Are You a Thermometer … or a Thermostat?

As you know, we’ve been providing “classic” lessons, anecdotes, allegories, parables, and narratives from past generations in the hope of providing inspiration and encouragement to those “future leaders” in today’s business world. The more I review these “generational gems,” the more I believe we should be sharing them with our children and grandchildren as well. They’re easily understood and certainly provide the wisdom and guidance needed to cope with the many challenges we face today. Here’s another “gem” to pass along.

ARE YOU A THERMOMETER … OR A THERMOSTAT?

In most every office, home and business you can easily find that small, yet familiar, unit that hangs on the wall as it determines our level of comfort. Within this apparatus you’ll find two critical components—a thermometer and a thermostat.

When you stop and think about it, we can be very much like either of those components. Which one are you? Think about it—a thermometer measures the temperature. A thermostat changes the temperature. One tells about the conditions surrounding it while the other makes a difference in those conditions in the environment where it is located.

Isn’t that very much like the choices we face day in and day out? Upon further examination, you must admit that just about anyone can describe a situation or complain about a problem. In fact, a lot of people do just that on a regular basis. Let’s be honest, it’s not too difficult to be a thermometer.

However, in our role as leaders at any level, it’s our responsibility to make a difference in the atmosphere in which we exist. We’re expected to be condition changers—we’re thermostats … not thermometers!

Your family, friends and associates appreciate someone who is under control, who doesn’t succumb to stress, who’s steady and reliable. Those thermostat people are rare—and valuable.

It takes courage to make the move from a thermometer to a thermostat—one who has the inner power to set a new direction. Perhaps, the greatest challenge that you will ever face is developing the courage that brings you an unshakable self-confidence. Fortunately, developing courage can be learned and even enhanced—it just takes practice.

Strive constantly to develop and strengthen two habits which will serve you well in your quest for success:

Habit 1:
Perhaps, the most important kind of courage is the courage to begin, to launch, to take that initial step toward your goal. The future belongs to the risk takers, not the security seekers. The more you seek opportunity, the more likely you will achieve the security you desire. Plan and prepare thoroughly in advance. Be proactive. Set clear goals and objectives, and then gather information. Read and research your chosen field of endeavor. 

Habit 2:
Develop the courage to endure, to persist, to stay at it once you have begun, no matter what. Plan your work and work your plan. Hang in there even in the face of disappointment and unexpected short-term setbacks. Tenacity is a tremendous attribute.

So which will you be … a Thermostat or Thermometer? The choice is yours to make. Choose wisely.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

How to Be More Effective with People

As I mentioned when we started this series of generational gems, these stories have been around forever. However, considering the level of service we find in today’s marketplace—regardless of the industry—this is an analogy that should be retold again and again within many organizations. As a result, EXPECTATIONS can be given, ACCOUNTABILITY established, and CONSEQUENCES shared. Let’s not let this gem fade into the past.

Remember the old parable about the Wind and the Sun? Wind, being the blowhard that he is, bragged that he was more powerful than the Sun. So the Sun challenged the Wind to a test of strength. “See that young man walking along the road down there? Let’s see if you’re strong enough to make him give up his fine wool coat,” said the Sun. “Nothing to it,” Wind smirked.  “Watch this!”

The Wind inhaled mightily and then expelled a cruel blast of cold air at the lonely figure below. The young man was almost swept off his feet, but the coat stayed on. In fact, the harder the Wind blew, the more diligently the man struggled to retain possession of his jacket and its protective warmth. Finally the Wind gave up trying to force the battered and buffeted man to give up his coat.

“Now, let me try,” said the Sun. And the Sun smiled warmly and expansively down on the young man. Almost immediately the man’s tightly-clenched fingers began to relax. The Sun continued to beam serenely, and soon, one by one, the buttons on the coat were loosened. Shortly thereafter, the young man slipped off the unwanted jacket and went whistling down the road.

The moral is quite clear. You can usually accomplish much more with a warm smile than with bluster and brute force. Before dismissing this familiar bit of common sense as being much too elementary and trivial, think about it. It may be “common sense,” but it’s certainly not all that commonly practiced.

To take the moral a step further, consider the warm smile as “good service” and the cruel blast of cold air as “poor or even non-existent service.” Which is more effective? Which will bring your customers back to your establishment time and time again?

Although you may be given the product and/or service, the quality, the price, and the proper training, the only ingredient missing is SERVICE. The most important ingredient can only be supplied by YOU! You hold the key to success! Use it!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

The Never-ending Story of Change

In today’s very competitive business environment, we hear so much about the need to adapt to change that it often falls on deaf ears. We’ve heard it all before and too many times to take seriously. However, this has been the case for centuries, and yet we never seem to learn. For example, let me share this communication from the Governor of New York, Martin Van Buren, (later to become our 8th President) as he warns current President Andrew Jackson of the pending danger of drastic change.

