Tough Times – You’d Better Be Training!

Let’s get right to the point!

It doesn’t matter what kind of business you’re in.

It doesn’t matter how many employees you have.

It doesn’t matter how big or how small your business is.

When times are good, you should be training your staff.

When times are difficult, as they certainly are at this time, you’d better be training!

Training is an investment, not an expense. And organizations seem to fall clearly into one category or the other, and the consequences are evident.

Consider the following facts.

  • A person making $50,000 per year who is wasting one hour per day is costing the company $6,250 in wasted salary alone!
  • A group of 25 people wasting an hour a day is costing the company $156,250 year!

What would you invest to fix that problem?

How much training could have been provided for $156,250?

How many other problems could have been solved as a result of that training investment?

How could you have otherwise invested that $156,250?

In a study carried out by the International Institute of Management Development, 80% of respondents were unable to quantify the effect of staff development. That’s exactly why the above figures are seldom considered by most organizations.

By the way, training courses, seminars and workshops don’t work. People do. As a facilitator, I know that to be a fact. There is no greater waste than that of human potential and unused knowledge … especially in today’s very competitive and global environment. As a result, we focus on this critical factor as well as the importance of closing the knowing-doing gap as it applies to any and all staff development.

A Chinese Proverb states: “To know and not do is to not know.”

Are you investing in your staff and your future success?

Are you getting a return on that investment?

You might want to give it some serious thought before it’s too late.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Innovation – Necessity or Luxury?

There once was a time when most every organization viewed innovation as a priority—something a business must do in order to grow and prosper. In today’s economy, innovation falls into the same category as training and advertising. It’s viewed as something we put on the back burner until better times return.

However, many successful companies view all three areas as areas that are nice to focus on when things are going well but absolute necessities when times are as tough as they are today. I challenge you to truthfully answer the question posed in the final paragraph of this piece. In fact, that question should be posed to and discussed among every member of your leadership team if you hope to keep pace in an environment that includes increasing numbers of customers, competitors, new technologies, and challenges.

Every year, BusinessWeek publishes its list of the 25 most innovative companies based on an annual survey of top executives by Boston Consulting Group (BCG). This past December, BCG sent its 20-question poll to senior executives around the globe. The 2,700 respondents, who answered anonymously, were asked to name corporations that consistently offer inventive products, customer experiences, business models, or processes. The votes of executives who chose their own employers were disqualified.

BCG then factored in the financial performance of the top vote-getters as follows:

  • Survey results 80%
  • Stock returns 10%
  • Three-year revenue 5%
  • Margin growth 5%

As you can plainly see, this list was not the result of a popularity contest. Listed below are the Top 25 Most Innovative Companies. The entire list of the Top 50 companies can be viewed at www.businessweek.com. A visit to this site will provide you with the ranking, examples of how they achieved those rankings, their stock return, revenue growth, and margin growth.

There are six newcomers this year:

  • #16, Samsung,
  • #18, Volkswagen,
  • #19, McDonalds,
  • #23, ATT,
  • #24, Coca-Cola and
  • #25, Vodafone.

They replaced General Motors, Boeing, Goldman Sachs, 3M, Target, and Facebook which all fell from grace.

Below you’ll find the ranking, the organization, and last year’s rating.

  1. Apple (2008 – #1)
  2. Google (2008 – #2)
  3. Toyota Motor (2008 – #3)
  4. Microsoft (2008 – #5)
  5. Nintendo (2008 – #7)
  6. IBM (2008 – #12)
  7. Hewlett-Packard (2008 – #15)
  8. Research In Motion (2008 – #13)
  9. Nokia (2008 – #10)
  10. Wal-Mart (2008 – #23)
  11. Amazon.com (2008 – #11)
  12. Procter & Gamble (2008 – #8)
  13. Tata (2008 – #6)
  14. Sony (2008 – #9)
  15. Reliance Industries (2008 – #19)
  16. Samsung Electronics (2008 – #26)
  17. General Electric (2008 – #4)
  18. Volkswagen (2008 – NR)
  19. McDonalds (2008 – #30)
  20. BMW (2008 – #14)
  21. Walt Disney (2008 – #14)
  22. Honda Motor (2008 – #16)
  23. AT&T (2008 – #27)
  24. Coca-Cola (2008 – NR)
  25. Vodafone (2008 – #47)

I’m certain you would expect me to endorse training and innovative efforts as I make a living assisting clients to do just that. However, I challenge you to take a second look at those on the above list. Consider their long-standing success, their stock return, their revenue growth, and their margin growth. Note the fact that these productive organizations believe and engage in the pursuit of innovation as a critical strategy in their journey to success in the midst of our current recession and market meltdown.

