Time for Action!

This morning I saw a short but powerful quote from Tom Peters. It’s certainly relevant in regard to our current chaotic environment world wide. Peters suggested:

  • Stay angry!
  • Change the world!
  • Never give up!
  • Never give in!

We’ve recently seen evidence that this strategy does produce results. It’s simply sad that we have to resort to using it! It seems people have to be pushed to the wall and forced to feel that we’re not going to take it anymore before we finally take action. Note the recent election results in Massachusetts. Some think that occurred to send a message to a particular party. Those people are wrong. That was a message sent to ALL politicians that the citizens of our country are angry. I hope both parties got the message.

Peter’s words should be a battle cry for anyone who is fed up with the status quo and wants to see positive change in their personal lives, community, workplace, organization, state or country.

History has proven time and time again that productive change occurs when society reaches the point of refusing to tolerate its current status. Get angry … but channel that anger into positive action to make significant change in areas that are important to you. Network with those who share your concern. Develop a plan of action. Execute and make things happen! You’ll be glad you did.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Carpe Diem – A Strategy?

Most everyone has heard this phrase from time to time. It’s Latin for “seize the day.” Actually it means “pluck the day” but most have adapted the word “seize.” Other translations include: ” live now while you can,” “make the most of today” or “enjoy the present.” Here’s one I’ll bet you didn’t know … Carpe Diem is also a line of soft drinks distributed by Red Bull in the United Kingdom and other European countries.

I see this phrase a lot. I see it in books, on signs hanging on walls everywhere. I have a Carpe Diem lapel pin which I often wear to speaking engagements. I even own a large 16 x 20 photo of the 1913 Michigan State University football team, all twelve of them, dressed in their old fashioned uniforms holding their leather faceguardless helmets …. titled Carpe Diem. It was given to me by a dear friend as a reminder of one of our favorite movies, Dead Poets Society.

Robin Williams is a comedic genius. Like him or not, this raving maniac owns any stage on which he appears. He runs, skips, jumps, falls and anything else it takes to prove his point and entertain his audience.

However, 21 years ago Williams starred in a film that won the Academy Award for best writing and was nominated for Best Director and Best Picture. Robin, himself, was nominated for Best Actor in a Leading Role for his portrayal of English teacher John Keating of Welton Academy in Vermont. Set in 1959 at a conservative and aristocratic boys prep school, it tells the story of a very unusual teacher who inspires his students to change their lives of conformity through his teaching of poetry and literature.

His first lesson is unorthodox by Welton standards, whistling the 1812 Overture and taking them out of the classroom to focus on the idea of carpe diem (Latin for “seize the day”) by looking at the pictures of former Welton students displayed in a trophy case in the hallway (very similar to the framed photo in my office). The message Keating shares with his students in this scene is a classic that will live forever in the annals of filmdom. See his message yourself below and if you haven’t seen this movie, you’ll want to rent it after seeing this clip. One last thought … how often are YOU Seizing the Day?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Take a Break That Can Make a Difference

Every once in a while we need to pause for a few moments and take a personal inventory of the many facets of our current existence. Consider “functional blindness” in your everyday life. That’s simply overlooking something because we see or hear it so often. We soon begin to take it for granted and even ignore it altogether.

How many times have you heard the following statements or something very close to them?

  • “People come into your life for a reason!”
  • “Make every day count!”
  • “Everything happens for a reason!”
  • “Believe in yourself!”
  • “Be proud of yourself!”

You’ve probably heard these very familiar, mundane quips thousands of times in the past … but have you really taken a moment out of your busy day to think about each of them. Have you truly considered the wisdom and value in each statement. Probably not. We’re just too busy. Would we benefit from do so? Most certainly … in several different ways. Relax, re-count, re-load, and reward yourself for so many things we take for granted.

In 2004, Laura Burns did just that by creating this very short video to remind herself of some of the more important things in life. Take a look. It’s only 186 seconds out of the 86,400 seconds you’ve been gifted with today. My guess is that this will be the best time investment you’ve made today.

As you watch the video, think about the genuine value of her words as they could apply to your life. When you’ve finished, you’ll feel a little more relaxed, you may have identified a few areas of concern, and you’ll have a better appreciation of what life truly offers you on a daily basis. Enjoy!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Grandpa Wouldn’t Understand!

Watching the many football bowl games televised on so many networks for the past six weeks brought back some very fond memories of time spent with my grandfather. We used to sit in front of that old black and white TV over the holidays watching the bowl games we had waited for all year. Popcorn, soda, and time with my grandfather made those games so special to me.

