The longer I live, the more ironic life seems to become. In my role as a consultant, speaker, and seminar facilitator, I travel all over North America expounding the virtues of good customer service. It’s one of dozens of programs we’ve provided for our clients for decades. Over those years, we’ve witnessed true customer service…
There’s an astronomical number of people in this world who have never entered the portals of a modern day airport … or ever will. There are millions of others, like myself, who qualify for the privilege and/or burden of claiming airports as a second home. I personally long ago lost count of the number of…
In my last blog article, I shared information based on research by 24/7 Wall St., which operates a financial news and opinion firm with content delivered over the Internet. I shared the first five companies of “The Ten Most Hated Companies in America” and then explained exactly why each company qualified for such a dubious…
On my recent flight home from New York City, I read an interesting article that should be a real eye-opener to anyone in business today. It doesn’t matter what product and/or service you may offer. It was directed to any organization, regardless of size. It was certainly a powerful wake-up call for one and all….
Watching the Super Bowl this year was a somewhat unique for me. In the past, I’ve usually spent that special day at home in front of the fireplace, sharing the annual experience with friends and/or family. Of course, that day wouldn’t be complete without lots of good food and drinks, a roaring fire, cold weather,…
I started writing about change 25 years ago and, to be honest, I thought I would have run out of material years ago. However, it’s been just the opposite. Today, I can’t write fast enough to keep up with the daily changes we encounter and our change program (Productive Chaos: Riding the Wave of Change)…
I don’t know about you, but I’ve been a Disney Devotee since the early days of The Mickey Mouse Club (Annette Funicello), Davy Crockett, Spin and Marty, and Old Yeller! Like so many others, Disney has been part of my life in so many ways over the years. Most people have no idea how successful…
It’s happening once again. Maybe it’s just me, but I have heard others mention it as well. We’re rapidly moving through the holidays as we approach the coming new year. Moving from Halloween activities through New Year’s Eve celebrations feels more like a few weeks than three months. It’s been a very difficult year for…
I woke up this morning to the shocking news that I had lost a good friend. This was someone I’ve known for more than 40 years. His name is Zig Ziglar, and he died at age 86 in a Dallas Hospital from complications of pneumonia. Zig wouldn’t know me from the man in the moon…