Again, browse the above list, answer the following question, and take the proper action while you still have the option to do so.

The question you should soon discuss with your leadership team: Do we delay innovative efforts until the dust settles and better times return OR do we initiate, encourage, and support innovative strategies at every level of the organization to survive, improve efficiency, quality, and flexibility to attain the success we seek?

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

A True Communication Challenge

Over the years, I’ve had the privilege to work with a wide variety of cultures in most every industry. Some were much better at communicating than others. And yet, should you ask any employee from any of those organizations what they would improve if given the opportunity, they would most assuredly say: “Improve communication.” Even though communication levels may be better than most, employees almost always feel it could be much better.

That challenge seems to be growing as we find ourselves currently working with four different generations in today’s workplace. Seldom do we recognize this unique circumstance and therefore, as a result, we neglect to deal with it.

They say “practice makes perfect.” Here’s an interesting exercise that will demonstrate exactly how difficult it is to communicate across generations. While you may find yourself smiling, and even laughing aloud, during this exercise, you’ll also experience a certain level of frustration and maybe the realization that we need much more practice when it comes to this critical skill.

  • Mature (GI + Silent) (1909-1945, 64+)
  • Baby Boomers (1946-1964, 45 to 63)
  • Generation X (1965-1982, 27 to 44)
  • Generation Y (1982-2000, 9 to 27)

This exercise works best when pairing a Mature or Baby Boomer with a member of Generation X or Generation Y. The instructions are elementary. The Mature or Baby Boomer simply explains each of the following products, technologies, toys, etc. The Generation X or Generation Y member merely listens and asks questions if necessary.

You might be surprised how the conversation unfolds. Upon completion, you’ll clearly understand why we struggle to communicate well in the workplace and that we do indeed need more practice.

Explain the following:

  • Explain laundry detergent containing free glasses, dishes or towels hidden inside the box.
  • Explain how it took five minutes for the TV warm up.
  • Explain how no one ever asked where the car keys were because they were always in the car, in the ignition, and the doors were never locked.
  • Explain the pains of telephone party lines.
  • Explain how placing baseball cards in the spokes transformed any bike into a motorcycle.
  • Explain how the worst thing you could catch from the opposite sex was “cooties.”
  • Explain how decisions were made by going “eeny-meeny-miney-moe.”
  • Explain that nearly everyone’s mom was at home when the kids got home from school and what a difference it made.
  • Explain the Fuller Brush Man.

Describe the following:

  • Describe how all your male teachers wore neckties and female teachers had their hair done every day and wore high heels.
  • Describe the ugly gym uniforms the girls had to wear.
  • Describe candy cigarettes.
  • Describe the newsreels and cartoons before every movie.
  • Describe the joys of a pea-shooter.
  • Describe what Blackjack, Clove and Teaberry chewing gum tasted like.

Knowing the difficulty of that task, you can better understand why workplace communication can be such a challenge!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Broaden Your Horizons

It’s been known forever that the key to success is to change your actions.

It’s also common knowledge that the key to changing your actions is to change your thinking.

Of course, it’s obvious that the key to changing your thinking is to put new and positive information in your mind.

By taking one hour per day for independent study, seven hours per week, 365 hours in a year, you can learn at the rate of a full-time student. In three to five years, you can become an expert in the topic of your choice, by spending only one hour per day.

Another important element in broadening your horizons is knowing the best resources for finding your new and positive information. We’re indeed fortunate today that we can access a vast array of information within seconds without ever leaving our desks. Newspapers and magazines can now be read online, saving a great deal of time, money and energy in today’s busy world. Search engines can quickly provide us with vast amounts of accurate information within seconds, and wire services constantly update critical information from all corners of the world.

While these resources are critical to broadening our horizons and enhancing our organizations, we must, of course, close the knowing-doing gap by utilizing each and every resource available to us. Listed below are just a few resources you may want to copy and post in a convenient location.

Magazines Online

Newspapers Online

News Wires Online

Search Engines

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

The Pulse of the Nation

Fortune Magazine has been publishing the Fortune 500 list, an annual compilation of America’s 500 largest companies, since 1955. That was the year Disneyland opened and Bill Gates and Steve Jobs were born.