However, there was a major difference in those days compared to what we see today. I was just thinking about that over the weekend. If, by some miracle, Grandpa could return for an afternoon of football with his grandson, how in the world would I possibly explain the many things we take for granted today? Things that I know would blow his mind. How would I explain the following:

  1. color television … with a screen 10 times larger than the one we used to watch at his house … hanging on my wall … with picture in picture … HDTV … stereo sound … instant replay and 375 channels (he had 8 channels)! Where would I begin?
  2. How would I explain that we had our choice of 34 college bowl games to choose from this year? Back then he and I had only four choices and of course we watched them all. We had only “The Fab Four” … Rose Bowl, Orange Bowl, Sugar Bowl, and Cotton Bowl. In those days, we felt it was hard to keep track of them all. Little did we know that the “Fab Four” would someday grow into the marathon of chaos we witness today!
  3. After explaining our many choices, how would I explain the crazy names? Rose, Orange, Sugar and Cotton are pretty simple compared to this year’s offering. What would Grandpa think when he saw these names?
    • GMAC Bowl
    • Brut Sun Bowl
    • Outback Bowl
    • Chick-fil-A Bowl
    • Eagle Bank Bowl
    • Capital One Bowl
    • Little Caesars Bowl
    • Tostitos Fiesta Bowl
    • MAACO Las Vegas Papajohns.com Bowl
    • Sheraton Hawaii Bowl
    • AutoZone Liberty Bowl
    • Meineke Car Care Bowl
    • Emerald Bowl (snack nuts)
    • Konica Minolta Gator Bowl
    • Valero Alamo Energy Bowl
    • Gaylord Hotels Music City Bowl
    • Insight Bowl (technology solutions)
    • Champs Sports Bowl (Foot Locker)
    • Beef O’Brady’s St. Petersburg Bowl
    • Bell Helicopter Armed Forces Bowl
    • Pacific Life Holiday Bowl (insurance)
    • San Diego County Credit Union Poinsettia Bowl
    • Texas Bowl (Lone Star Sports and Entertainment)
    • Roady’s Humanitarian Bowl (Roady’s Truck Stops)
    • R&L Carriers New Orleans Bowl (global transportation)
    • AdvoCareV100 Independence Bowl (energy drinks and nutritional supplements)

And they even butchered our “Fab Four” bowl games of yesteryear. They have become the Citi Rose Bowl, MetroPCS Orange Bowl, Allstate Sugar Bowl, and AT&T Cotton Bowl.

Yes, I’d have a difficult time trying to explain today’s world to Gramps! If you think the world of televised football would be a challenge, can you even imagine trying to explain:

  • 9-11
  • GPS
  • TSA
  • iPods
  • E-mail
  • Twitter
  • Google
  • Katrina
  • Facebook
  • Afghanistan
  • Health Care
  • Cell Phones
  • Satellite TV
  • Banking Bailout
  • Global Warming
  • Big Three Demise
  • A Black President
  • A Woman Running for President

Yes, things happen much faster than we sometimes realize. Maybe it takes an exercise like imagining your grandpa coming back for a visit to realize that fact! Of course, you can always reverse that process and imagine what it would be like if we came back 35 years from now. Can you even begin to imagine what might await us?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Sharing Is Caring! — Make a Difference!

Pause for just a moment and consider those in your life who belong to the younger generation. Consider children, grandchildren, nieces, nephews, brothers, sisters, neighbors, those in your church and community. Have you ever taken just a few minutes to sit and chat with them? I’m not talking about asking them how to use your iPod or cell phone. I mean chatting about life in general. You might be pleasantly surprised at what can come out of a short encounter like that.

If you are one of the select few who have had such a chat, did you discuss failure? Most of us, thinking we’re doing the right thing, focus on success. By the way, that’s a good thing. We need to do more of that. However, we also need to balance that rhetoric by shedding a little reality on the subject of failure and how critical our approach to failure can be in achieving true success. Our younger generation needs to hear this, and they need to hear it from us.

Are the young people in your life worth 10 to 15 minutes of your time? Sit with them and share the following video. It runs for only one minute and sixteen seconds! It’s short and to the point. It provides critical examples of historic people who had to deal with failure. In less than a minute and a half, it shares some valuable insight about Abe Lincoln, Ulysses S. Grant, Thomas Edison, Walt Disney, Lucille Ball, the Beatles, and Michael Jordan. Watch it together and then share your own insight to these people, what they’ve accomplished, how they impacted our country, and how they dealt with and overcame failure and contributed to society.

This very short video will give you a foundation on which you can build a very powerful, interesting, and productive discussion. Your young charges need to hear that failing does not make them a failure … that to stumble is not to fall … that mistakes are building blocks. No one can deliver that message better than YOU.

