20 years ago and discussing the possibility of some day:

  • Taking a picture with your cell phone?
  • Having a live voice inside your car giving you step by step directions to your destination?
  • Downloading hit songs and full-length movies into your living room?
  • Editing and printing your own photographs in the comfort of your home?
  • Receiving TV signals from a satellite?
  • Taking a room-by-room virtual tour on your computer of houses for sale all over the country?
  • Browsing thousands of potential mates in minutes on your computer?
  • Using DVDs, CDs, HDTV, iPods, Blackberries, Wii, Hybrids, eBay, Google, My Space, Facebook, etc.?

We would have laughed aloud at such futuristic fantasies 20 years ago, and yet we take them for granted today. All of those examples exist as a result of those who dared to think creatively while others laughed at the thought of doing so. What does tomorrow hold for us and who will lead us to future fantasies which will become our reality?

Watch our blog feature, Out-of-the-Box Thinking, for upcoming examples from today’s business world which will encourage you to join this inevitable revolution of creative thinking. If you have personal examples you’d like to share with us, please send them to:

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About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.