Since 1955, more than 2,000 companies have earned a spot on the list, but in 55 years only three have achieved the number one slot: General Motors, ExxonMobil and Wal-Mart.

While this probably comes as no surprise, 2008 was the worst year in the history of the Fortune 500 for America’s largest companies. From $645 billion in profits in 2007, profits dropped this year to just $98.9 billion—an 84.7% decline!

Every year about this time, Fortune Magazine updates its many loyal readers with its exclusive list of Fortune 500 companies. It not only ranks America’s largest corporations in a 62-page spread but also offers a tremendous amount of information about what’s happening with these organizations.

Of course, the big news story every year is who is #1? This year ExxonMobil’s surge unseated Wal-Mart from the #1 spot. After holding the top spot for six of the past seven years, Wal-Mart plummeted into second place. Of course, I say that tongue-in-cheek as Wal-Mart has absolutely nothing to be ashamed of. It achieved healthy growth of 7.1% in 2008 as much of its competition struggled or even disappeared. It produced revenues of $405,607,000 (four hundred and five BILLION, six hundred and seven thousand dollars!) To add substance to that figure, consider the fact that Wal-Mart’s revenues surpassed those of the other nine general merchandisers in their category combined. It fact, its top ten competitors generated revenues of $205 billion compared to Wal-Mart’s $405 billion! Look for them to regain that #1 position next year.

Here are some other interesting tidbits which reflect the current pulse of our nation.

  • Three of the top four Fortune 500 companies this year were oil companies! Duh!
  • Eleven of the top 25 largest corporate losses in list history took place last year.
  • Fifteen women ran Fortune 500 companies in 2008, an all-time high.
  • The top money loser this year was AIG (American International Group) which suffered losses of $99 billion! Yes, ninety-nine billion … making AIG Fortune 500’s biggest moneypit of all time!
  • Southwest placed fourth in revenues in the airlines category. However, revenues are impacted greatly by the size of the organization and reflect the number of dollars earned. Southwest did, however, place first in profits with $178 million—the only airline that did not report a loss.
  • Fortune’s best recession investment makes a lot of sense when you consider the current state of the economy. Of the 24 Fortune 500 companies that saw their stock rise last year, Dollar Tree led the pack with a 61% return, making them this year’s best recession investment. Not surprisingly, Family Dollar came in second with a 39% return. I guess we know where Americans are shopping during tough times.
  • Another record was broken this year as there was an 84.7% drop in the 500’s 2008 profits!
  • Here’s another interesting fact which reflects the country’s current state of mind. During a recession, car repairs ramp up as consumers put off new car purchases. AutoZone, which sells auto parts and accessories, rewarded investors with the highest return on equity of any 500 company last year: 279%!
  • Interesting note: In the category of beverages, Coca-Cola ranked first, Coca-Cola Enterprises ranked second and Pepsi Bottling ranked third. However, in the category of food consumer products, PepsiCo ranked first thanks to brand contributions from Fritos, Lays, Ruffles, Cheetos, Doritos, Tostitos, Cracker Jacks, Rold Gold, Quaker, Tropicana, and Gatorade.
  • Harvard and the University of Wisconsin both boast 11 CEO alums on this year’s Fortune 500 list.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Advertisers Push the Limits

Remember when conventional wisdom suggested that tough times require that we cut back on both training and advertising? Apparently, there’s been a change of heart and wisdom in this area brought about by increasingly unparalleled challenges.

While many have, indeed, reduced their training budgets, many others have actually increased training as they realize the true value of investing in their greatest assets in times of constant change and global competition. Several of our current clients have actually contracted year-long “boot camps” to insure that wise investment.

While that approach to training may seem radical to some, consider what’s happening on the advertising side of the business. Not only are many increasing their budgets but they’re also pushing the envelope as never before.

Consider the fast food industry … Carl’s Jr. for a start. This 68-year-old American fast-food restaurant chain is located mostly in the Western U.S. and West Coast regions. It’s owned by CKE Restaurants, which also owns and operates the Hardee’s, Green Burrito, and Red Burrito restaurant chains. I thought I had seen everything when Carl’s Jr. hired Paris Hilton to cover herself with soap suds and crawl all over a luxury car to increase your appetite for its Spicy BBQ Burger. While it didn’t sell many burgers, the commercial brought Carl’s Jr. a great deal of free publicly from all forms of the media trying to report the outrage of consumers from coast to coast.