P.S. To be safe, invest another few minutes on Google prior to your chat researching any of people above you may not be too familiar with. Enjoy and share your results with others. You’ll appreciate your investment and solidify these key relationships. These chats will be remembered and passed on for years to come.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Irony In Motown

This is a short and simple story. Probably too simple. The moral of the story is obvious.

Who would have ever thought we’d see a strong example of LEADERSHIP coming out of Detroit of all places? I’m not disparaging the Motor City in any way. Motown has played a critical role in my life for decades. It’s just that one seldom links leadership to this particular city due to the demise of the auto industry and what we have long known as The Big Three.

Ironically, it’s one of the Big Three that is currently basking in the limelight, demonstrating what true leadership can accomplish.

Let me share a few facts that pretty much speak for themselves.

Washington provided in the vicinity of $82 billion dollars of OUR money to bail out General Motors and Chrysler last year.

Ford Motor Company refused assistance because it knew about the strings which would be attached to any government loan. It knew its hands would be tied.

The 21st Annual North American International Auto Show began this week in Detroit.

Speaker of the House Nancy Pelosi, thronged by reporters and cameras, led her entourage of a dozen members of Congress on a two-hour walk-through of the floor, squeezing onto show displays while top company officials talked up their businesses. They were there to check on OUR investment. Guess what they found?

Every year the Annual North American International Auto Show acknowledges the Best Car and the Best Truck of the Year. Seldom do both designations go to the same manufacturer. This year they did. Ford Motor Company took both honors. It took NO bailout money and yet out-performed and out-produced its two competitors that took billions from taxpayers. Think about it!

I must admit that I’ve never been fond of the Ford family and the reason is probably unfair. I’ve never approved of the way the family managed our Detroit Lions … the NFL football franchise they’ve owned far too long. It’s been a long-standing case of poor leadership.

However, Henry Ford’s great grandson William Clay (Bill) Ford has certainly gained my respect. Three years ago he stepped down as the leader of Ford Motor Company because he knew he wasn’t doing the job necessary to succeed in a very competitive, chaotic environment. That’s a tough choice to make when your name is on every building in the empire and every one of your cars in the country.

However, Ford recruited Alan Mulally, the President of Commercial Airplanes for Boeing. He chose Mulally for his reputation of being a “people person.” Ford was ridiculed by many at the time because the new President and CEO wasn’t a “car guy” and knew little of the auto industry. However, he had proven at Boeing that he knew how to lead people, and that’s what Ford was looking for. The rest of the story continues to provide a valuable lesson to anyone concerned about success.

Re-read this story with your staff and discuss the consequences for everyone involved. Then discuss how it relates to your own organization, its future and success.

I wonder if Nancy Pelosi and her Washington cronies, from both parties, know this story… probably not because the facts are on the table, not passed on under the table.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

I Just Don’t Have Time

I was just sitting here at my computer talking on the phone to a friend when something interesting came on the television. It was a documentary piece on the wonders of today’s technology. It really made me stop and think. The facts were overwhelming in their simplicity and yet spoke to the power of the individual. Take a glance at just a few of these overwhelming facts.

  • Statistics show that there are more than 350 million active Facebook users on the Internet social site and that number continues to grow rapidly ever day!
  • The average Facebook user spends at least an hour a day on the site.
  • The average user uses the Like button 9 times a month and writes 25 comments each month.

There were many more interesting facts about Facebook, but let’s move on.

  • MySpace has more than 40 billion page views monthly!
  • MySpace is available in 15 different languages.
  • Twitter has enjoyed a 1,382% growth rate in the last year!

Now we could talk forever about these three social sites. Are these sites GOOD or BAD? The obvious answer is YES. You could easily compile a very long list of both pros and cons about each of these three sites. Maybe we’ll do just that in a future column.

Right now I want you to focus on just one aspect. Review the facts above. Put a few of those numbers into a calculator in hopes of determining how many hours a week are spent on those three sites. Now let’s be courageous and consider adding the hours spent on Google, Yahoo!, and eBay. We’ll overlook the dozens of other search engines available today. In addition, we won’t even consider the time we spend on cell phones or watching television.

Your answer will more than likely easily be in the billions of hours per week. My question is this: What were we all doing before we discovered these technologies? What did we stop doing in order to utilize these technologies? This isn’t a criticism in the least. It’s nothing more than an observation and question. The next time you find yourself complaining about not having enough time to do something … look back at these facts and figures. Then review your priorities and realize that you can find time to do anything if it’s something that has to be done or something that you really want to do. Just a pinch of reality here. Gotta go now. I’ve got something I need to google!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Warm Hearts, Business Smarts, or Both?