TO: President Andrew Jackson
FROM: Martin Van Buren, Governor, State of New York
DATE: January 31, 1829

The canal system of this country is being threatened by the spread of a new form of transportation know as “railroads.” The federal government must preserve the canals for the following reasons:

  1. If the canal boats are supplanted by “railroads,” serious unemployment will result. Captains, cooks, drivers, hostlers, repairmen and lock tenders will be left without means of livelihood, not to mention the numerous farmers now employed in growing hay for the horses who pull the boats.
  2. Boat builders would suffer and towline, whip and harness makers would be left destitute.
  3. Canal boats are absolutely essential to the defense of the United States. In the event of the expected trouble with England, the Erie Canal would be the only means by which we could ever move the supplies so vital to waging modern war.

As you may well know, Mr. President, “railroad” carriages are pulled at the enormous speed of 15 miles per hour by “engines” which, in addition to endangering life and limb of passengers, roar and snort their way through the countryside, setting fire to crops, scaring the livestock, and frightening women and children. The Almighty never intended that people should travel at such breakneck speed!

Martin Van Buren

This same attitude is shared by many today as they deny continuous growth, technological advances and the need for unrelenting creativity and innovative application. Someday, future generations may very well look back on us and feel much as you just did in reading the above correspondence.

Keep an open mind and don’t let change happen to you. Play your role in accelerating that needed change.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Making Your Waves Amid the Tides

This “classic” goes back a few years but certainly hasn’t lost its punch. In fact, it’s very pertinent in today’s environment. It’s not only appropriate for “future leaders” but should most definitely be revisited by anyone focusing on making a difference today.

“Making Your Waves Amid the Tides” by Anonymous

We are all a bit like the waves of the sea. Some of us are a little lax, never noticed and never going forward. Others of us excel just enough to ride the crest above the others; like white caps, though, we finally sink, enveloped by the following crests that are very much like ourselves. A few of us, however, form a more noticeable, lasting splash—the BREAKERS!

And don’t we all envy how the breaker wave is always carving new ground, pounding at the beach resolutely and leaving its own impression? We all certainly envy the people who are most like the breaker waves—those always at the forefront of any and all activity. They’re the successful ones who lead and build on their own so that others may follow.

In any business which relies on “service,” the “BREAKERS” are those who constantly make their clients or customers feel as though the business is there to serve them. The “BREAKERS” answer questions, calm nerves, overcome objections, offer alternatives, make suggestions, introduce new products, promote special merchandise, fulfill needs, and, above all, constantly demonstrate a “Positive Attitude.”

They continually care—building a relentless force behind them, like the pounding breaker wave. When they finally splash against the yielding shore, it’s a loud, beautiful and momentous event!

We all strive for the memorable and the ultimate in what we do. Join the rising “tide” of those who are enjoying this kind of success at a time when so many others have buckled under the pressure of the economy, rising costs, and consumer attitudes. The choice is yours and yours alone. No one can make it for you. Will you end up broken or will you emerge as a successful “BREAKER”?

Your choice of a shoreline actually is of little importance. Shorelines will differ from person to person—the important thing is how you arrive on that shoreline!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

The Turn of the Tide

Here’s a classic that has been around for what seems like forever. However, it’s also a thought-provoking prescription that can be as powerful today as it was when it was written. The next time you’re experiencing a stressful day, pause for a moment to contemplate this powerful strategy. By the way, don’t forget that the motive of sharing these old classics is to make certain we keep them alive by passing them on to a “future leader.”

“The Turn of the Tide” by Arthur Gordon

Arthur Gordon tells of a time in his life when he began to feel that everything was stale and flat. His enthusiasm had all but disappeared; his writing efforts were fruitless, and the situation was getting worse day by day.

Finally, he decided to get help from a medical doctor. Observing nothing physically wrong, the doctor asked him if he would be able to follow his instructions for one day. When Gordon replied that he could, the doctor told him to spend the following day in a place where he was the happiest as a child. He could take food, but he was not to talk to anyone or to read or write or listen to the radio. He then wrote out four prescriptions and told him to open one at nine, twelve, three, and six o’clock.

“Are you serious?” Gordon asked him.

“You won’t think I’m joking when you get my bill!” was the reply.

So the next morning, Gordon went to the beach. As he opened the first prescription, he read, “Listen carefully.” He thought the doctor was insane! How could he listen for three hours? Nevertheless, he had agreed to follow the doctor’s order, so he listened. He heard the usual sounds of the sea and the birds. After a while, he could hear the other sounds that weren’t so apparent at first. As he listened, he began to think of lessons the sea had taught him as a child—patience, respect, and an awareness of the interdependence of things. He began to listen to the sounds—and the silence—and to feel a growing peace deep within.

At noon, he opened the second slip of paper and read, “Try reaching back.” “Reaching back to what?” he wondered. Perhaps to childhood, perhaps to memories of joy. He tried to remember them with exactness, and in remembering, he found a growing warmth inside.

At three o’clock, he opened the third piece of paper. Until now, the prescriptions had been easy to take, but this one was different; it said, “Examine your motives.” At first he was defensive. He thought about what he wanted—success, security, recognition—and he justified them all. Yet then the thought occurred to him that those motives weren’t good enough. That perhaps therein was the answer to his stagnant situation. He considered his motives deeply and thought about past happiness, and at last, the answer came to him. In a flash of certainty, he wrote, “I saw that if one’s motives are wrong, nothing can be right. It makes no difference whether you are a mail carrier, a hairdresser, an insurance salesperson, a home-maker—whatever. As long as you feel you are serving others, you do the job well. When you are concerned only with helping yourself, you do it less well—a law as unrelenting as gravity.”