Now, we witness Burger King hiring rapper and producer “Sir Mix-a-Lot” (Anthony Ray) to sing “I like square butts” to promote a BK burger deal and kids meal complete with SpongeBob toys. If you watch closely, you’ll see the dancers doing the “I like square butts” moves dressed like SpongeBob, complete with tube socks and square backsides in a parody of Ray’s 1992 Grammy Award-winning million seller.

I realize I’m a “Boomer,” but I struggle to see the wisdom here in promoting “big butts” from burgers in today’s health- and diet-conscious society. However, industry insiders are claiming the attention-getting commercial has less to do with burgers than it does with brand identification. Apparently, you have to increase your shock value today as the public is constantly being overwhelmed by reality shows dedicated to rehab, marrying perfect strangers, and plastic surgery. The media again contributes greatly by reporting on the national outrage with this inappropriate marketing to young SpongeBob fans.

Finally, enter KFC (formally Kentucky Fried Chicken) … a proud member of the growing YUM! family. This is the world’s largest restaurant company consisting of Pizza Hut, Taco Bell, Long John Silvers, A&W, Wing Street, and KFC—36,000 restaurants in more than 110 countries and territories and more than 1.4 million associates!

You might call this shovel-ready public relations. KFC recently spent $3,000 to finance the repair of 350 potholes in Louisville. Once filled, they sprayed each spot with the message: “Re-freshed by KFC.” The chalk ads will fade out in about a month. KFC is planning to continue this project in many other major southern cities. Will it increase traffic and sell more chicken? Who knows. It’s difficult for some to make the connect between pot holes and original recipe chicken. However, this campaign is generating a lot of free nationwide publicity in the hopes of once again building a brand. Time will tell. If it works well, keep an eye on the other family members as they may try something just as radical.

Note however, that leaders in every industry are making an effort to “think out of the box” (or bucket) more than ever before. It’s something to consider in this very competitive environment.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Listen to Those Who Know

USA Today runs a series called “Executive Suite: Advice from the Top” where it shares advice from noted leaders in the business world. Recently, it shared some wisdom from the CEO of 3M, George Buckley, and the timing couldn’t have been better.

Chief Executive magazine and the Hay Group (a global management consulting firm that works with leaders to transform strategy into reality) recently released the 2009 rankings of the companies that are best at developing future leaders. 3M stepped into the coveted #1 position after placing 15th in 2008.

The half page article consisted of an interview conducted by Del Jones, the USA Today corporate management reporter. Throughout the discussion, Buckley placed extensive emphasis on the critical issue of developing leaders. In fact, he pointed out that especially during a recession, training and development of future leaders is imperative!

The reporter asked: “In this economy, can companies afford the cost of leadership development?” Buckley responded with an answer which should be discussed in great depth by every leadership team in the nation. He said: “Years ago, when I worked at Brunswick, I was asked, ‘George, it’s a tough time right now. Should we be spending money on training? What if these people leave the company?’ My answer was, ‘WHAT IF WE DON’T, AND THEY STAY?'”

Think about the consequences as you remember that 3M is currently #1 in the nation at developing future leaders!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Far From Over

This is our eighth installment of our focus on the constant change of the landscape of America. It’s very obviously far from the last installment as culture shifts, new technologies, and products/services are introduced daily. If you’d like to review previous installments at any time, simply click on “Going, Going Gone” in the Categories column on the right or at the top of the post above the title.

Now let’s take a look at a few of the latest additions to this ever-growing list.

The Rainbow Room

The famed Rainbow Room, New York’s legendary dinner and dancing venue—known across the world for its majestic eagle’s-nest view of the city, and once synonymous with glitz and gastronomy, closed its restaurant in January because of the weak economy. The ritzy special-occasion spot opened in 1934 in New York overlooking midtown Manhattan from high above the tourist-attracting Rockefeller Center skating rink and was known world-wide.

Polaroid Traditional Instant Film

Polaroid introduced its first instant camera in 1948. Its revenue peaked in 1991 at nearly $3 billion. However, by 2001, the company had gone into bankruptcy. The increased popularity of digital cameras led Polaroid to plan for the exit of traditional film in all formats and sizes as of December of 2008.

The Kinko’s Name

Kinko’s is the world’s leading provider of document solutions and business services. It was founded in 1970 by Paul Orfalea whose college nickname was “Kinko” because of his kinky (curly) hair. He later sold out to FedEx in 2003 for $1.3 billion, and the name became FedEx Kinko’s. FedEx recently announced that it will drop the name Kinko’s and will be known as FedEx Office.