Sometimes I think people look too hard and too deep for the solution to a problem or challenge. More often than not, the resolution lies right in front of us … as evident as the nose on our face. Here’s another example taken from the headlines of today’s paper.

We all know that the airline industry is trying to cope with constant challenge and chaos from every direction. So how do they cope with this constant onslaught? They increase prices, under the guise of a bag fee, on an already heavily burdened customer base. They file for bankruptcy. They accept bailout money. They merge. They take away our pillows and peanuts. None of these ignorant strategies have come even close to a successful outcome.

However, every once in a while, you’ll find an organization that does something that seems very obvious, but apparently isn’t, which costs little or nothing, and results in indisputable success. We saw this with Southwest when it refused to charge a bag fee and enjoyed an increase in its share of the domestic market this past year by about 1%, which equated to about $100 MILLION dollars. Its competitors that introduced the aggressive bag fee lost money, market share and customer loyalty.

Now Air Tran joins Southwest in the execution of a very secretive strategy known by many as “uncommon sense.” What it did was:

  1. Very simple.
  2. Very thoughtful.
  3. Cost nothing.
  4. Brought happiness and a lasting memory to two people, their families and friends.
  5. Garnered incalculable publicity, exposure, and good will.

Take a look at the video link provided at the end of this article and you’ll see a very short, heart-warming story about a lovely couple who now have a fond airport memory they’ll never forget. Few can make that statement.

John Kilpatrick of Duluth, Georgia, knew his girlfriend was flying home to Dallas for the holidays. Unbeknownst to Erin, John slyly booked a flight which departed just prior to hers allowing him to arrive in time to be at her gate when she landed. He planned a simple, “drop-to-one-knee” proposal. To make certain all went smoothly, John confided in and requested assistance from the Air Tran ticket agent. Before he knew it, the agent had enlisted the help of the pilot and flight attendant on Erin’s flight.

On landing in Dallas, the pilot used the plane’s PA to request that Erin remain in her seat as the rest of the plane departed into the terminal. As soon as the plane emptied, John entered, walked to Erin’s seat, knelt and proposed … obviously stunning Erin as she thought he was still back in Georgia. Erin quickly accepted John’s proposal, and they left the plane and entered the terminal where all her fellow passengers were waiting and applauding!

How thoughtful of Air Tran! No cost, little effort, great outcome! Frosting on that wedding cake for Air Tran. Great publicity all over the Internet at no cost to them whatsoever … a little polish to that image in an industry that certainly needs it … and great memories for many who will continue to talk about that experience for years to come.

Why can’t other organizations use a little “uncommon sense” from time to time? It’s not really that difficult and the results are positive for everyone involved.

Watch this video clip and you’ll see what I mean!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Even Santa Has a Secret Wish

At this joyous time of the year, when all children and most adults think of Santa, they think of the many wishes he may grant for them on Christmas Eve. However, seldom does anyone consider the possibility that Santa may have a wish of his own. The following poem addresses that very issue in a way which you might want to share with your children at the appropriate time.

I had the privilege of chatting with the author of this poem, Betty Werth, and learned that she wrote it 21 years ago for her 4-year-old son. At that time she was a reporter for her local newspaper, the Alpena News, in Northern Michigan … one of Santa’s favorite locations because it reminds him so much of home!

After appearing for several years in her own newspaper, the poem was also published by Family Circle magazine and Chicken Soup for the Soul Christmas Treasury, spreading even more joy and spirit to many grateful families. Thank you Betty for sharing your precious gem with our readers!

Santa’s Secret Wish
by Betty Werth

On Christmas Eve, a young boy with light in his eyes
Looked deep into Santa’s, to Santa’s surprise
And said as he sat on Santa’s broad knee,
“I want your secret. Tell it to me.”

He leaned up and whispered in Santa’s good ear
“How do you do it, year after year?”
“I want to know how, as you travel about,
Giving gifts here and there, you never run out.

How is it, Dear Santa, that in your pack of toys
You have plenty for all of the world’s girls and boys?
Stays so full, never empties, as you make your way
around the whole world, The reindeer pulling your sleigh

From rooftop to rooftop, to homes large and small,
From nation to nation, reaching them all?”
And Santa smiled kindly and said to the boy,
“Don’t ask me hard questions. Don’t you want a toy?”

But the child shook his head, and Santa could see
That he needed the answer. “Now listen to me,”
He told that small boy with the light in his eyes,
“My secret will make you sadder and wise.

“The truth is that my sack is magic. Inside
It holds millions of toys for my Christmas Eve ride.
But although I do visit each girl and each boy
I don’t always leave them a gaily wrapped toy.