When six o’clock came, the fourth prescription didn’t take long to fill. “Write your worries on the sand,” it said. He knelt and wrote several words with a piece of broken shell; then he turned and walked away. He didn’t look back: he knew the tide would come in!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

The Parable of the Pebbles

Here’s a time-honored “gem” that should be revisited regularly by any “future leader” who strives to grow in this era of constant change and challenge.

“The Parable of the Pebbles” by Anonymous

A man was out in the desert when a voice said to him, “Pick up some pebbles and put them in your pocket, and tomorrow you will be both sorry and glad.”

The man obeyed. He stooped down and picked up a handful of pebbles and put them in his pocket. The next day he reached into his pocket and found diamonds and rubies and emeralds. And he was both glad and sorry. Glad that he had taken some and sorry that he hadn’t taken more.

And so it is with education.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

The Starfish Story

Here’s another classic “gem” we all grew up with. Make it a point to pass it on to at least one “future leader” in hopes of keeping the story alive for future generations.

The Starfish Story
adapted from The Star Thrower by Loren Eiseley (1907 – 1977)

Once upon a time, there was a wise man who used to go to the ocean to do his writing. He had a habit of walking on the beach before he began his work.

One day, as he was walking along the shore, he looked down the beach and saw a human figure moving like a dancer. He smiled to himself at the thought of someone who would dance to the day, and so, he walked faster to catch up.

As he got closer, he noticed that the figure was that of a young man, and that what he was doing was not dancing at all. The young man was reaching down to the shore, picking up small objects, and throwing them into the ocean.

He came closer still and called out, “Good morning! May I ask what it is that you are doing?”

The young man paused, looked up, and replied, “Throwing starfish into the ocean.”

“I must ask, then, why are you throwing starfish into the ocean?” asked the somewhat startled wise man.

To this, the young man replied, “The sun is up and the tide is going out. If I don’t throw them in, they’ll die.”

Upon hearing this, the wise man commented, “But, young man, do you not realize that there are miles and miles of beach, and there are starfish all along every mile? You can’t possibly make a difference!”

At this, the young man bent down, picked up yet another starfish, and threw it into the ocean. As it met the water, he said, “It made a difference for that one.”

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

New Category: Generational Gems for Future Leaders

I recently shared my passion concerning the responsibility we have to make certain future generations have access to the wonderful lessons, anecdotes, allegories, parables, and narratives we’ve experienced and enjoyed over the decades. Anyone in business for any substantial length of time has had the benefit and privilege to hear words of wisdom from some of the greatest leaders, writers, consultants, speakers and authors in the world.

The responsibility is now ours to pass on these “gems” to a new generation of future leaders who will certainly need any and all tools they can find to attain the success they pursue. Far too many of us avoid repeating this knowledge for fear it’s nothing more than repetition or may not apply in today’s culture. That will certainly be decided by those who hear it. This wisdom has existed for ages, and I feel certain it will continue to inspire if we all do our part to pass it on.

Therefore, we’ve decided to create another category on our blog to share much of the wisdom that has passed the test of time and inspired generations of those engaged in the pursuit of business success.

If you’d like to share a particular piece that may have inspired you at some point in your career, please pass it on to us. Also consider checking back with us from time to time in hopes of discovering some of our “old favorites” you might want to pass on to family, friends or staff.

Let’s begin with one that we could all use in this age of constant chaos and challenge.

Shake It Off and Step Up

A parable is told of a farmer who owned an old mule. The mule fell into the farmer’s well. The farmer heard the mule “braying” or whatever mules do when they fall into wells. After carefully assessing the situation, the farmer sympathized with the mule but decided that neither the mule nor the well was worth the trouble of saving. Instead, he called his neighbors together and told them what had happened. He enlisted them to help haul dirt to bury the old mule in the well and put him out of his misery.

Initially, the old mule was hysterical! But as the farmer and his neighbors continued shoveling and the dirt hit his back, a thought struck him. It suddenly dawned on him that every time a shovel load of dirt landed on his back … HE SHOULD SHAKE IT OFF AND STEP UP! This he did, blow after blow.

“Shake it off and step up … shake it off and step up … shake it off and step up!” he repeated to encourage himself. No matter how painful the blows or distressing the situation seemed, the old mule fought “panic” and just kept right on SHAKING IT OFF AND STEPPING UP!

You’re right! It wasn’t long before the old mule, battered and exhausted, STEPPED TRIUMPHANTLY OVER THE WALL OF THAT WELL!

What seemed like it would bury him, actually blessed him … all because of the manner in which he handled his adversity.

THAT’S LIFE! If we face our problems and respond to them positively, and refuse to give in to panic, bitterness, or self-pity … THE ADVERSITIES THAT COME ALONG TO BURY US USUALLY HAVE WITHIN THEM THE POTENTIAL TO BENEFIT AND BLESS US!

– Author Unknown

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.