DHL in the U.S.

DHL, a German global shipping giant originally founded in the U.S., is one of the world’s most famous courier services that, at one time, was a strong competitor to UPS and FedEx. As of January of this year, DHL stopped shipping within the U.S., closing all of its 18 hubs.

Arena Football League (AFL)

Founded in 1987 as an American Football indoor league, this unique venture grew in popularity through the years. However, that same growth was accompanied by greatly increased expenses and debt which led to the league announcing that it was suspending operations for 2009. Insiders predict that the AFL will not return.

Diet Cherry Chocolate Dr Pepper

Now here’s a combination that sounds as though it simply can’t miss. Think about it—everyone loves chocolate, cherry has always been a favorite, Dr Pepper is a national classic and the word “diet” erases any concern that the chocolate and/or the cherry may be a threat to your weight concerns. Put them all together and what do you get? Apparently a limited edition flavor introduced in 2007 and discontinued in 2008.

Stay tuned for our next installment of culture shifts, new technologies, and products/services which are destined to be going, going, gone.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

You Will Survive

Years ago, during my days as a DeeJay, one of my favorite songs was “I Will Survive,” first performed by Gloria Gaynor in 1978. It was often used as an anthem of female empowerment and was a firm favorite on the karaoke circuit. It is one of the most famous disco songs of all time reaching number one on the Billboard Hot 100 and receiving the Grammy Award for Best Disco Recording in 1980.

While not necessarily a disco buff myself, I must admit this particular song never failed to inspire me and inevitably encouraged me to look on the brighter side of any circumstance. This past weekend, I heard this classic once again on our local “oldies” station. It not only rekindled fond memories but forced me to think about the many pressures we’re asked to endure today.

Life is full of stress. Financial forecasters seem to take great joy in spreading a barrage of negative news ranging from the drop of the Dow to the rise of unemployment. Add greedy CEOs and crooked politicians. Include another investment scam or a bankrupt lender. Announce dozens of retail closings and the fall of the Big Three. What does all this fear and panic do? It causes more fear and panic which is bad for your heart, mind and spirit.

However, this happens only if we allow it. We sometimes need to be reminded of how resilient we are … how much we’ve endured and the obstacles we’ve overcome in the past. It’s easy to forget that we’ve lived through many recessions in the recent past—1980, 1990, 2001. Even during the Great Depression when the unemployment rate was at 25%, 75% percent of the people in the United States were still employed. Do you see a pattern here? Recessions come and go. Tough times don’t last but tough people do.

In fact, when I look back at my childhood, I can’t believe I’m here today! Conventional wisdom says I never should have survived. Here are just a few of the reasons why:

When I was young, we had no childproof lids on our medicine bottles.

When I rode my bike, I never wore a helmet. We had no helmets.

We played with toy guns—cowboys and Indians, cops and robbers, and war. We used our fingers to simulate guns when the toys ones weren’t available.

Some students weren’t as smart as others or didn’t work as hard so they failed a grade and were actually held back to repeat the same grade.

I can remember saying prayers and the Pledge of Allegiance in school and neither damaged my psyche.

If I remember correctly, and I do, schools didn’t offer 14 year old students an abortion or condoms, and we wouldn’t have known what either was anyway. However, they did give us a couple of aspirin and cough syrup when we had the sniffles. We even had a school nurse … what an archaic school system.

I can’t recall how bored we were without computers, PlayStation, Nintendo, X-box, Wii or 270 digital cable stations. I do remember how we trekked off every day about a mile down the road to a vacant lot, built forts out of branches and pieces of plywood, made trails, and fought over who got to be the Lone Ranger. That kept us busy.

My mom used to defrost hamburger on the counter, and I used to eat it raw sometimes too, but I can’t remember getting E-coli.

She also used to cut chicken, chop eggs and spread mayo on the same cutting board with the same knife and no bleach, but none of us ever got food poisoning.

Believe it or not, my dad drove a car with leaded gas and we all lived.

We often got hurt playing king of the hill on piles of gravel left on vacant construction sites. Mom simply pulled out a 50-cent bottle of Mercurochrome, and then we got our butt spanked. Now it’s a trip to the emergency room, followed by a 10-day dose of a $50 bottle of antibiotics, and then Mom calls the attorney to sue the contractor for leaving a horribly vicious pile of gravel where it was such a threat.