Some homes are hungry, some homes are sad,
Some homes are desperate, some homes are bad.
Some homes are broken, and the children there grieve.
Those homes I visit, but what should I leave?

“My sleigh is filled with the happiest stuff,
But for homes where despair lives toys aren’t enough.
So I tiptoe in, kiss each girl and boy,
And I pray with them that they’ll be given the joy

Of the spirit of Christmas, the spirit that lives
In the heart of the dear child who gets not, but gives.
“If only God hears me and answers my prayer,
When I visit next year, what I will find there

Are homes filled with peace, and with giving, and love
And boys and girls gifted with light from above.
It’s a very hard task, my smart little brother,
To give toys to some, and to give prayers to others.

But the prayers are the best gifts, the best gifts indeed,
For God has a way of meeting each need.
“That’s part of the answer. The rest, my dear youth,
Is that my sack is magic. And that is the truth.

In my sack I carry on Christmas Eve day
More love than a Santa could ever give away.
The sack never empties of love, or of joys
‘Cause inside it are prayers, and hope. Not just toys.

The more that I give, the fuller it seems,
Because giving is my way of fulfilling dreams.”
And do you know something? You’ve got a sack, too.
It’s as magic as mine and it’s inside of you.

It never gets empty, it’s full from the start.
It’s the center of lights, and love. It’s your heart.
And if on this Christmas you want to help me,
Don’t be so concerned with the gifts ‘neath your tree.

Open that sack called your heart, and share
Your joy, your friendship, your wealth, your care.”
The light in the small boy’s eyes was glowing.
“Thanks for your secret. I’ve got to be going.”

“Wait, little boy,” Said Santa, “don’t go.
Will you share? Will you help? Will you use what you know?”
And just for a moment the small boy stood still,
Touched his heart with his small hand and whispered, “I will.”

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

“Something to Make Me Happy”

(Note: You want to raise your children to think like this! If we had more of this kind of spirit in Washington, D.C. today, this country would be in much better shape than it is now!)

Our thanks and gratitude goes out to Sharon Palmer for sharing this beautiful story which certainly personifies the true spirit of Christmas!

I was doing some last-minute Christmas shopping in a toy store and decided to look at Barbie dolls for my nieces. A nicely dressed little girl was excitedly looking through the Barbie dolls as well, with a roll of money clamped tightly in her little hand.

When she came upon a Barbie she liked, she would turn and ask her father if she had enough money to buy it. He usually said “yes,” but she would keep looking and keep going through their ritual of “Do I have enough?”

As she was looking, a little boy wandered in across the aisle and started sorting through the Pokemon toys.

He was dressed neatly, but in clothes that were obviously rather worn, and wearing a jacket that was probably a couple of sizes too small. He, too, had money in his hand, but it looked to be no more than five dollars or so, at the most. He was with his father as well, and kept picking up the Pokemon video games. Each time he picked one up and looked at his father, his father shook his head, “no.”

The little girl had apparently chosen her Barbie, a beautifully dressed, glamorous doll that would have been the envy of every little girl on the block.

However, she had stopped and was watching the interchange between the little boy and his father. Rather dejectedly, the boy had given up on the video games and had chosen what looked like a book of stickers instead. He and his father then started walking through another aisle of the store.

The little girl put her Barbie back on the shelf, and ran over to the Pokemon games. She excitedly picked up one that was lying on top of the other toys, and raced toward the check-out, after speaking with her father.

I picked up my purchases and got in line behind them. Then, much to the little girl’s obvious delight, the little boy and his father got in line behind me.

After the toy was paid for and bagged, the little girl handed it back to the cashier and whispered something in her ear. The cashier smiled and put the package under the counter.

I paid for my purchases and was rearranging things in my cart when the little boy came up to the cashier. The cashier rang up his purchases and then said, “Congratulations, you are my hundredth customer today, and you win a prize!” With that, she handed the little boy the Pokemon game, and he could only stare in disbelief.

It was, he said, exactly what he had wanted!

The little girl and her father had been standing at the doorway during all of this, and I saw the biggest, prettiest grin on that little girl that I have ever seen in my life. Then they walked out the door, and I followed, close behind them.

As I walked back to my car, in amazement over what I had just witnessed, I heard the father ask his daughter why she had done that. I’ll never forget what she said to him.

“Daddy, didn’t Nana and Paw Paw want me to buy something that would make me happy?”

He said, “Of course they did, Honey.”

To which the little girl replied, “Well, I just did.”

With that, she giggled and started skipping toward their car. Apparently, she had decided on the answer to her own question of, “Do I have enough?”

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.