We all took gym, not PE … and risked permanent injury with a pair of high top Ked’s instead of having cross-training athletic shoes with air cushion soles and built in light reflectors. I can’t recall any injuries but they must have happened because they tell us how much safer we are now.

We didn’t act up at the neighbor’s house either because if we did, we got our butt spanked (physical abuse) … and then we got our butt spanked again when we got home.

If we misbehaved, we stayed in detention after school and then paid the price again when we got home and had to explain to our folks.

We had the freedom, failure, success and responsibility, and we learned how to deal with it all. As a result, our generation produced some of the greatest risk-takers and problem solvers known to mankind.

To top it off, not a single person I knew had ever been told that they were from a dysfunctional family. How could we possibly have known that we needed to get into group therapy and anger management classes?

Despite all of the many life-threatening hazards I had to deal with growing up, I managed to survive. I did it then, I’ll do it again. All of us will.

This could be a rough year for a lot of people, but it shouldn’t kill us. Take control of your language, thoughts and feelings, and make your life the way you want it to be. YOU WILL SURVIVE!

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.

Why Haven’t We Seen More of This?

As I write this, today is Memorial Day, 2009. I spent most of the day traveling from Michigan to the heartland of the great state of Texas. During that journey I witnessed a very unique experience that I wish everyone could have observed in person.

I arrived at the Dallas Fort Worth (DFW) International Airport to connect to a later flight to Killeen, Texas. While heading to my connecting gate, I suddenly heard what began as a loud, rumbling crowd noise. As I moved closer to the source, it sounded as though I was entering an arena playing host to the final game of the NCAA basketball finals. I continued to approach the crowd of what looked to be about 200 people surrounding a gate where a long line of uniformed men and women were entering the terminal from their plane.

I stood, mesmerized, for about 45 minutes, asked questions of several of those cheering crowd members, grabbed some promotional brochures and headed to my connecting gate filled with an uncanny feeling of patriotism and wonder. Later that night, I visited Google to learn more about what I had witnessed at DFW. What I discovered should be shared with every American citizen.

Apparently, every day, anywhere from 100 to 500 soldiers pass through DFW Airport, via several arriving flights throughout the day, on their way home for two weeks of well-deserved rest and recuperation (R&R). As they de-plane from their aircraft and enter the terminal, they are greeted by a very large crowd of volunteer greeters waving American flags, offering hugs, “hero” teddy bears, baseball caps, gift certificates and heartfelt handshakes, smiles and tears. Many others are yelling words of welcome and thanks.

The large majority of these people know none of the returning soldiers! 90% of these people are volunteers who show up at the airport daily to support our troops! 5% are inquisitive passengers like myself who join the group between planes and 5% are actually friends and family. You had to witness the interaction to fully understand the phenomenal display of mutual love, respect, appreciation and patriotism shared by all those gathered in that small gate area! Take a minute out of your busy day to watch this video to see what I mean. It’ll take a minute or two to load, but it’s well worth the wait. Be sure to watch the entire video as there are a few surprises at the end.

I still can’t get over the fact that this scene takes place every single day! Dallas has welcomed home more than 100,000 soldiers thus far. DFW is one of two U.S. airports to conduct this daily program … the other being Atlanta Hartsfied International Airport. Both airports are proud to assist these members of the armed forces as they return home from their service in Iraq and Afghanistan. Participants include corporations, youth groups, schools, civic organizations, religious groups and individuals.

On the second leg of my flight, while reflecting on my thoughts and feelings about what I had just witnessed, I couldn’t help but note the stark contrast between the kindness and patriotism displayed daily at the airport and those who equate Memorial Day with thoughts of outdoor grilling, picnics, boating, and the Indy 500.

Many are unaware that Memorial Day is a federal holiday, that it was formerly known as Decoration Day, or that it commemorates U.S. men and women who died while in the military service. Thankfully, we can be proud of citizens such as those greeting our troops daily and hope that some day we’ll see stories such as this one in newspapers, magazines, or even on a television newscast. This is certainly the kind of news we need to see more of.

About Harry K. Jones

Harry K. Jones is a motivational speaker and consultant for AchieveMax®, Inc., a company of professional speakers who provide custom-designed seminars, keynote presentations, and consulting services. Harry's top requested topics include change management, customer service, creativity, employee retention, goal setting, leadership, stress management, teamwork, and time management. For more information on Harry's presentations, please call 800-886-2629 or fill out our contact form.